Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 636+15 mobile complaints
  • $1.2M claimed losses
  • $1.8K average
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  • 3 hours ago
  • Media
  • 5

I activated new internet service on Monday. I was told 24-48 hours for them to turn it on at the pole. Wednesday night I still didn't have service. I had to ask to speak to a manager because the rep didn't believe me that it wasn't the modem. The first time I asked to speak to a manager, after waiting about 15 minutes, the rep hung up on me. When I called back, I finally got a manager on the line... Read more

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  • 8 hours ago
  • Media
  • Buena Park, California
  • 9

Called TWC today re Internet failure for 2 days now, passed me on to 4 different representatives without letting me know to no avail; the last rep wanted me to "give in" to their schedule "so they can come & fix it" to days/dates & time that we neither me & my hubby are NOT available!!!! SoI demanded it done ASAP on the day & time that we are in the house BUT the rep still... Read more

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  • 1 day ago
  • Media
  • Media Services
  • 16

Lie No. 1: I was moving and had a choice between Time Warner Cable and AT&T Uverse. I called Time Warner and asked the salesman if they had DVRs that recorded more than two shows at once. He told me they did, but I could only get one if I didn't select a package and selected the services individually, and to select the Whole House service, and I would get the upgraded DVR. Turns out, that's... Read more

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  • Jul 29
  • Television/ Radio
  • Louisville, Kentucky
  • Bad Tv Service
  • 15

What terrible service. They changed our billing address with no notification, which took hours to correct. They told my 82 year old mother to bring back her box or get charged a service charge if they came to fix her problem. The support rep was so rude she was in tears and come to find out "they" turned off the wrong cable address. That whole process left her with no phone, computer, or TV/DVR... Read more

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  • Jul 28
  • Internet
  • Charlotte, North Carolina
  • Internet Services
  • 1
  • 20

UBELIEVABLY bad service today from TWC. First we were given a package deal we didn't agree with. When we called to protest and have it corrected, we were put on hold indefinitely by one agent, talked over by another (who repeatedly said he couldn't hear us although it was obvious that he could), and connected and reconnected, with voice echoes and "disappointed"-sounding agents. This is the... Read more

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  • Jul 26
  • Media
  • Service Cancellation
  • 39

I called Time Warner on June 15, 2014 to cancel my account. They told me to return a modem that was issued to me by Insight Communications in 2007. I went to their office on June 21,2014 because that modem went bad in 2012 and I bought one at an office depot type store. Insight knew about this because a service tech called his boss when we were having a broadband service call at our house. That... Read more

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  • Jul 26
  • Media
  • Dallas, Texas
  • Wrong Final Bill
  • 23

I was a customer for Time Warner Cable for over five years. I disconnected my service due to better options in my area. My final bill was wrong and I called to get clarity. I was issued a ticket number to help provide a solution and was told someone would call me back. No one ever did. Received notice from 3rd party debt collector. Called TWC back and spoke with the regional manager of... Read more

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  • Jul 26
  • Television/ Radio
  • White Plains, New York
  • Service Cancellation
  • 15

Same experience as other reviewers. The want to see a copy of the death certificate before they will disconnect. Must fax it to them. Asked for his PIN number on the account. An 89 year old man, highly unlikely he even had one and how would I have this information? Don't have one on my own cable, Internet account. Ridiculous invasion of privacy and bureaucracy. Should have had my husband... Read more

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  • Jul 24
  • Television/ Radio
  • Impolite Company Driver
  • 7

One of your sub contractor with you logo on the truck almost ran me off the road flipped me the bird when I went to get the number off the sign on his truck he got out and started using foul language and tried to fight me. the number on the truck was 5128143030 I call they didn't seem to care. so I thought you might like to now what is going on seeing its your company they are representing... Read more

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  • Jul 22
  • Television/ Radio
  • Plano, Texas
  • Cable Service Provider
  • 1
  • 16

Very unhappy with my service from Time Warner after just getting it a week ago. I waited around all day and cancelled plans so this technician can come and fix our cable. I call the company to see where the technician is and the technician said he came but there was no answer. The technician lied and now I have to waste another day waiting around. No sympathies or anything from Time Warner. Very... Read more

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