Time Warner Cable Complaints and Reviews

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  • Customers like
    • Internet speed when it works7
    • No contract3
    • Variety of channels3
  • Customers don't like
    • Lack of problem solving24
    • No solution to simple task23
    • Argumentative customer service20

  • 21 hours ago
  • Media
  • Dallas, Texas
  • Twc Internet And Phone
  • 3
  • REVIEW RATING 4/5

UNRELIABLE Like a vending machine, if it doesn't work, you just lose. Cheaper service but sub standard. No bargain if you value your time at all. Reviews run 1's (80%) or 5's (20%). If it works , when it works, great. BUT lots of drops, loss of connection, including phone, and Customer service that sets a standard ( a very low one). THEY ARE UNABLE TO FIX ANYTHING THAT ISN'T DROP DEAD SIMPLE and... Read more

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  • 22 hours ago
  • Media
  • Cable Internet
  • 6
  • REVIEW RATING 3/5

My last bill was more than double my regular monthly cable internet charge. It turns out that they charged me for an extra month and then decided to tack on a late fee for the previous month's bill even though I had automatic bill pay set up. I was then told that I would be refunded a portion of the extra month's charge as well as the late fee. Since I cancelled service before the next billing... Read more

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  • 2 days ago
  • Media
  • Dexter, New York
  • Cable And Internet
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Called to have seasonal basic service set up at our summer cottage. It began with a very positive conversation with the Rep Dave. The day before service was to be installed Dave called and said we needed to have 158.00 upon install the next day. My husband took the call and had no idea what was originally ordered so he said I would call back to confirm. I could not get Dave to call me back so I... Read more

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  • Aug 25
  • Media
  • Concord, North Carolina
  • 10
  • REVIEW RATING 3/5

TWC is the worst cable service ever! When i signed up they quoted me a reasonable price, then once service was connected the price was significantly more. Classic bait and switch. It took days, multiple calls and transferes from department to department , call recordings pulled to get the issue resolved, and they still owe me money. I was treated by a representative like i was a liar and was... Read more

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  • Aug 24
  • Media
  • Dalzell, South Carolina
  • 11
  • REVIEW RATING 4/5

After having been a long time subscriber to time Warner cable, i have finally had enough. My contract recently expired and they tripled my bill to 270/month with no notification given. That's a car payment for some people. When presented with this, i was told that the best they could do was 200/month (after taking away some of my services) when my initial contract was for $80/month. In short this... Read more

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It's literally like living in the middle of no where, except I live in the middle of the city and I can't get my Internet to even put off a decent signal! I'm ALWAYS on one bar and two bars, if I'm lucky! Have been taking screen shots of my phone and pics of my computer saying that there ARE NO BARS! My neighbors Internet shows up on 5 at all times but my sucky internet with time warner doesn't! Add comment

  • Aug 21
  • Media
  • Charlotte, North Carolina
  • Twc Service Installation
  • 20
  • REVIEW RATING 4/5

The moment I said to the TWC customer service rep "I wish I could break my apartment lease just so I could move out and not be forced to get TWC," I knew I was over it. I've had a technician LIE twice this week about showing up to install services at my apartment and saying no one was home. Both times someone has been home waiting for them, I even left work early the first time to get home in... Read more

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They haven't pissed me off that much yet...though I'm angry at the fact that whenever I call,I never get to talk to a person just the machine.......anyway the company should add their name to the list of tv providers on watch Disney channel.......so my daughter can watch something Add comment

  • Aug 18
  • Internet
  • North Myrtle Beach, South Carolina
  • Internet Account
  • 21
  • REVIEW RATING 4/5

I recently moved to North Myrtle Beach. My friend from back home offered to pay for an internet account here, as an ongoing gift. He set up an automatic pull on a credit card. April - TWC sent an employee to hook up the box. Not the most personable boy, but he did his job. However, an appointment for this was set up, and the boy called me and said he's coming NOW – he didn't feel like coming at... Read more

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  • Aug 18
  • Advertisements and Cons
  • New Delhi, Delhi
  • 3
  • REVIEW RATING 3/5

HI, Sir/Madam If you are looking to outsource SEO services to india, Ranks India can help you effectively achieve your goal. We are the leading Search Engine Optimisation based in Lucknow India and for a long term relationship we can start our SEO services only USD 99 per month per website. Please advise Best MOHAN | Skype: ranksindia PS:Humble request we are not spammers. We take hours to ... Read more

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