Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 662+24 mobile complaints
  • $1.2M claimed losses
  • $1.7K average
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  • 33 minutes ago
  • Internet
  • Raleigh, North Carolina
  • Time Warner Cable
  • 1

I received notice by mail that my year was up and my service charge would go up to almost $300.00, however they were offering me a special deal and it would be 247.00 (I felt this was a bit high). I called customer service and was transfered to Anita in the solutions center and after telling me there was no promotion available finally agreed to give me the same service for $211.00. In the... Read more

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I live in a city that does not have TW. TW has the rights to the Dodger games and will not provide my cable company with the games. I have been a Dodger fan all my life. This is the first time in my life that I am unable to watch the Dodgers on TV. I hate TW with a passion! Add comment

  • Aug 29
  • Media
  • Santa Monica, California
  • Installation Services
  • 9

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month ago ,since then i have not heard from them till yesterday which someone came and told me that they are pre installing today and will come back tomorrow to do the actual installations ,they have by mistake or negligent disconnected all my line since yesterday and i have called... Read more

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  • Aug 28
  • Media
  • Defective Dvr
  • 11

I ordered a DVR for the start of college football season which they sent me in the mail. After to get it working and calling them 4 or 5 times (each time talking to different ppl and having to get them up to speed) they figured out that is was defective and said a tech would come out to my place today bw 11 and noon. Guess what, no one showed up. I called and talked to customer service and... Read more

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  • Aug 27
  • Television/ Radio
  • Sayre, Pennsylvania
  • Cable Service
  • 1
  • 1
  • 23

This cable company provides our television, Internet and landline phone service. The total cost is in excess of $200 per month. The television service frequently goes out without explanation. The Internet service outgoing mail frequently does not work. The phone does work. Calling Time Warner cable gives no results. You are connected to someone in a foreign country who you cannot understand and... Read more

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  • Aug 23
  • Internet
  • Fillmore, New York
  • Internet Service
  • 23

After 2.5 hours of being transferred between representatives/put on hold/asked the same questions repeatedly, my very patient husband did not falter. I; however, cannot believe that after having activated the account online a few days prior to moving, this process continued to take up so much of our time. But even more ludicrous is the fact that we were charged a $30 installation fee by a sales... Read more

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  • Aug 23
  • Entertainment
  • Tv Service
  • 21

Our home was struck by lightning over three weeks ago. TWC had our computer and TV service. I had to make two service calls to get repairmen to home. Worse case occurred today on phone conversation when I informed them that due to their lack service, we were disconnecting. It took over 30 minutes being switched between reps and their constant urging us to stay with TWC asking what I was... Read more

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  • Aug 23
  • Television/ Radio
  • Cable Services
  • 28

I reactivated cable services 8/14/14 was told a tech would turn on services 8/15/14. It didn't happen. Called 8/18/14 was told services would be on 8/20/14. No service on so I called 8/20/14 was told make past due payment of $42 which the initial representative from 8/14/14 said he waived. I paid the $42 and was told my new monthly payments would be $49 bundled for my inconvenience and that a... Read more

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Internet is horrible, I can not stand when you have no signal but you oay for it. I do not recommended this provider. AT ALL. Add comment

  • Aug 22
  • Media
  • Louisville, Kentucky
  • Cable Technical Service
  • 18

Hey. 2 things . . 1st- i've been wanting to talk to THE BOSSES concerning a certain tech. His name is Corrie Harlow, tech #87483. He serviced our cable about 2 months ago. I'd lost his card til now. This man was the epitome of what a cable tech should be. The Full Package. Very kind, very thoughtful & very thorough. He went above & beyond great cust service. I'm older & sometimes do... Read more

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