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Time Warner Cable Complaints

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158 complaints

Time Warner Cable Complaints & Reviews

Time Warner Cable Reviews

Sowdermo...
Time Warner Cable - Time Warner Lies!!!
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Around 6 months ago I was offered a deal, which required me to sign a year agreement with time warner, that lowered my bill. This offer was a loyalty offer to keep me as a custome...

#163217
Nov 30, 2009
1123

Mlmr
Time Warner Cable - Time Warner has terrible customer service!
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Time Warner has the worst customer service of any company I have ever done business with. My family recently singed up for a "bundle" that include cable, internet and phone. I tr...

#163020
Nov 28, 2009
586

Terrym
Time Warner Cable DVR Box
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I have been told for months that the DVR box is not working correctly because of some guide issues. So I asked for a new box...they said it wouldn't help the problem.

#162846
Nov 25, 2009
7501

Anonymous
Time Warner Cable - Outrageous charges&no credit when service is deficiant
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

It urks me by no means when i physically drive down to our local time warner office and they want to charge me two additional dollars to process my payment after they are already ...

#162590
Nov 21, 2009
325

Keandmcd
Time Warner Cable - “You cannot talk to my supervisor. You are not a customer.”
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

My 88-year-old mother died in early September. One of my tasks to settle her estate was to pay her outstanding bills. She was a Time-Warner cable subscriber. My mother owed t...

#162374
Nov 19, 2009
1790

Fishga
Time Warner Cable - Incredibly Poor Cable TV Support
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Time Warner cable has been providing incredibly poor support for cable cards since they came out. Channels that are taken away, channels that are supposed to be there suddenly dro...

#161759
Nov 12, 2009
278

Anonymous
Time Warner Cable - Bad service
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

My Cable is not working prorperly. Appointment was scheduled for 10/29/09. I stayed home all day on that day and the Technician never arrived. I received a call at about 7 pm that ...

#160605
Oct 30, 2009
305

KansasGirl
Time Warner Cable lied to me
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I am recently divorced and my ex attempted to transfer his Cable Service to his new girlfriend's apartment without my knowledge. When I opened a new account with Time Warner, ...

#156231
Aug 31, 2009
523

Tlarkin
Time Warner Cable - LACK OF CUSTOMER SERVICE
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I had cable and internet service through Time Warner and was advised that I should add the digital phone service to "bundle". I took time off work for them to come out to install t...

#151962
Aug 06, 2009
312

Anonymous
Time Warner Cable - After paying them did not help me with tax problems
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Associated tax relief took my money and did not do anything to help with my tax situation.they stopped taking my calls, and the so-call lawyer Mr. Chung would not even ...

#151769
Aug 03, 2009
257

Mok
Time Warner Cable - Time Warner Saboted my Internet
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

A few weeks ago, I ended my service with Time Warner Cable since they kept jacking up my price for cable/internet/phone. A few days after terminating my service, Tim...

#147769
Apr 18, 2009
470

Thedoctor
Time Warner Cable - Time Warner - Horrible Quality Services San Fernando Valley California
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I have been a long time customer of Time Warner and int he past couple of years their services have diminished greatly and the price overall has increased.Due to issues...

#147406
Apr 10, 2009
2093

Freebird21
Time Warner Cable - Time Warner is a Thief.
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Time Warner will run a special for twenty bucks a month for six months for internet service. Once you become use to it in a couple of months they will send you a bill for three hun...

#147405
Apr 10, 2009
411

Anonymous
Time Warner Cable - Time/Warner cable hit my truck with ladder
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

My Dodge Ram quad cab with less than 20K miles on it was parked in my drive. Cable guy dropped his ladder with steel hooks on my truck while working on lines on pole 8-10 feet fro...

#146207
Mar 11, 2009
670

Anonymous
Time Warner Cable - Transfer of Service Debacle
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

My family uses Time Warner Cable and our biggest problem was occasional bad reception due to old equipment and faulty buried lines. When I moved to the Dallas area I selected TWC a...

#144413
Jan 21, 2009
865

Lindamoore
Time Warner Cable /COMPLAINT
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

TIME WARNER CABLE COMPANY IS A HORRIBLE PLACE TO WORK FOR. IT IS VERY STRESSFUL AND THE SUPERVISORS ARE INCOMPETENT...THE CUSTOMER SERVICE REPS ARE RUDE AND HAVE NO KNOWLEDGE OF TH...

#141527
Nov 08, 2008
1814

Anonymous
Time Warner Cable
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I have had time warner cable for less than a year, and twice my cable has gone out for the day. Both times this has happen on Mon. night football,Angles playoffs,and Pres. debates....

#139548
Oct 15, 2008
476

Anonymous
Time Warner Cable - Lock of a sincere customer service
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Time Warner seems to think that by using their telephone operators the Supervisors and CEO's can hide behind them, only to have the clients not getting great service and yet ta...

#138633
Oct 08, 2008
325

Anonymous
Time Warner Cable - Time Warner-Road Runner Cable
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I live in Northeast Wisconsin and almost everyday Road Runner Broadband does not work at some point or is so slow that the test says it is barely faster than dialup. When you call,...

#138148
Oct 04, 2008
412

Cong.ngu...
Time Warner Cable - TIME WARNER HAS WORST CUSTOMER SERVICE
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I called in asking for help about my account. A service rep name "Cantrell ext 4347" refused to transfer me directly to a supervisor to help me on my service issue and tr...

#137210
Sep 28, 2008
499

Anonymous
Time Warner Cable - Time Warner keeps giving me unworking parts.
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

In mid-July I got the Time Warner package in Brooklyn. Two days after I got it the modem they brought me died as it was used. It took me almost a week to get service again, both co...

#136328
Sep 21, 2008
311

Activated
Time Warner Cable Screws Veterans
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I got activated with the National Guard and sent overseas, and these scum ignored my call to cancel service - said they'd shut it off, but kept charging me. Illegal as per the ...

#135902
Sep 18, 2008
370

Sammmwich
Time Warner Cable - the WORST company!
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I have so many things to say about time warner cable san diego I'm not even sure where to begin...but i'll try. Firstly, the sales person was extremely decepti...

#134835
Sep 10, 2008
400

Abrights...
Time Warner Cable - Sold me phone service and area not servicable
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Since january I have contacted time warner 3x in regards to their bundle package. I have been sold this service all 3x. I sat and waited for 5 hr. window blocks to be told sorry th...

#134703
Sep 09, 2008
257

Activate...
Time Warner Cable Hates Veterans
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

So I get activated with the National Guard and sent overseas while subscribing to Time Warner Cable. Knew the activation was coming, so called and cancelled a month ahead of time.

#134105
Sep 05, 2008
558

Sheacox
Time Warner Cable deceptive sales practices
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I just had a really infuriating online chat with a Time Warner salesperson, who just lost a sale. Her (undoubtedly fake) name was Jessica, and I'm sure from her spelling that s...

#131734
Aug 16, 2008
664

Anonymous
Time Warner Cable - Time Warner could care a less about customer service
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

This is the second time in the 2 months that I have had Time Warner that my HD cable has gone out. I have had numerous problems with Time Warner in the past but have few other choi...

#131244
Aug 12, 2008
381

ICEMANha...
Time Warner Cable SUCKS!
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

Our Cable TV and High Speed Internet went out of service on 8/11/2008 at about 9:00 p.m. So I tried to reset the boxes before calling, but it did not work. I called Time Warner Cab...

#131155
Aug 12, 2008
515

Anonymous
Time Warner Cable - Pay for high speed and get crap
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I tell you what i payed for turbo road runner and got reg road runner for a yr till they fixed it and it was there problem not mine. it was on there server not my pc i hate them bu...

#129504
Jul 29, 2008
324

Yippee2000
Time Warner Cable /Road Runner
5.0 One Time Warner Center New YorkNY10019-8016 (888) TW-Cable, 888-892-2253 http://www.timewarnercable.com/Localization/Corporate.ashx?tid=21&linkid=38

I have Road Runner high-speed internet through Time Warner Cable NY. So I'm not sure who my complaint should be with. All I know is that it's Time Warner that bills me each...

#128137
Jul 19, 2008
346
Reviews 121-150 of 158

Related Information

Television/ Radio
Television and radio are the oldest communication means. They were created in the middle and at the beginning of 20 century correspondingly. Since their invention many years passed, many modern communication means were created, but still radio and television are in demand. Even Internet could not replace these two inventions. Television is widely spread telecommunication mean for transmitting and receiving color frame elements by means of deflection, followed by sound. Radio - is a variation of wireless connections in which freely circulating radio waves serve as signal carriers. Signals are transmitted by modulation of electromagnetic waves with frequencies below visible light. Information is carried by steady changing attributes of the radiated waves, such as amplitude, frequency, phase, or pulse width.

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