• Variety of channels3 votes
  • Internet speed when it was working3 votes
  • Lie constantly2 votes
  • Argumentative customer service9 votes
  • Lack of problem solving9 votes
  • no solution to simple task4 votes
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  • 2 hours ago
  • Internet
  • Cincinnati, Ohio
  • Cable Television
  • 2

I have been experiencing nothing but problems with Time Warner Cable's Service. They keep raising their prices a lot, not just a few dollars. I live here in Anderson Township/Cincinnati and have had four HD cable boxes go out in the last three months. My HD picture quality is not clear at all, especially on the 720p channels. My digital channels usually have interference in them. My tv picture... Read more

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Crazy! I called to ask when Gone Girl was going to be on OnDemand and was told someone would get back to me in 24-48 hours. Seriously? No one had a list or anything? Poor. I know it's petty but it's he little things. Add comment

  • 2 days ago
  • Television/ Radio
  • Burlington, Kentucky
  • Cable Box
  • 10

Had small issue with my cable boxes @ 2:00 PM on Saturday not being able to connect with VOD server. Everything else worked fine. Called service for help. They "initialized" all 3 of my HD boxes and took out any ability to watch ANY TV what so ever and service tech could not get me back to same place I was at. Said I needed to have tech come to house and sort it out. Asked to speak to supervisor,... Read more

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  • Jan 22
  • Internet
  • Post Falls, Idaho
  • Modem
  • 26

I called TWC this morning because my internet was down. They assured me that their service was working fine and the issue was my modem. Since resetting it did nothing, I had to go out and purchase a new modem. When I got back home, I called them back to get my new modem added to the account and the automated message told me that there was a service outage in my area. So, the tech support... Read more

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  • Jan 22
  • Television/ Radio
  • Buffalo, New York
  • Cable Service Provider
  • 16

I cancelled my Time Warner Cable due to outrageous prices, constant increases and terrible customer service. They lure you into their web of deceit with a locked-in, great price for one year. Thereafter your bill sky-rockets on a regular basis. If that isn't bad enough when you cancel, return their equipment and are issued a final bill...before you even have a chance to pay the bill, they send... Read more

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  • Jan 21
  • Media
  • Coeur D Alene, Idaho
  • Cable Service Cancellation
  • 16

The worst cable company I have EVER dealt with. The actual in town location and the 1-800 number are absolutely useless. Our bill continually changed with no explanation and at one point they claimed we owed them 260$ from back charges after we moved... Even though we paid our entire balance before moving because we had to. After we cancelled cable with them, the employee told us there was no... Read more

Was this review helpful? 2 0

why is it that I pay so much for cable my HD channels continuously freeze with digital freezing if I wanted to watch standard definition I wouldn't have purchased an HD television can y'all get your HD programming together please Add comment

  • Jan 19
  • Internet
  • Niagara Falls, New York
  • Internet Service
  • 15

After several phone calls, Time Warner Cable customer Service verified that the modem equipment they charged me for after disconnection was being rented to the new owner of the condominium. They said the serial number matched. They did not credit my account as they promised to do. They turned it over to a collection agency and notified a credit reporting agency. When I called today to let them... Read more

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  • Jan 18
  • Television/ Radio
  • Los Angeles, California
  • Cable Service
  • 19

Time warner service sucks!!! Should of know TWC was going to be a problem as when i called about what sounded like a great deal from a promotional flyer the cust service guy charged my debit card without an ok from me or a contract!!!! If I hadnt been overdrawn I may never of found out!!!! He stated. After my insistant questioning.that it was for credit check. ***.. AND CHARGED IT TWICE!!! TWC... Read more

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  • Jan 17
  • Internet
  • Kansas City, Missouri
  • Tiers
  • 14

The same thing that has been happening all along! A week never goes by without an occurrence of some kind. The latest issue has been the pixelation problem. When you call and try to talk to someone about the difficulties you are experiencing, you always have to talk to a recording. This gets really old. If you are lucky enough to get an appointment scheduled, within a half-hour someone is calling... Read more

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