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1.6 Based on 399 reviews
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  • Customers like
    • Internet speed when it works 11
    • No contract 7
    • Variety of channels 6
  • Customers don't like
    • Lack of problem solving 29
    • No solution to simple task 27
    • Argumentative customer service 23
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I have been chased, tormented and hounded by Time Warner Cable for almost a year. It has taken almost a year, and I am still not off their mailing list. They continue to send letters to an address where I do not live, where I have never lived, and which does not exist. I am a widow, with no Social Security benefits, no pension from my late husband, yet they send letters to me at an address which does not exist, and to my child in the... Read more

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I was appauled today I was lied to in order to get service connection over a year ago and had dealt with a supervisor name Alex Scott months ago. Well I asked him for the number to ther corporate offices in New York and totally denied me the information yet when I told him I would file a complain about him he enjoys telling me that my call with him was not recorded. And earlier I received a call from a Glenda in that same office and she was so... Read more

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I purchased a house in June of this year. In May, as I was planning for the move, I called Time Warner to verify that my new address was serviceable. I was assured that the house I was moving to WAS serviceable, so I did not plan to change to a different provider, as I was promised Time Warner could continue to provide the service. I moved into the house this last Friday and amidst the move, a kitchen remodel, my children starting new schools,... Read more

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Someone from time warner came to my home and open the box on the side of my house and the box in my front yard and lifted all the wires exposing them to the elements but never replaced them back into the secured box. I have been told every day for a month that a service tech is coming that day but no one ever comes to fix the problem. I call and who ever the luck person is that I get to repeat my daily conversation with tells me the same story;... Read more

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Started off with the calling customer service and that where everything went wrong, competitive prices maybe are available but you get exactly what you paid for. If you want to get lied and then told you are *** and eventually put on hold for an hour and at the end threaten monetary then TWC is your next cable company. They will say anything you want to hear and whatever it takes for you to sing up and no worries, they have no contract but if... Read more

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every 3 months I have to call and threaten to cancel. they keep increasing my bill every month. then when you threaten to cancel they seem to pull a rabbit out of there hat and low and behold a miracle happens to take place and they just found a new promotion. wtf? you and all the rest of usa companies anymore are a bunch of thieves. Its like me advertising a product for 10 each but then when u actually come to pick it up its 20 dollars because... Read more

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I got one better for everyone. They tried to take money off my credit card after i had officially called the 800 number and asking that they remove the credit card number. That wss on August 15th 2016. On the 17th they tried with the credit card. So on the 18th i called them back on my lunch break and i was livid. They said they wete going to interrupt my cable service even though the bill is not due till August 26th. So i called back after... Read more

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I contacted TWC about service to my home. I explained that I had been denied service about fifteen years ago and was told that if TW ever pulled a line up Benjamin Dr, I could then get service. TW pulled that line up to a new housing development last year. The customer representative said my address was in the computer system as connectable but he would send out a survey crew to be sure since I had been denied before. Three days later TW calls... Read more

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Time Warner Cable which is now merging to cover up it's bad reputation is a leach upon society. Not only is the quality of the service bad and intermittent they want top dollar for being inept! I have paid into their service since they became operational in LA in the 1980's The service was $19.95 back then and they promised it would stay that way to eliminate free TV. That was a corporate lie and my service is now $156.27 They raise it every... Read more

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I am offended by your commercial content advertising Versace Dylan Blue fragrance. The commercial is shown in the morning on TBS and during prime time. I have no appreciation see men kissing during boxing and am deeply ashamed for my neices and nephews. I feel this content is offensive and too mature for some audiences.

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