1.7
  • Internet worked immediately1 votes
  • Variety of channels1 votes
  • Argumentative customer service4 votes
  • Customer Service3 votes
  • Lack of problem solving2 votes
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Poor customer service. Poorly trained technicians. Customer service reps incompetent. All around BAD service. Made the switch to directv!!! Add comment

  • 2 days ago
  • Media
  • Junction, Texas
  • Cable Internet Service
  • 8
  • REVIEW RATING 4/5

I experienced frequent service outages over my year of using Time Warner Cable Internet service. When I decided to cancel the service, they did not offer any way to do that online; I had to call an 800 number. That number was available only during business hours, Monday to Friday. So tried during those hours. I got an indication that they were temporarily unavailable. When I was next free to... Read more

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  • Dec 18
  • Media
  • Kansas City, Missouri
  • Service Cancellation
  • 13
  • REVIEW RATING 3/5

I live in Kansas City where Google Fiber just became an option. My family definitely wanted to take advantage of Google and besides the bandwidth increase, it was cheaper! We called this morning to cancel our TimeWarner service and we were surprised at how incredibly rude they were. They put us on hold at least at 12 times and we were on the phone at least 45 minutes, mostly on hold. Time Warner... Read more

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  • Dec 18
  • Media
  • Cary, North Carolina
  • Billing Department
  • 14
  • REVIEW RATING 3/5

I submitted a review several months ago regarding the Time Warner poor customer service. Approximately 45 days after my complaint, someone from Time Warner called with a "to little to late" attempt to solve the problem. I had already switched to AT&T Uverse and the service is Okay. Well three months later and I had not received a final bill from Time Warner so I decided to stop into a TWC... Read more

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  • Dec 15
  • Internet
  • Cincinnati, Ohio
  • Internet Connection
  • 18
  • REVIEW RATING 4/5

I agree with the reviewer In a previous post who lives on Woodruff Rd. In the Anderson Township area of Cincinnati. I live on a nearby road-Eight Mile Rd. And experience a lot of the same issues you are. Their everyday 14.99 internet service is very slow, even slower than Cincinnati Bell's Zoomtown (if you can imagine that!). I can't even get 2 Mb's download! My cable is going out or freezing up... Read more

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  • Dec 14
  • Other
  • Warren, Ohio
  • Tv
  • 16
  • REVIEW RATING 4/5

I ordered to have TWC TV added to my already internet and phone service on 12/10/14. Upon the request I also informed the CSR that DirecTV had disconnected the cable wires coming into the house at the outside box. I was informed that my TV service would be turned on the following day-12/11/14 at the pole due to the bax being in transit per US mail. This was not to be the case! When I called I... Read more

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  • Dec 12
  • Internet
  • Winston Salem, North Carolina
  • Service Termination
  • 22
  • REVIEW RATING 3/5

I CLOSED MY ACCOUNT FOR MY INTERNET SERVICE WTH TIME WARNER CABLE ON DEC 2 AND RETURNED THE MODEM ON DEC 5TH ANDRECEIVED A RECEIPT FOR THE RETURNAND THAT THE ACCOUNT IS CLOSED AND I WILL RECEIVE A NEW BILL IN 7 DAYS WHICH WILL REFLECT MY NEW ADJUSTED BALANCE. ANYWAY ON DEC 7TH I RECEIEVD A NEW BILL CHARGING ME FOR NEXT MONTH DEC 15TH TO JAN 15TH AND THEREFORE THE AMOUNT OF BILL DOUBLED. I CALLED... Read more

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  • Dec 11
  • Media
  • Leavenworth, Kansas
  • Triple Play Package
  • 37
  • REVIEW RATING 4/5

I have had TWC service for many years and recently upgraded to the Triple Play package for $89.99/month. I opened my latest bill to discover I'm being overcharged to the tune of $211 per month because they didn't package the services. A talk with 3 separate customer care representatives resulted in the services being bundled under this month's price of $99.99. I demanded my account be credited... Read more

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  • Dec 08
  • Media
  • Austin, Texas
  • Bundle Service
  • 42
  • REVIEW RATING 5/5

I called up a service representative in Austin, TX to set up service for TV and internet at my new apartment, as we were so unfortunate to have only the option of TWC (because the main offices are across the street, I guess they have a monopoly on the place). I agreed to the price of $124/month in a special bundle deal that boasted 200 mbps download speeds, HD TV with 200+ channels and a DVR to... Read more

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  • Dec 08
  • Media
  • Los Angeles, California
  • Bundle Service
  • 1
  • 1
  • 45
  • REVIEW RATING 5/5

I’d been a loyal Time Warner Cable customer for many, many years. Although we made no changes on our end “rate creep” had us paying over $200 per month for TV and an abysmally slow Internet connection (no phone). We were also paying an additional $15 per month for our Ooma VOIP phone service. Anyway, I asked for someone in “customer retention” and was connected to a very pleasant sales guy.... Read more

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