Time Warner Cable Complaints and Reviews

1.6
  • Variety of channels6 votes
  • Internet speed when it works4 votes
  • Internet worked immediately2 votes
  • Argumentative customer service18 votes
  • Lack of problem solving18 votes
  • Frequent cable outages14 votes
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Time Warner internet is the worse. It has been getting worse every day. No one should discribe to it. Cable and phone works good. Add comment

Internet sucks... horrabke customer service... need to find better dervices from someone else. Rediculous Add comment

  • Feb 27
  • Television/ Radio
  • Hamilton County, Ohio
  • Broadcasting
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Dealing with Time Warner Cable's customer service is a nightmare to say the least. Whenever you call their technical support or customer service, you always get a foreign person who you can't understand and they can't understand you. They are always in a hurry and never can help you. The ones I have talked to are very rude and you can tell they read from a piece of paper. It's so frustrating... Read more

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Twc sucks,worst internet,phone and cable I ever had, 15.5 internet that don't exist Add comment

  • Feb 24
  • Television/ Radio
  • Cincinnati, Ohio
  • Hd Box
  • 19
  • REVIEW RATING 4/5

Their motto should be Enjoy Worse. Their customer service is atrocious and the people are very rude. Whenever you call them to get something fixed or report an issue, you can't understand a word they say, and they read from a pre-written script. If you ask to be transferred to the States, they become very rude and will hang up on you. I've been on the phone with them three times just in the last... Read more

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  • Feb 24
  • Internet
  • Mason, Ohio
  • Internet Service
  • 17
  • REVIEW RATING 3/5

Time Warner is the biggest excuse for an Internet provider to ever be allowed on this planet. The rates are literally robbing people for what they are buying, and their customer service might as well speak another language, because I simply cannot understand what they're saying half of the time. I have often thought about moving just to obtain better internet due to the harsh fact that their... Read more

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  • Feb 24
  • Media
  • Durham, North Carolina
  • Bundle Service
  • 10
  • REVIEW RATING 4/5

Time Warner Cable is an absolutely atrocious company. Their customer service is abysmal. I currently am signed up for turbo Internet, basic cable, and phone. The cable hasn’t worked in four months and I’ve called customer service and used the online help chat numerous times about the matter. Each time I’ve been told a technician would come out to fix the issue, been given appointments, along with... Read more

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  • Feb 22
  • Television/ Radio
  • Akron, Ohio
  • Cable Service
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

continual problem with cable service. Boxes malfunction and the so called bundle deal of phone internet and cable is costing 206.00 a month. You would think for that outrageous cost I could get functioning equipment and a customer service representative who cared about my issues. I'm taking this equipment back and canceling my services. I will do without before I line their pockets with my hard... Read more

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Rates keep going up for no reason. Worst customer service I have ever had. 55 dollars for standard Internet and tv now it is 80. I now have 4 tv channels and I can't get a straight answer and they want to CHARGE me for a service call. I do not recommend twc to anyone. Add comment

  • Feb 20
  • Media
  • Honolulu, Hawaii
  • Service Cancellation
  • 54
  • REVIEW RATING 4/5

2/20/15 I have been receiving horrible service from TWC for the past few months. I was aware of their practice to not tell customers that promotions were ending and that rates would increase. To stay ahead of them I called to find out what new promotions they had prior to my previous promotion ending. I was given a rate and satisfied. Next month I receive a bill and was told that due to the... Read more

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