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1.6 Based on 402 reviews
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  • Customers like
    • Internet speed when it works 11
    • No contract 7
    • Variety of channels 6
  • Customers don't like
    • Lack of problem solving 29
    • No solution to simple task 27
    • Argumentative customer service 23

I loved my TWC service in the midwest. I moved to Queens and from the installation, to customer support, to pay by phone, they dropped the ball at every turn. A collection of minimum wage workers who don't give a sh__ about service or the company. They don't know anything about the product other that the *** script they read. They could train smart middle-school students to give better service than this bunch of mindless nimrods. Shame on Time... Read more

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Horrible service. We never got the visa for $300, they cancelled an appointment without telling us, tech came to our appt rang the door bell once and left, supervisors are full of ***, hate this company very irresponsible, they don't care.

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twice this month I have been down - no cable, Internet or Phone. the first time for 5 days, and now for 4 days. Each time - they can not send a tech out to fix the problem - blown filter?? I work from home, and now have run over my data plan on my cell phone. do they care?? - NOT at all. I pay my bill EVERY month - but I am not getting the service I should. their phone system is a joke. We need to get competition in the local cable... Read more

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Still having issues with wifi booting us off weak signal etc... All I listed before still sme problem

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I have been chased, tormented and hounded by Time Warner Cable for almost a year. It has taken almost a year, and I am still not off their mailing list. They continue to send letters to an address where I do not live, where I have never lived, and which does not exist. I am a widow, with no Social Security benefits, no pension from my late husband, yet they send letters to me at an address which does not exist, and to my child in the... Read more

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I was appauled today I was lied to in order to get service connection over a year ago and had dealt with a supervisor name Alex Scott months ago. Well I asked him for the number to ther corporate offices in New York and totally denied me the information yet when I told him I would file a complain about him he enjoys telling me that my call with him was not recorded. And earlier I received a call from a Glenda in that same office and she was so... Read more

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I purchased a house in June of this year. In May, as I was planning for the move, I called Time Warner to verify that my new address was serviceable. I was assured that the house I was moving to WAS serviceable, so I did not plan to change to a different provider, as I was promised Time Warner could continue to provide the service. I moved into the house this last Friday and amidst the move, a kitchen remodel, my children starting new schools,... Read more

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Someone from time warner came to my home and open the box on the side of my house and the box in my front yard and lifted all the wires exposing them to the elements but never replaced them back into the secured box. I have been told every day for a month that a service tech is coming that day but no one ever comes to fix the problem. I call and who ever the luck person is that I get to repeat my daily conversation with tells me the same story;... Read more

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Started off with the calling customer service and that where everything went wrong, competitive prices maybe are available but you get exactly what you paid for. If you want to get lied and then told you are *** and eventually put on hold for an hour and at the end threaten monetary then TWC is your next cable company. They will say anything you want to hear and whatever it takes for you to sing up and no worries, they have no contract but if... Read more

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every 3 months I have to call and threaten to cancel. they keep increasing my bill every month. then when you threaten to cancel they seem to pull a rabbit out of there hat and low and behold a miracle happens to take place and they just found a new promotion. wtf? you and all the rest of usa companies anymore are a bunch of thieves. Its like me advertising a product for 10 each but then when u actually come to pick it up its 20 dollars because... Read more

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