Time Warner Cable Complaints and Reviews

1.6
  • Variety of channels6 votes
  • Internet speed when it works5 votes
  • No contract4 votes
  • Lack of problem solving26 votes
  • Argumentative customer service24 votes
  • Frequent cable outages21 votes
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  • 13 hours ago
  • Television/ Radio
  • Cincinnati, Ohio
  • Cable Service
  • 4
  • REVIEW RATING 4/5

Between the cable prices going up again, having HD box problems freezing up, and their cable always going out, I don't know what makes me angrier with Time Warner Cable. If it isn't one problem, it's another with them. Their customer service in the Philippines is not helpful at all and they are very rude and argumentative. I asked to be transferred to someone in the States, and the guy was very... Read more

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  • 20 hours ago
  • Media
  • Plano, Texas
  • Gift Card
  • 9
  • REVIEW RATING 5/5

TWC has failed to honor providing me a $300 visa gift card that was offered to me to prevent from cancelling services In September I contacted Time Warner to cancel services and only keep internet. I was sent to the retention department also known as Customer Solution department and spoke with a lady who offered to take money off my bill, upgrade my cable and internet service, add a phone line... Read more

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  • 21 hours ago
  • Media
  • 3
  • REVIEW RATING 3/5

not abull to say on this wood like some hi up to say it all 760]6767691 chris. yon.if I was abull to tell you like this do to med.s I need you to call so I ken tell you more I well be calling my lawr to see if he ken so be for it go. that way your#2596 have not been in doj work for some time and I fill that he is bad for twc he was not some I will have work for me and you need not to be... Read more

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  • 1 day ago
  • Internet
  • Brownsville, Texas
  • Internet Service
  • 11
  • REVIEW RATING 4/5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason I was calling which is to disconnect internet service, then I was told I would need to speak with correct department. Was passed to five (5) people before I finally got a guy Andre who issued disconnect request. This happened after he angerly questioned the reason for my... Read more

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  • 2 days ago
  • Internet
  • Downey, California
  • Internet Service
  • 8
  • REVIEW RATING 4/5

Unfortunately i do not have any other options for cable but Time Warner. Im beyond annoyed with this company. From dealing with 4 years of horrible internet problems and having about 50 technicians ( no exaggeration ) come out to my home with no positive outcome to ridiculous charges on my bill. And today i call them because the new box i got 2 weeks ago, yes 2 weeks ago, Gave out on me. Well... Read more

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  • Mar 23
  • Television/ Radio
  • Cincinnati, Ohio
  • Dvr Box
  • 27
  • REVIEW RATING 4/5

I went to the Time Warner Cable store today and this is my 5th new HD DVR box in two months. That's right-5th box! It's getting to the point where I am ready to cancel and am fed up with their service. I wish we had Cincinnati Bell Fioptics in my neighborhood because I would switch to them. The customer service rep on the phone told me they are new boxes at the store. So, when I get to the store,... Read more

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  • Mar 22
  • Media
  • Austin, Texas
  • 11
  • REVIEW RATING 4/5

I signed up as the promo required. Then follow up after the 3 months of paying on time, then nothing. I had two reps say I should have gotten the prom, a dell computer/tablet. Sooo finally I called two weeks ago (it has been 8 months) and they again said I should have gotten the tablet. Then today I get a letter saying I did not meet the requirements. Called and no one can tell me what... Read more

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  • Mar 22
  • Television/ Radio
  • Mesquite, Texas
  • Cable Box
  • 3
  • REVIEW RATING 4/5

Never heard back from Sum at the Corporate office. I left a msg and will attempt to call first thing on Monday morning I really feel at this point my cry for ASSISTANCE has fallen on DEAF EARS and I feel they use the oh we attempted to retrurn your call to the company's advantage....because I feel even if you knew you had attempted to call me and I made several attempts to RETURN TO CALL seems... Read more

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  • Mar 21
  • Media
  • Redlands, Colorado
  • Technical Department
  • 7
  • REVIEW RATING 4/5

Been at my house for 3 hours to fix still not fixed. Unbelievable. Need better repair people that have been taught how to fix problems instead of on phone to supervisor for 2 hours. I am Furious. Let me see. Looking for new provider ASAP. Been a customer for 20 plus years. Does no one believe in customer service anymore. They just want my money. Well that is going to change. Thank you but... Read more

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