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1.6 Based on 381 reviews
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  • Customers like
    • Internet speed when it works 11
    • No contract 8
    • Variety of channels 6
  • Customers don't like
    • Lack of problem solving 29
    • No solution to simple task 27
    • Argumentative customer service 23

To all you good folks out there, please don't make the mistake of choosing Time Warner for your TV provider, 'Don't Do It'! They blatantly lied to me over the phone telling me i had the capability of a pausing, recording, etc, NOPE, completely incorrect! I had Time Warner Cable install three (3) receivers in my home less than three hours ago and came home to GARBAGE! I was specifically told on the phone yesterday that i would receive four '4'... Read more

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Time warner is the worst. They have so many hidden fees and every month our bill goes up.. Every time we call they give us the run around. The customer service people over the phone are rude. I will never recommend this service.

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My son died on 6/15. On 6/17 we called to ask what we needed to do to discontinue his services. He was paid up until 6/24. On 6/20 we turned in his modem, and were told they did not need to see his death certificate. on 7/14 we received a bill for 6/24 to 7/25. Called again and was told they needed to see a death certificate!! And, to send it too the TWC Recovery Unit. Remember, they owe us a rebate for 4 days. On 7/16 a notice was sent from a... Read more

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Time Warner Cable is the absolute worst company I have ever dealt with in my 36 years. This is a pretty astonishiTime Warner Cable is the absolute worst company I have ever dealt with in my 36 years. This is a pretty astonishing fact considering I own a small business and deal with merchant services, used car salesmen and mortgage companies. This is no way a slight in general of those industries, just giving a general breadth of the situation.... Read more

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I called because my apartment wasn't cable-ready (if you can believe that!). They sent a technician and he was NO help because he said Time Warner would send someone else out because his job was to connect service to an existing outlet. I called Time Warner and told them my situation in explicit detail. They said I needed an MDU rewire and would send a technician that could do it. They also said I needed a signed letter from the landlord. I... Read more

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I ordered cable and internet service to begin on 6/26/2016, but never activated the equipment because I had to move to a different apartment on 7/1. So I requested to have the service started at the new place on 7/1. I contacted TWC on 7/2 to tell them the equipment wasn't working. They said it was my outlets, and scheduled a tech to come out on 7/3, between 8-11pm. I confirmed the appt on the morning of 7/3, but no one showed up between 8-11.... Read more

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cable and internet service continually out. i call at least every week to report service problems. the ny state attorneys office needs to investigate how a company can charge consumers for service that doesn't work. it fraudulent.

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I would just like to take a moment to say what a horrible company Time Warner Cable is. Don't get me wrong, the first year was amazing! I find it ironic that they have a commercial making fun of cable companies that "up" their price's after the first year on a 2 year contract and call the first year a promotion, because that is EXACTLY what they said to me! I'm currently looking for another provider, and I will NEVER recommended them to anyone!... Read more

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Time Warner Cable is a company that should be investigated for fraud because that's exactly what they are perpetrating on the public. We have called for hours and hours trying to get a response to our query about our refund us and they have never taken any notes in all of the numerous calls we've made they've recorded information incorrectly for their own benefit and have no record of any of our conversations or the equipment that we returned... Read more

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Time warner cable is not reliable. We live in a large town. In May of 2016 we experienced issues with everything. This includes tv, Internet, and phone. After calling several times, they promised to send a technician by the end of the week. After a week and a half of waiting and having no one show up we called again. When we asked about the technician not showing up we were told that since our request hadn't been met after the week was up it was... Read more

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