Time Warner CableComplaints and Reviews

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1.6 Based on 352 reviews
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  • Customers like
    • Internet speed when it works 10
    • No contract 6
    • Variety of channels 6
  • Customers don't like
    • Lack of problem solving 29
    • No solution to simple task 26
    • Argumentative customer service 23

Unprofessional - A Take over by Charter won't help turn around this company around, unless they decide to fire everyone currently working for TW and start new - and they should begin with the Berea, KY office. We only had internet service, our neighbor had cable/plus internet. The tech shows up at 7:00 and knocks on our door to let us know that they are shutting off our neighbors service, I know what your thinking, that's none of our business;... Read more

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TWC is the worst company, their customer service is horrid and they go as far as lie to get business. Stay away if possible! After three years of TWC servicing our home we can tell you first hand TWC have been nothing but a hassle. Never can get a straight answer from customer service depending on who comes on the line. One says this, the other that. Sometimes very rude, (Sam) is the worst to deal with Sam is a joke. They sign you up with a... Read more

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TWC is the worst company out there and rank up there with bill collectors. Their customer service is horrid and they go as far as lie to get business. Stay away if possible! Go with DirecTV or Dish for TV and Verizon or another carrier for Internet! Called and did an online chat for a reconnect for internet. We have always had bad experiences with TWC in the past and decided to go with DirecTV (which we LOVE!) and Verizon for internet and phone... Read more

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I switched from DirectvTv tonTime Warner because ofnthenpromises they made us. When they delivered, we didntbgetbthe Whole House Dvrbwe thought we were getting so we could record in one room but could not watch the recorded shows in the other room. We cancelled 3 day later bud still kept our internet services, BUT BECAUSE WE SIGNED UP FOR THE PACKAGE WHEN WE CANCELLED THEYBTOOKMOURBPRICE FORVTHE INTERNET AWAY FROM US AND UP CHARGES THE SLOW... Read more

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So I needed somewhere to vent and this will NOT be the only place I paste my complaint. I authorized TWC to take out of my account ONE time. They decided to take it out TWICE, which is a total of $442.36. They refuse to give it back. One rep keep putting it on another to give me a call back.... Then they have the nerve to tell me I called to make a separate payment. Why would I call one day then two days later to make the same exact payment. I... Read more

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Time Warner cable's definition is customer service is a joke. I recently received one of the new adapter boxes for a television not connected to a cable box. I attempted to install the adapter on Thursday (05/12/16), however got error message 225.1 indicating that there was a problem. I called customer service and was told to redo all of the steps for installation. When that did not work I was told to disconnect the cable from the wall and... Read more

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Love the 2 commercials which are : Couple trying to sell their home and their neighbors are there using their WiFi's The other commercial which I really like is the man on the bed @ the party enjoying their TV and wife comes into room looking for him & gets annoyed and those are the two commercials I never get tired of Read more

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TWC was the worst. Internet never worked, dropped constantly. Bill was suddenly raised out of nowhere on us. After we finally cancelled them, they constantly kept asking us to come back by sending us junk mail. The final straw was when I received something that looked like it was tax or government information that says "open immediately" on the front and when I opened it it was a *** ad for Time Warner Cable! and not only did they send this to... Read more

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I have absolutely nothing good to say about Time Warner Cable. I live here in Cincinnati, Ohio. First of all, your customer service people are very arrogant and not friendly at all. They argue with you and wont work with you when you want to lower your cable rate if your promotion is up. All you guys do is keep raising my bill exorbitantly and there is no justification for it. I think its ridiculous I have to call every time to lower my d*mn... Read more

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Your consumer service is something else after one year with you my bill rose over 30 dollars a month called to see what you could do and got absolutely nohelp your people acted like they were doing me a favor. I have called Verizon and I will be switching so when I drop off my equipment please don't bother trying to keep me . Do your business a favor when a consumer says they are going to leave because of price believe them and save them before... Read more

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