Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 711+35 mobile complaints
  • $1.2M claimed losses
  • $1.6K average
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  • 13 hours ago
  • Television/ Radio
  • Jacksonville, North Carolina
  • Promo Codes And Offers
  • 3

I seen on the television that if you upgraded to the premium package by Aug.31, 20013 so I figured if they was going to give us 200.00 back on the upgraded then that wouldn't be to bad of a deal. I call to see why I hadn't gotten the promo as promised and I get told that since I had the 3 bundle package before I upgraded I am I not eligible for the upgraded but however I was not told that when I... Read more

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Mr Turner is not rich enough, raising prices for dish network by 300%. Dish does not want to increase their customer prices. To force dish's hand Turner just turned off the channels. American corporate greed never ceases to amaze me. The man has more money than God and yet he still wants more from the people that can barely make ends meet. What does he need to purchase the rest of Wyoming? Add comment

     

  • 1 day ago
  • Internet
  • Internet Speed
  • 11

I had AT&T internet for two years while I was in college, and I used the second tier speed selection, and it worked wonderfully. I could play games online while my girlfriend watched netflix, and never really had any problems with my internet to speak of. Now I live in Fayetteville and have Time Warner. Once again we got the second tier speed selection, and are paying a bit less for it.... Read more

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  • 2 days ago
  • Media
  • Internet Service Installation
  • 23

I just moved into a new home and wanted to start up an Internet service...my neighbors all have time Warner so I thought that would be the best option for this area... I called and they told me they would need to send a rep to my home to verify that service was possible in our area. Fine. When the rep arrived at my home the next day I walked outside to see how everything was going, the rep... Read more

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  • Oct 18
  • Media
  • Hdtv Signal Loss
  • 8

Seems those free digital converters we now must use stopped accepting hdtv signals. 3 sets suddenly stopped receiving hd today and nowonly get low def cropped pictures now. I was told by customer service if I want the high def I pay for, that all tvs are built for..I need a 15 dollar a month box on all my sets. Whats an extra 45 bucks and taxes and fees for the product I already pay for. Twc... Read more

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  • Oct 18
  • Media
  • Doylestown, Pennsylvania
  • Payment Problems
  • 11

I had setup auto pay on my account and my credit card was automatically charged every month. This part is my fault; back in July I got a new credit card and forgot to update my cc information. A couple of nights ago a TW tech came out to collect payment. I wrote a check and updated with my new cc info. He came back last night and said that TW would not take my check because a bad check had been... Read more

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  • Oct 15
  • Internet
  • California, United States
  • Internet Outages
  • 24

Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my Ultimate speed of 300/20 will actually work. Tested more than 10 times this morning and the highest speeds I got were 30.53/15.23. How's... Read more

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  • Oct 15
  • Internet
  • Torrance, California
  • Dell Rewards Program
  • 18

Disappointed Extremely I was told my boyfriend and I qualify for the Dell rewards program. When I called to make sure his name is also on our account I was told I cannot add another name to the account and that because the account is in my name, and our previous service provider is in his name, we are not going to now qualify. They said they would also escalate the issue. I left a message on the... Read more

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  • Oct 11
  • Internet
  • Bedford, Texas
  • Free Tablet
  • 1
  • 1
  • 50

Time Warner talked me into a 60 mbps internet connection with the promise of a free $700 tablet PC. The person on the phone told me I would receive my tablet about 5 to 6 weeks after installation. I never received it. I called customer service and they said I have to register a code which would have been sent to me on a post card. I never got it. After several more exchanges Time Warner told... Read more

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