Time Warner Cable Complaints and Reviews

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  • Customers like
    • Internet speed when it works7
    • Variety of channels3
    • Price of the internet2
  • Customers don't like
    • Lack of problem solving24
    • No solution to simple task21
    • Argumentative customer service20

SERVICE SUCKS!! I STAYED HOME & WAITED FOR SERVICE THEY CALLED, CANCELLED & RESCHEDULED MY SERVICES JUST PRIOR TO ME ANSWERING THE PHONE. BUT I BET WHEN IT'S TIME FOR A PAYMENT THEY WILL CALL SEVERAL TIMES DAILY!!! NOOO GOOD!!! Add comment

  • 3 hours ago
  • Media
  • Tulsa, Oklahoma
  • 3

Im trying to set up a new service since I'm moving to another state and will need only internet and phone. After waiting via hold i get sent to a female representative and i had to give her all my info just to see what package options they had in the area. We could barely hear each other and when she couldn't hear me she told me to turn off speaker and i did. What made me mad is when i novitiate... Read more

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  • 20 hours ago
  • Other
  • 10

The appointment window was scheduled for 5 o’clock pm-6 o’clock pm. At 6pm I received a robot telephone call that asked me to confirm that I wished to continue my appointment. I replied that I still wanted to keep the appointment, and then I was told that the serviceman was on his way. At 8:15pm still no serviceman had come and no call with an explanation on behalf of TWC. I called customer... Read more

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  • 1 day ago
  • SEO and Reputation Management
  • Austin, Texas
  • 8

I requested my internet service to be cancelled on July 31st but they went ahead and cancelled it 4 days in advance. I called to get it started again but was redirected to a different person 3 times. The first person I talked to said that he couldn't help me and redirected my call to a department. The second person said she restarting services was not her department and redirected me to, yet... Read more

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  • 2 days ago
  • BBB - Better Business Bureau
  • Cleveland, Ohio
  • Time Warner Internet
  • 11
  • REVIEW RATING 4/5

An unauthorized installation occurred when one of our 18 order internet when we specifically told him nothing connected to the house. My wife and I own the house. This sales people are taking advantage of the ignorance of todays 18 year olds to sell. In this case because he told him he was "renting" the house; an absolute lie. Watch out parents and be aware of your 18 years olds, companies want... Read more

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  • 2 days ago
  • Television/ Radio
  • 7

REF: TIME WARNER CABLE ARE IN ACT OF THE CONSTITUTION ____________________________________________________ COMPLAINT AS A CUSTOMER: _ TIME WARNER CABLE IS A COMPANY ARE AGAINST THE CUSTOMER'S PHYSICAL WELL BEING. IN THE INTERNET ONE SEE'S NOTHING, BUT COMMERCIALS, ADS AND TO PURCHASE, BUT TO SEE A PROGRAM IN PROGRESS ONE HAS TO EVEN PURCHASE THAT TIME FRAME. __ WHAT MORE DOES TIME WARNER WANTS TO... Read more

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  • Jul 26
  • SEO and Reputation Management
  • Huntington Beach, California
  • Time Warner Internet
  • 11
  • REVIEW RATING 4/5

I have TWC for both television and Internet. I get home on a Friday night and the TV works fine, but the internet is down. I spend an hour re-booting the modem and router, but to no avail. The next morning, I try re-booting the modem again, but it still does not work. So I call TWC. I get the automated system. It sends a signal to re-boot the modem. The system instructs me to re-boot the router... Read more

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  • Jul 25
  • Media
  • Redmond, Washington
  • Twc Support
  • 4
  • REVIEW RATING 4/5

I'm so upset I can't stop thinking . I had been trying to get service since the end of June I took every step they asked of me . And pay for the services ahead of time . They gave me a 5 hour window and I new something wasn't right I usually get 1 hour windows . But I went with it cuz u have waited long enough my schedule date was Thursday July 23 . I requested that day off since it was a five... Read more

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  • Jul 24
  • Entertainment
  • Austin, Texas
  • 5
  • REVIEW RATING 4/5

So, I have to wait another 3-5 business days to receive the money I am owed from TWC. When I talked to CSRs I was told something different one three different occasions when I asked where my money was - one CSR told me the refund had not been processed - another CSR kept going back to the first overcharge-and the third CSR said my check had been processed but it would take 4-6 weeks to get to me.... Read more

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Twc is billing me for service and I do not have service to my apt.. I have never had service and they keep billing me. I've never had a twc tech in my home. Add comment

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