Time Warner Cable - TWC did not send gift card as promised

I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met.I followed the instructions, mailed the necessary documents, waited the 90 days, then waited another 90 days and called multiple times.

The individuals I talked to always told me that would "elevate" the problem and have a solution in 2 or 3 days. Still have no solution and no gift card.

Sounds like a scam to keep you hooked up to TWC waiting for this imaginary Gift Card.Always very polite and condesending about understanding "my" problem, but never sent the gift card which would end the problem.

f3b2cf2 review #295696
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200 no 100

Jan 14 Mansfield, Ohio

Same thing here promised a 200 dollar gift card called 4 times over 6 months and was told a 100 dollar gift card is going to be sent. What that's not what I was told in the beginning. And apparently the marketing dept has the final say on what the customer gets. If I ever get my gift card I am going to directv

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Nov 25, 2014

I was promised the Dell 2-in-1 tablet also when I signed up, and maintained my account as required. When it was time to get the gift, their chat support walked me through the process to request the card, however only gift cards were available as choices. I inquired about this repeatedly as she told me to click one of the cards. She insisted that I would receive the Dell 2-in-1, and that I could save the chat as proof. Well, I just got a notice that I received something from TWC n my email, and I clicked to open it and just as I feared... $100 dell gift card. This is not what I signed up for. I had wanted to go with another provider, and I chose TWC because of the Dell 2-in-1 offer. The $100 gift card is only good at dell.com and quite frankly there is nothing there $100 or less that interests me. Uggh.

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Nov 13, 2014 Canton, Ohio

Signed up with the promise of a Dell 2-in-1 that I had planned to give to my daughter for Christmas. All I had to do is sign up for service and pay on time for three months. Still have no promo code or laptop. I have filed a complaint with the BBB. I have been disrespected verbally and as a consumer; support is the worst I have ever experienced.

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Sep 12, 2014

I was promised the Dell 2-in1 tablet but I haven't even received a promo code. I was supposed to get it in my e-mail yesterday but I haven't received anything. I will get that that laptop!

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Aug 28, 2014

I can't logon site needs work plus cutting the cord if I don't get the 300 gift card
....only in timewarnercable. .....

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Jul 24, 2014 Elyria, Ohio

I received my 300.00 dollar after multiple times I will give out number if interested

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Dec 03, 2014

I would also like the number, I have the same problem.

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Jul 23, 2014

Wow! I was promised $300 and two Dodger tickets. Was told to pay my bill on time for the 90 days and would receive my rewards card. Yes three months has passed we only get 100, what happen to the rest? I am upset since its been very hard these few months, we are family of four and living on one paycheck. Why will they just lie to you like that... hurtfull monther

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Jul 30, 2014 Los Angeles, California

This happened to us too. No Dodgers tickets or gift card ... a lot of run around and time waisted on the phone... smoke coming out of my ears now.. I can't believe they do this all the time!

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Jul 23, 2014

i change current provider for the 300$reward card.followed the rule of payon time and stay with twc for 90 days.anyway after it i just resive 100$. still onehundred is not 300$.im still lookingfoward on hussleing them twc fo my money.

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Jul 16, 2014 Middletown, Ohio

I am having the same issue now as well,upgraded to Signature Home got the redemption code in the mail registered it before the 30 day grace period was up, after the 60 day active period was complete, I checked my reward status and it said I was ineligable. I called and talked to several people each telling me that there was no reason I shouldn't get my reward and it must be a glitch and promised I would receive my reward. 8 WEEKS LATER STILL NO REWARD!! Please beware if you upgraded mainly to receive your reward because you may not get it! Scam!!

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Jun 29, 2014

I see that i am not the only one with this problem now, I never recieved the promo code, had the intelligent home installed, cameras etc. , Totally got beat out of the $200 gift card.

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Jun 21, 2014

I was promised by Time Warner Cable a $200 or $250 reward card (forget the exact amount) for signing up triple play service, and 3 months of active subscription. 5 months went by and I receive no reward card. Called customer service multiple times. The last time the supervisor told me I'm qualified. This is ridiculous. I still have the promotion flyer that clearer mentions the reward card offer. What is the recourse? Maybe a class action suit?

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Apr 06, 2014

I signed up under the time frame where they were offering a $300 gift card. Went through all the hoops and sent all the documents.... received a $50 gift card instead. They get you to switch then ***.

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Mar 31, 2014

i got an email that my $50 card shipped but it never arrived. repeated attempts to contact TWC & tristarfulfillment.com have resulted in no reply.

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Mar 29, 2014

I was offered and "guaranteed" a VISA $150.00 gift card by a TWC agent for programing promotion. They said I was to receive a redemption code in the mail. I would then put the the redemption code into twcbetterreward website. Keep my account 90 days in good standing, and in 4-6 weeks I would receive my gift card. TWC never sent the promo card so I called numerous times referencing my call with agent and her id number. Every agent was telling me my account didn't qualify, but I did speak to a supervisor who said I qualified as he read the programing promotion to me and would pull-up the recorded call. He said he would make a case number and escalate to gift card department. I would be contacted within 5 days by the manager of the gift card department. Giftcard manager never contacted me (1 month), so I contacted them. Dialed and was stuck on automatic hold for 30 minutes, so I said screw it. I called and spoke to a TWC supervisor and demanded they credit my account for 150 dollars or I will file with the FCC and BBB. They put me on hold for 2 minutes, and he apologized and credited my account for 150.00. My word of advice, is be very persistent and keep records of all the agents/supervisors and ticket numbers. Also, ensure the agent notates the account for any gift card promotion they try to offer. You are likely not to receive a gift card in the long run (they use it as bait and hope you forget about it) but if you are very diligent you are entitled to receive... Show more

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Mar 03, 2014 Dallas, Texas

to the lady who said " read the fine print"...When you are given a redemption code and it says you have followed all steps and a reward card will be processed..that should be enough. This is such a scam, but I will not quit until I get what was promised. I have had the exact same as all the other comments. 90 days in good standing, then will be sent out 4-6 weeks later. 3 calls later with wait times up to 45 minutes, 3 on-line chat, all to be told the same thing. Our vendor is the hold-up.. This is a total scam!

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