Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 660+23 mobile complaints
  • $1.2M claimed losses
  • $1.7K average
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  • 8 hours ago
  • Advertisements and Cons
  • 3

I ordered a DVR for the start of college football season which they sent me in the mail. After to get it working and calling them 4 or 5 times (each time talking to different ppl and having to get them up to speed) they figured out that is was defective and said a tech would come out to my place today bw 11 and noon. Guess what, no one showed up. I called and talked to customer service and... Read more

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  • 1 day ago
  • Media
  • Sayre, Pennsylvania
  • Cable
  • 1
  • 14

This cable company provides our television, Internet and landline phone service. The total cost is in excess of $200 per month. The television service frequently goes out without explanation. The Internet service outgoing mail frequently does not work. The phone does work. Calling Time Warner cable gives no results. You are connected to someone in a foreign country who you cannot understand and... Read more

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  • Aug 23
  • Internet
  • Fillmore, New York
  • Internet Service
  • 20

After 2.5 hours of being transferred between representatives/put on hold/asked the same questions repeatedly, my very patient husband did not falter. I; however, cannot believe that after having activated the account online a few days prior to moving, this process continued to take up so much of our time. But even more ludicrous is the fact that we were charged a $30 installation fee by a sales... Read more

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  • Aug 23
  • Entertainment
  • Tv Service
  • 15

Our home was struck by lightning over three weeks ago. TWC had our computer and TV service. I had to make two service calls to get repairmen to home. Worse case occurred today on phone conversation when I informed them that due to their lack service, we were disconnecting. It took over 30 minutes being switched between reps and their constant urging us to stay with TWC asking what I was... Read more

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  • Aug 23
  • Television/ Radio
  • Cable Services
  • 22

I reactivated cable services 8/14/14 was told a tech would turn on services 8/15/14. It didn't happen. Called 8/18/14 was told services would be on 8/20/14. No service on so I called 8/20/14 was told make past due payment of $42 which the initial representative from 8/14/14 said he waived. I paid the $42 and was told my new monthly payments would be $49 bundled for my inconvenience and that a... Read more

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Internet is horrible, I can not stand when you have no signal but you oay for it. I do not recommended this provider. AT ALL. Add comment

  • Aug 22
  • Media
  • Louisville, Kentucky
  • Cable Technical Service
  • 16

Hey. 2 things . . 1st- i've been wanting to talk to THE BOSSES concerning a certain tech. His name is Corrie Harlow, tech #87483. He serviced our cable about 2 months ago. I'd lost his card til now. This man was the epitome of what a cable tech should be. The Full Package. Very kind, very thoughtful & very thorough. He went above & beyond great cust service. I'm older & sometimes do... Read more

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this is crazy, im not even a TWC customer yet and they already are leaving a bad impression on me. They were supposed to come hook up my cable yesterday and called at the last minute saying their van broke down. The guy told us he would be here today and did no show or call plus he did not return our phone calls. Not a good way to get my business Add comment

  • Aug 21
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Lexington, South Carolina
  • Cable Service Provider
  • 9

In 2008 while deployed to Afghanistan I was required to send documentation to give bill responsibility to another individual.. i did this. this person didn't pay and Time Warner never contacted me.. instead on June 19, 2014 they turned it over to EOS collection agency. Other party paid bill on August 19, 2014.. after i was notified from credit reporting agency 1 day mind you and Ron in... Read more

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  • Aug 20
  • Entertainment
  • Summerville, South Carolina
  • Time Warner Cable Television
  • 15

The worst company ever! When setting up our system. We had such a headache getting the package and channels we wanted. We were on thephone for at lest an hour and half After a month we decided to cancel our service. When calling to cancel we were transferred to 10 people they all asked our name address phone number and why we wanted to cancel our service. On the phone for about 1 hr 15 mins. Can... Read more

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