Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 715+37 mobile complaints
  • $1.2M claimed losses
  • $1.6K average
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  • 2 hours ago
  • Media
  • Charlotte, North Carolina
  • 3

Time Warner deceives it's customers. They lie just to get you off the phone, and the next associate is clueless. You have to call constantly about services not working and end up having to reboot everything. I am totally pissed with them and their incompetence. It makes no sense to be out for money, and not care about your customers. I'm switching to another company. They won't get another penny... Read more

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  • 10 hours ago
  • Television/ Radio
  • New York City, New York
  • Time Warner
  • 5

I cancelled Time Warner mis-July 2013 and switched to Verizon Fios. I scheduled them to pick up the equipment as I was going to be out of the country for the next two months (but my roommate would be home). I get back to NYC at the end of September to find out that they never came and they would not allow my roommate to drop it off because the account was under my name. So I call them and fight... Read more

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Promise a gift card but never gotten it. Internet connection issue! Heck, I use my phone data plan then I do more with wifi! #cant wait till for something better#charter#at&t#dish#tire of ppl ripping Ppl with money! Add comment


  • 1 day ago
  • Media
  • Representative
  • 11

I can't understand why I call customer service with a problem from Salisbury nc, and I seem to get the most foreign speaking person available! I didn't choose any other language, and it didn't even give me the option to communicate in anything other than English! I'm no racist by any strecth here, but for the love of all things holy please consider someone alittle more fluent in English!! This is... Read more

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  • Oct 25
  • Internet
  • Automatic Payment Plan
  • 32

When I signed up for Time Warner Cable a couple years ago I enrolled in Auto Pay. After that I never really worried about my bill, knowing that it would be paid automatically. Well, due to a problem with internet service to my home I was able to receive a credit on my account. This credit was automatically credited to my account which lowered my monthly payment. However, I noticed on the next... Read more

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The new changes in TV programs are awful. They don't show anything worth while any more at all. They resycle the same old stuff on different channels over and over. They just trying to collect money for nothing. I am ready to let them go and they should ashamed of what they show on TV Add comment


  • Oct 22
  • Media
  • Jacksonville, North Carolina
  • Bundle Service Upgrade
  • 1
  • 1
  • 34

I seen on the television that if you upgraded to the premium package by Aug.31, 20013 so I figured if they was going to give us 200.00 back on the upgraded then that wouldn't be to bad of a deal. I call to see why I hadn't gotten the promo as promised and I get told that since I had the 3 bundle package before I upgraded I am I not eligible for the upgraded but however I was not told that when I... Read more

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Mr Turner is not rich enough, raising prices for dish network by 300%. Dish does not want to increase their customer prices. To force dish's hand Turner just turned off the channels. American corporate greed never ceases to amaze me. The man has more money than God and yet he still wants more from the people that can barely make ends meet. What does he need to purchase the rest of Wyoming? Add comment


  • Oct 21
  • Internet
  • Internet Speed
  • 36

I had AT&T internet for two years while I was in college, and I used the second tier speed selection, and it worked wonderfully. I could play games online while my girlfriend watched netflix, and never really had any problems with my internet to speak of. Now I live in Fayetteville and have Time Warner. Once again we got the second tier speed selection, and are paying a bit less for it.... Read more

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