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On going issues. Service always messing up, tv box doesnt work half the time. Internet goes down all the time. Im tired of paying for crappy service. Asked to speak to a manager, the respresentative reaponded with "why?" And never let me talk to a manager, instead just...
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1.0
#1061429
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So my service with TWC is now Spectrum in my area, but let me tell you my story anyways. I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was...
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#1060380
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I have had Time warner for almost a year and have had nothing but problems. My on demand NEVER works. I have called multiple times about my controller not working and they only tell me they don't know what is wrong. Ever since having time warner my tv changes its...
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1.0
Pleasant Prairie, Wisconsin
#1059464
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Time Warner Cable - Paying for service I can't use

Time Warner Cable
#1062631
1.0
My landline phone has a clickling noise inside the line, the reps have sent codes to my modem numerous of times and it still hasn't cleared the line. I am paying for service i can't use. Internet is very slow.
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Time Warner Cable - How could u suport unoriginal assassination of our president

Time Warner Cable
#1060136
I will no longer do buisness with a company thar supports The public theater......... That supports images of our President being killed in the name of attention... *** off
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Time Warner Cable - Everything!!!

Time Warner Cable
#1044707
My internet always drops. I don't get the channels we pay for. I am trying to solve this problem and I just get disrespected by managers. This is horrible service and horrible customer service and horrible managers!!!!
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Time Warner Cable - Bad customer service

Time Warner Cable
#1040958
They are so rude.doesnt know what's the question.keep saying same sentences instead expand it.However you change the question answer is same.everyone is busy for assisting customer but they don't have time for you as a customer Wow such a shame
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I dont know where to begin...taking money out of my account for a bill without my authorization, over a bill that wasnt due yet. And then hanging up on me 7 times when i tried to file a complaint. I ended up moving and canceling the account completely, and now they...
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#1058879
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On april 27th, I returned all my cable boxes. I decided to keep the internet service. I asked them how much would be my monthly payments. Customer service said it would be $44.99 per month, because I already have the modem. The bill for May says my monthly payment is...
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1.0
I didn't like
  • Have to lie to customers to keep business active
#1055041
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upset with cover of Time/ WH and Kremlin. Will not support any of Time warner's advertisers! It is bad journalism and very biased and that is not the roll of journalist. If Hillary were elected would you have shown her taking a hammer to her computer and washing her...
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#1049353
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I signed up for Spectrum (formerly TWC) to save money on my tv/internet bill due to a job loss in my family. I moved from DirecTV to Spectrum. The rep assured me $125 a month all in - all the stations you love (we reviewed the ones we watch most frequently), better...
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1.4
#1047961
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Ended sevice with them, A charter employee came picked up all.of the equipment(I have the paper for that with date) I call and ask for final bill after the equipment fees came off never received a final bill instead received a collections letter where tgey turned it...
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Anonymous
Julia

Ugh, sorry to hear that!If you are in the NY area, I think David can be an excellent tool to try out. We built David's software because too often service providers, like chart...

1.0
#1044499
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CONSTANTLY. WHEN TIME WARNER BECAME SPECTRUM THEY DELETED CHANNELS THAT WE ORIGINALLY HAD FROM OUR ORIGINAL PACKAGES, MEANING WE HAD TO ADD ON MORE COSTLY SERVICES TO GET THE CHANNELS WE HAD WHEN IT WAS TIME WARNER. WE ARE CHARGED FOR "100 SPEED" YET NONE OF US...
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rollo2016
rollo2016

"Special rates" for new customers is a common marketing practice in the industry. It is meant to lure new customers with a low price and then hoping they continue with them if...

Anonymous
Anonymous

The AG of New York found Spectrum was ripping customers off when claiming they can provide Internet speeds they know they cannot achieve. I wrote to the AG of NY Office about ...

2.4
I liked
  • Channel selection
I didn't like
  • Rate hike
  • Special rates only for new customers
  • No special rates for long time customers
#1041164
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I made an appt last week for TWC to come out this morning at 10:00 to fix a problem that is on their end. I received 4 texts and phone calls over the weekend confirming they are coming....to the point it was annoying. At 9:30 I got a text saying my tech was in route...
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Anonymous
Anon

TWC (now Spectrum) has not really improved much over the years, but the price sure has gone up. I haven't changed anything significant regarding viewing habits and internet u...

Anonymous
Anonymous

Sorry to hear that! Missing appointments and rescheduling are a real and frustrating inconvenience for anyone... this is why we created a tool that can help you turn your frus...

1.0
#1029234
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