Time Warner Cable Complaints and Reviews

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Time Warner Cable
Main address: One Time Warner Center 10019-8016 New York NY
(888) TW-Cable, 888-892-2253, , https://www.timewarnercable.com/SoCal/about/contactus.ashx
  • 712+36 mobile complaints
  • $1.2M claimed losses
  • $1.6K average
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  • 10 hours ago
  • Internet
  • 7

When I signed up for Time Warner Cable a couple years ago I enrolled in Auto Pay. After that I never really worried about my bill, knowing that it would be paid automatically. Well, due to a problem with internet service to my home I was able to receive a credit on my account. This credit was automatically credited to my account which lowered my monthly payment. However, I noticed on the next... Read more

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The new changes in TV programs are awful. They don't show anything worth while any more at all. They resycle the same old stuff on different channels over and over. They just trying to collect money for nothing. I am ready to let them go and they should ashamed of what they show on TV Add comment

     

  • Oct 22
  • Media
  • Jacksonville, North Carolina
  • Bundle Service Upgrade
  • 18

I seen on the television that if you upgraded to the premium package by Aug.31, 20013 so I figured if they was going to give us 200.00 back on the upgraded then that wouldn't be to bad of a deal. I call to see why I hadn't gotten the promo as promised and I get told that since I had the 3 bundle package before I upgraded I am I not eligible for the upgraded but however I was not told that when I... Read more

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Mr Turner is not rich enough, raising prices for dish network by 300%. Dish does not want to increase their customer prices. To force dish's hand Turner just turned off the channels. American corporate greed never ceases to amaze me. The man has more money than God and yet he still wants more from the people that can barely make ends meet. What does he need to purchase the rest of Wyoming? Add comment

     

  • Oct 21
  • Internet
  • Internet Speed
  • 20

I had AT&T internet for two years while I was in college, and I used the second tier speed selection, and it worked wonderfully. I could play games online while my girlfriend watched netflix, and never really had any problems with my internet to speak of. Now I live in Fayetteville and have Time Warner. Once again we got the second tier speed selection, and are paying a bit less for it.... Read more

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  • Oct 20
  • Media
  • Internet Service Installation
  • 37

I just moved into a new home and wanted to start up an Internet service...my neighbors all have time Warner so I thought that would be the best option for this area... I called and they told me they would need to send a rep to my home to verify that service was possible in our area. Fine. When the rep arrived at my home the next day I walked outside to see how everything was going, the rep... Read more

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  • Oct 18
  • Media
  • Hdtv Signal Loss
  • 17

Seems those free digital converters we now must use stopped accepting hdtv signals. 3 sets suddenly stopped receiving hd today and nowonly get low def cropped pictures now. I was told by customer service if I want the high def I pay for, that all tvs are built for..I need a 15 dollar a month box on all my sets. Whats an extra 45 bucks and taxes and fees for the product I already pay for. Twc... Read more

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  • Oct 18
  • Media
  • Doylestown, Pennsylvania
  • Payment Problems
  • 17

I had setup auto pay on my account and my credit card was automatically charged every month. This part is my fault; back in July I got a new credit card and forgot to update my cc information. A couple of nights ago a TW tech came out to collect payment. I wrote a check and updated with my new cc info. He came back last night and said that TW would not take my check because a bad check had been... Read more

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  • Oct 15
  • Internet
  • California, United States
  • Internet Outages
  • 31

Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my Ultimate speed of 300/20 will actually work. Tested more than 10 times this morning and the highest speeds I got were 30.53/15.23. How's... Read more

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