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I had just moved and understood that I needed to have it transferred. I am in the military so money usually is pretty tight for me especially after having to move. Normally my bill is $114.39; however, with the transfer fee being $9.99, it upped my bill to about $125. That was all okay. However, when I looked at my bill it was stated to be at $150.96. Way over what was initially discussed by the woman over the phone from TWC. When I contacted...
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#1008718
took over two months to get the cable ran back to house, then when this was completed they never left a note saying it was done so we could schedule install once we found out it was completed scheduled appointment for installation to house include five boxes, internet and phone, no one ever showed up on scheduled day, called got little response and had to reschedule, already had to have someone there to let them in, now have to do it a second...
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#1007312
Time Warner / Spectrum is the worst. Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had no clue what I was talking about. Then when I called them back they didn't have an address where I could mail the modem and said just send it to the address on the statement, to...
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1.6
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913

Short Review for February 22, 2017

#1012285
1.0
I keep getting spam from abrown1286@twc.com (low cost drugs). TWC said there is nothing they can do.
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Short Review for February 20, 2017

#1011168
1.1
Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
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Time Warner Cable Customer Care Review

#998836
I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
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Time Warner Cable Internet Service Review

#993145
2.4
For the majority of every month my internet speed is so slow, I can't do anything with it. I've complained and they've switched the routers. Complained some more and ended up buying my own router. STILL the issue persists. I'm tired of paying money for something that doesn't work. *** TIME WARNER!!
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Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I called and asked for a refund of 1 payment,( because we are on social security and disability) I was told 5-7 business days, then 3-5 days to expedite it. After 6 business days I...
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A TEC WAS TO BE HERE HOURS OF 9-10AM I DID RECEIVE A CALL HE WAS COMING NEVER A CALL TO TELL ME DIFFERENT I WAITED ALL DAY CALLED THEM 7 TIMES MY HUSBAND IS HEART PATIENT I'V HAD NO PHONE 2 DAYS. WHEN I CALLED TWC. THEY TOLD ME 2HRS HE BE OUT {AGAIN} NO CALL,NO SHOW AGAIN SO I CALLED JUST TO HEAR NOBODY WILL BE OUT AND TO TOP THAT OFF THEY MADE THE NEXT DAY APT FOR ME AND AGAIN THIS HAS HAPPENED SO MANY TIMES TO ME I WAS ALSO ORDERING LG TV...
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1.1
I liked
  • Service at mentor ohio excellent
#1003674
Just got off the phone with Time Warner...soon to be Spectrum. After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered' to switch me), they told me that I needed to pick up my equipment before the plan would go into effect. This is for a summer vacation home and I wasn't able to pick up the...
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1.0
I liked
  • Product
I didn't like
  • Customer service
#1000402
What a hassel. 1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not confirm with tech on his arrival. i said well ah that requirea thw texh to confirm my appt like i was told he was to do. And why are you lecturing me on the tech arrival .. My...
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I have high speed, expensive internet service in the middle of town that works about half the time. I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell me they have the solution. They work it runs, they leave and a day later it doesn't work again. For TWO years! If there was any other service I would pay twice what TCW charges just...
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Anonymous

Same Story I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

I just started this week. Yesterday was my first day out of classroom training and I've got almost a week and 1/2 to go to have it complete. Last night when shadowing an experienced rep, I began knocking on doors and contrary to your situation, my experience was quite different. The staff at the office are extremely helpful even helping me with an issue that came up with my family right after my original start date. Maybe you should take a step...
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4.9
#997957

Contact Time Warner Cable

Headquarters Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
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I went to the office to get a new all home DVR box that would record 6 shows at a time. They gave me a box that would do that. I get home and it only records 2 shows and you cannot watch any other shows while recording. I called and talk to a representative and they said I need to return one of my regular boxes and keep the 2 show DVR and get the 6 show DVR and they were going to charge me $25.00 more on my account for having 2 DVR boxes which...
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2.4
I didn't like
  • Customer service is not very good
#996450