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1.6 Based on 464 reviews
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  • Customers like
    • Internet speed when it works 11
    • No contract 7
    • Variety of channels 5
  • Customers don't like
    • Lack of problem solving 28
    • No solution to simple task 27
    • Argumentative customer service 23

For the majority of every month my internet speed is so slow, I can't do anything with it. I've complained and they've switched the routers. Complained some more and ended up buying my own router. STILL the issue persists. I'm tired of paying money for something that doesn't work. *** TIME WARNER!!

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Internet continuously goes out. I have contacted TwC 4 times since Christmas. A technician came at the second device call & laid a new temporary cable. When I called today, the rep put me on hold & never came back to the phone. I was inquiring about internet going out yet again & when someone would be out to lay the new permanent line.

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I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so it could be disconnected. They deleted my account info. The account had been on automatic payment and they didn't charge the last payment but then sent a bill in the mail for the entire month, which was paid. The account was supposedly settled. Without warning or permission an... Read more

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I have never paid $70 a month for THE worst cable ever!!! I am constantly getting interruptions in my service and now they say they will be cutting 13 channels and I will still pay the same price. I will definetly cut this cable and let otbers know how horrible of a experience I had! Read more

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We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month. All good so far. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere did this show on our TWC account, customer service were useless and after this happened three times in consecutive months - in addition to our regular contracted payment - I... Read more

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It states UK game on but it not. Not happy!

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I began service with TWC in Feb of 2016. I was very happy with the service and customer care. Then came Spectrum. Since the acquisition, merger, or whatever they're doing... Service levels and customer care have TANKED. I have had intermittent issues with TWC service, 200/20mbps dropping to 1.5/0.3mbps for nearly a month. Multiple customer service calls have provided no resolution until the beginning of the next month. At this point, I am... Read more

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They charged my debit card for a year even though I don't have an account with them. I've been to the store twice and on the phone numerous times for hours. They basically don't care and do noting to resolve the issue. Even though I've given them all my bank statements verifying payments made they say they can't help me because I DONT have an account. Top top it off they still try to charge me every month. Customer service, not... Read more

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In 1/1/17 Channel 991 COZI was changed to "Escape" which is nothing more than another "Police story" with some government channels thrown in 24/7 without any notice even TWC didn't know it. Channel 991 COZI had some good old TV shows that had story lines to them like the A Team, Baywatch, Miami Beach and others like Quantum leap, Simon & Simon. When will they come back? TWC tells me to wait until the spring line up is published, maybe some other... Read more

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Signed up with TWC on a Thrusday and they said they would be out Friday to turn us on at the road side. They never did. Called them Saturday morning said they would be out by 7 pm that night. Sunday morning still nothing. Made an appointment to have them come out on Tuesday at 3pm-4 pm. They come at 12 am when I'm not home! Wtf

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