Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 723+41 mobile complaints
  • $1.2M claimed losses
  • $1.6K average
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Still waiting for a 2nd dell after starting service in May 2014, and doing a major upgrade in Aug 2014 to qualify for this tablet, only to be told by the customer service (cannon fodders) that I am not eligible. TWC is the only cable game in town, this is why they double charge you and disrespect there customers. Add comment

     

  • Nov 23
  • Media
  • Los Angeles, California
  • Internet Service
  • 15

Time Warner Cable can go to ***. Let me list down all the issues I have had in past one month: 1. Signed up for an internet service, but did not connect. 2. Called their customer service and they said they would send us someone and nobody came over. 3. Called again and they said they would give me a call back if the internet still not connects. 4. No sign of connection and never received a call... Read more

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  • Nov 21
  • Internet
  • Internet
  • 9

Dallas: upgrading my speed. I have offers from other providers tripling my current speed for the same I am paying now. Dallas: I will just leave you and go with the other offers I have. Jackie: they may be tripling the speed but the quality of the service is not like what we provide Dallas: I doubt that Jackie: Ok well please call me directly at 210-510-3878 when you decide to come... Read more

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Uggg I hate Time Warner Cable. I cancelled my services and got a high bill afterwards. No one can explain the charges. This is crazy. I have gotten collection letters and supposedly no one can give me an explanation for charges billed. Add comment

     

  • Nov 17
  • Media
  • Coeur D Alene, Idaho
  • Dell Promotional
  • 1
  • 1
  • 24

I ordered a new service per their rewards program and was to receive a redemption code for 2 in 1 dell. I ordered the appropriate internet service and phone (double play) which made me eligible for the promo, also confirmed by the agent. I never received the propmo code and called about 7 times, each time I was told that I would receive it as I was definately eligible....7 weeks later upon my... Read more

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NBA Cleveland and Boston game listed on 4 channels, NOT on 1 FREAKING CHANNEL GET YOUR TV GUIDE RIGHT PAYING $144. FOR WHAT? CANT EVEN WATCH MY FAVORITE TEAM THANKS TWC. SWITCHING SOON!!! Add comment

I need wifi when I work at home. I haven't had service for 5 days. Time Warner service in Queens is HORRIBLE! I need to switch service Add comment

We cancelled our service with Time Warner Cable. We are due a refund, since the bill was pro rated. Basically they're holding my credit hostage,getting nothing but the run around your check was in the mail on 10/24/14. I have not received. Today they tell me 4-6 weeks. It's been 4 weeks since I cancelled it TWC is a rip off company with inadequate representatives working for them. Add comment

     

  • Nov 05
  • Media
  • 47

Your service representative have no knowledge of the basic requirements of customer srvice. I was transferred 15 times(no joke) until finally I got back to the original person I spoke with....an hour and a half of transfers got me right back to where I started...F###ing RIDICULOUS. They are very good at making excuses and giving canned answers and feigning empathy with comments such as "I... Read more

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  • Nov 04
  • Internet
  • Bundle Package
  • 39

I cannot even begin to describe the annoyance that Time Warner Cable service is. We added cable TV and internet to our home about 4 months ago. First we were denied the special promotion that was supposed to come with the package we selected (the main reason we selected that package) because we "didn't understand the terms of service" which is their way of saying "sorry" they didn't tell and us... Read more

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