Time Warner Cable Complaints and Reviews

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  • Customers like
    • Internet speed when it works7
    • Variety of channels3
    • No contract2
  • Customers don't like
    • Lack of problem solving24
    • No solution to simple task20
    • Argumentative customer service20

Time warner cable is the WORST cable company. They hire the dumbest people possible. I authorized a payment of 153.00 on friday, checked my bank account and they withdrew $703.15. I only owed $152.xx. It doesnt take a genius to type numbers in on someones account. Nothing has been done about it and they continue to stall and feed me bs. Its been 5 days now. Add comment

  • 2 days ago
  • Other
  • Lexington, South Carolina
  • Disconnected Service
  • 16

I was not aware of a payment not going through. Our account went past due. I called the risk department for problem accounts, talked for 45 minutes finally got them to agree to pay arrangement. A service guy came over and said he had been notified to shut off service 7/7. I called customer service they said they could not help me, called risk group was told there was no records I called a b d... Read more

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  • Jul 02
  • Television/ Radio
  • Rialto, California
  • Time Warner Cable Tv Internet Phone
  • 13
  • REVIEW RATING 4/5

Called for installation of package product of TV, internet, and phone. Given a Morning installation time, so I took a day off from work to be present. Technician didn't show at 9:00 to 10:00am. Called to see why, given a new time of 12:00 to 1:00pm. again didn't show. Called back and was told it would be a 3:00 to 4:00 pm. couldn't wait any longer cancelled and was told I would receive $20.00... Read more

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Never had the bill have exact amount agreed on,fixed income,with lack of understanding importance of sticking to their word,,,rude,customer service,,,very unprofessional. Add comment

  • Jun 29
  • Internet
  • Overland Park, Kansas
  • Internet Service
  • 18
  • REVIEW RATING 4/5

Cable out Wednesday. 30 minute wait to get service call scheduled for 9:00 AM Thursday. Made provisions to get off work Thursday morning. TWC later called and rescheduled for 2:00 PM Thursday, and was told technician would call 30 minutes ahead of time so I went to work. At 2:10 PM received call stating no one was home so tech was leaving (no 30 minute advance call was received). Took 1 hour 15... Read more

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  • Jun 29
  • Home Phone
  • Huntington Beach, California
  • Cable Service Installation
  • 10
  • REVIEW RATING 3/5

I set an appt for 062815 at the retail store (confirmed). TWC changes it to 062915 because they can't port the phone number in time. I had to call in to find this out, and changed the appt time to 070415 (confirmed). TWC changes it to 063015 with no notice. After my robo-call, I call in to find out why. She says 070315 is a holiday and they can't do it on 070415, so now they want to do it on... Read more

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Set up to move service from location to the next,,3 weeks later still no service,,oh wait showed up today to do service install can not do itgit to wait 3 more f@#king days,, time Warner has poooor customer service Add comment

  • Jun 26
  • Television/ Radio
  • Concord, North Carolina
  • Cable Television
  • 34
  • REVIEW RATING 4/5

I had very few problems with my cable, the last 20 year. Then TWC changed to the digital adapters and I have had problems every day. The cable goes out a least 5 times a day and I have to reboot the adapters. At anytime during the day or night I will have at least three channels out if not all. I just got off of the phone with support, so they could reboot an adapter. It was frozen at 95% when... Read more

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  • Jun 25
  • Television/ Radio
  • Dallas, Texas
  • Appointment
  • 21
  • REVIEW RATING 3/5

this is the second time I had to do an appointment with TWC. the first technician didn't really know what to do so I had to call again. yesterday I had another appointment and the technician never showed up. today I called to see what was wrong they ask me if I was home I said yes, I asked why and they said because the technician said that I wasnt home, and that is clearly a lie. I was home the... Read more

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My appointment was between 3 & 4 PM they showed up @ 4:30 pm and two people showed up neither one knew what they were doing what a waste of time and money leaving over hour and half early from work lost $$ and then they lied as to what time they were suppose to be here. Add comment

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