Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 722+40 mobile complaints
  • $1.2M claimed losses
  • $1.6K average
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  • 1 day ago
  • Internet
  • Twc Business Class Internet
  • 5

Dallas: upgrading my speed. I have offers from other providers tripling my current speed for the same I am paying now. Dallas: I will just leave you and go with the other offers I have. Jackie: they may be tripling the speed but the quality of the service is not like what we provide Dallas: I doubt that Jackie: Ok well please call me directly at 210-510-3878 when you decide to come... Read more

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Uggg I hate Time Warner Cable. I cancelled my services and got a high bill afterwards. No one can explain the charges. This is crazy. I have gotten collection letters and supposedly no one can give me an explanation for charges billed. Add comment


  • Nov 17
  • Media
  • Coeur D Alene, Idaho
  • Dell Promotional
  • 1
  • 1
  • 18

I ordered a new service per their rewards program and was to receive a redemption code for 2 in 1 dell. I ordered the appropriate internet service and phone (double play) which made me eligible for the promo, also confirmed by the agent. I never received the propmo code and called about 7 times, each time I was told that I would receive it as I was definately eligible....7 weeks later upon my... Read more

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I need wifi when I work at home. I haven't had service for 5 days. Time Warner service in Queens is HORRIBLE! I need to switch service Add comment

We cancelled our service with Time Warner Cable. We are due a refund, since the bill was pro rated. Basically they're holding my credit hostage,getting nothing but the run around your check was in the mail on 10/24/14. I have not received. Today they tell me 4-6 weeks. It's been 4 weeks since I cancelled it TWC is a rip off company with inadequate representatives working for them. Add comment


  • Nov 05
  • Media
  • 44

Your service representative have no knowledge of the basic requirements of customer srvice. I was transferred 15 times(no joke) until finally I got back to the original person I spoke with....an hour and a half of transfers got me right back to where I started...F###ing RIDICULOUS. They are very good at making excuses and giving canned answers and feigning empathy with comments such as "I... Read more

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  • Nov 04
  • Internet
  • Bundle Package
  • 38

I cannot even begin to describe the annoyance that Time Warner Cable service is. We added cable TV and internet to our home about 4 months ago. First we were denied the special promotion that was supposed to come with the package we selected (the main reason we selected that package) because we "didn't understand the terms of service" which is their way of saying "sorry" they didn't tell and us... Read more

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  • Nov 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Cable Box
  • 21

I've had ongoing problems with time warner for years. I'm always getting cable boxes that don't work. My internet is always going off. They keep me in the phone for hours. They expect me to diagnose their equipment. They don't feel that it's a problem for me to have to drive to their office to pick up new equipment. I could go on forever!!! I absolutely hate this company they cost me more than... Read more

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  • Oct 31
  • Media
  • Bundle Service
  • 1
  • 1
  • 58

My family and I are getting ready to put our house on the market and to cut cost decided to drop our bundle with TWC. I called to cancel and I kid you not got transferred 9 times!!! I am not even joking!! Each person I talked to verified everything and said why are you calling. To cancel my services-oh ok well I am not in that department I have to transfer you. Ok.....once, twice, three times. On... Read more

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