Time Warner Cable Complaints and Reviews

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  • Customers like
    • Internet speed when it works6
    • Variety of channels3
    • Internet worked immediately2
  • Customers don't like
    • Lack of problem solving24
    • No solution to simple task20
    • Argumentative customer service20

  • 23 hours ago
  • Internet
  • Columbus, Ohio
  • Technical Support
  • 27
  • REVIEW RATING 5/5
Time Warner Cable - Can't fix it, and don't want to disconnect it.
1 of 2

My internet went out. They sent someone to fix it. He ran a big black cable wire from my ceiling, down my wall to an outlet. After he left, not only did the internet not work, but the cable and phone were also out. I called TW back and they said they couldn't send anyone out for a week. I explained that my alarm system required the phone and it was going off every two hours when it reset. ... Read more

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This company promises one thing and does the opposite and when you try to resolve an issue they send you to h***. They have the nerve to talk bad about other company's when they are worst. Plus they can't handle keeping their word on the pricing and servaces rendured. And when you try to cancel they don't allow it yet it said no contract and money back garateed Add comment

Terrible worst cable you will ever get. Buttons dont work, graphics are just horrible. Anyone whos considering switching over I ask you not because any other type of cable is better than Time warner Add comment

  • 2 days ago
  • Media
  • Reseda, California
  • Bundle Service
  • 2
  • REVIEW RATING 4/5

hi! i moving on may 31 and request my moving service but now i receive my new bill from my new address billing from may 12 but I am already pay my bill from the old address include June 16. 10 minutes ago i spoke by the phone with your representatives, her name was Gloria V8y and it was horrible experience, she told me that modem was activated on my new address and i already charge for the... Read more

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  • 2 days ago
  • Media
  • Raleigh, North Carolina
  • Cable Service
  • 4
  • REVIEW RATING 4/5

I requested an extension on my bill and was granted an extension. I made my scheduled payment on time and my service was disconnected 5 days later (today). My scheduled payment was due on 2/15/2015 which I made and was told I was not supposed to make the payment I was supposed to wait until 2/16/2015 and let the system direct debit the payment. I was completely unaware of this and requested that... Read more

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  • May 19
  • Media
  • Opt-Out
  • 5
  • REVIEW RATING 4/5

I have been trying for literally six years to have Time Warner Cable stop snail mailing offers to our home. I have written to the office of the President several times, but they just forward the request off to the circular file. I am so frustrated - the keep sending junk mail, and it is literally pounds of waste that has to be run through my shredder. Is there no way to end the madness? I... Read more

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Time Warner kept me on the phone to set up service for an 1 hr 29 min. Then when they finally come to setup the service, the tech can't do it. He said he would send a supervisor. A day later no supervisor no call. I called twice and was kept on the cell for over an hour again. The rep said she would all me back 3 hrs ago and I am still waiting. Add comment

  • May 15
  • Entertainment
  • Summerville, South Carolina
  • Tv Service
  • 18
  • REVIEW RATING 4/5

In my area,Summerville SC, Time Warner Cable has been having way too many problems with delivering good digital service.Today, most channels are scrambled. Of 200 channels only 25 are viewable. I'm thinking about changing to Sat service. Is this any better? On another note, Anthony Bennett would have been the odd man out after the signing of Lebron James,but if the Bulls do eliminate the... Read more

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  • May 11
  • Media
  • Blue Springs, Missouri
  • Cable Service
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

worst customer service ever. Would not honor the price given in writing for my cable service. Supervisor Barbara gave me new plan information which would cost me $30 more per month. Made phone calls totaling 3 hours given wrong information excetra excetra. been a client for 25 years now finding a new provider. Read more

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  • May 08
  • Television/ Radio
  • Greensboro, North Carolina
  • Cable Box
  • 27
  • REVIEW RATING 4/5

Order cable service. They sent a box for self install. Pretty easy connections. Cable Box was not able to be validated into the system. Impossible to reach tech support. You leave a phone number and they never call back. Tried the chat, after an hour they tech said I have to pay $39.99 for a tech visit. Are you kidding me! After another 30 minutes text and troubleshooting the tech is convinced... Read more

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