Yesterday I received a collections notice from NCO Financial Systems inc, informing me that I owed Time Warner $60.45". After reading through the legal mumble jumble I figured out that I had not returned my cable modem/. I had recently moved and had forgotten all about it?. However I never recieved notice from Time Warner that this was outstanding, just a collection notice from their agent.. I return the modem and discover they actually owned me $48".99, however since they had turned this over to collection 53 days from the time I terminated the service and no notification that I had to return the modem'. They are now going to charge an addition $17'.00 for the collection agent and won't return the balance for 4 to 6 weeks". How do I turn them into a collection agent...I guess I can't so I guess their piss poor customer service once again has lost a customer forever!!! Trust me forever! 1287e59
 Comments (8) |
| 1. Written by Reality on February 11, 2012 from rochester, new york, US I love how everyone complains that their debt or unreturned equipment is somehow Time Warner's fault and not there own. I guess that's society these days -- no personal responsibly. |
| 2. Written by James L'Heureux on November 6, 2011 from los angeles, california, US The point was there was no notice sent...A little customer service goes a long ways...Especially when you send bill collectors after someone. A little customer service goes a long ways in my book. If you have none you don't get my business and I will warned as many people of your customer service. You want to hear another company I would not do business with Samsung...They have slow piss poor customer service just as bad as Time Warner. |
| 3. Written by Thomas Paul on November 6, 2011 from -, -, US So its Time Warner's fault that they didnt sent you a reminder because you are forgetful?  |
| 4. Written by John Doe on September 9, 2011 from long beach, california, US Today, i received a phone call from a collections agency stating i had owed Time/Warner cable $ 971.00 for equipment, not returned. Attempting to see if this collection agency is legit or ultimately fraud. never used Time/Warner cable before. |
| 5. Written by Vivian Madrid on May 27, 2011 from los angeles, california, US Do not get service with TW cable! I've been so frustrated in this whole ordeal! I did not know that I was in collections until I printed out my credit report. The hassle of being transferred left and right with customer reps, trying to resolve the issue of returning the wireless router when I moved. |
| 6. Written by Km on January 12, 2011 from oxnard, california, US They are actually trying to charge me for a modem I never got from them. We didn't want their lame equipment so we kept our old modem. They won't give me the serial number of the modem they have on file either which, if I have it, wouldn't I already know it anyway. Why the secret? I don't know what to do about it. I have no rights? It sucks! |
| 7. Written by Joseph Giovannoli on September 29, 2010 from los angeles, california, US Almost the same situation with me. I didn't return a modem, expressly asked them to bill me for it because I couldn't find it, and they sent me to collections with no notice. What's more, I am still a customer, and they contact me bi-weekly to sell me some new service. They couldn't contact me about the *** modem? I freaking hate TW Cable. Screwed up my credit. |
| 8. Written by andrew lee on August 17, 2010 from greenville, rhode island, US I agree samething happen to me. But I purchased the cable modem, but they still sent me a collections notice as well w/o me knowing. I explained that I purchased the modem and didn't rent it. But they want proof. I'm like that was like 8 months ago, I'm not going to keep reciept for that long. Never again TimeWarnerCable. |
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