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Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!! The 3 month period of outages I had to...
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Anonymous

Anonymous You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

What a surprise, the "non-contract base rate" of $35/mo for what is now the the slowest internet offered by TWC, now just jumped to $45. Yep that's right, slower speeds, more money. OH, and now that they've been consumed by Speculum Communications, the rape...
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2.1
I liked
  • People who answer the phone are usually polite
#1025704
Reply to reviews
Called to inquire to if internet ONLY was available at the address to where I'll be moving. I explained in the beginning, I was calling for future reference and would not be moving until May. I also explained that I was under contract still with a satellite provider...
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Time Warner Cable Cable Tv Service Review

#1013576
1.7
Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
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Short Review for February 22, 2017, Other

#1012285
1.0
I keep getting spam from abrown1286@twc.com (low cost drugs). TWC said there is nothing they can do.
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Time Warner Cable Account Review

#1011168
1.1
Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
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Time Warner Cable Customer Care Review

#998836
I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
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I tried calling and was on hold for 40mins. So i drove 45 miles to the Bangor Maine the office. To pay my bill which is so *** difficult to read cuz even if u pay them up to date they are still wanting more...a month ahead ***... the man i talked to Jimmy or Jamie or...
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#1020408
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This company is so ***. They recently updated the system and now none of our recorded shows will record as programmed. I have shows recording seasons past even back 5 seasons ago. when we programmed it to only record "new" shows. So our dvr box is full and won't record...
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#1017913
Reply to reviews
poor poor service, for 2 and a half years i have had pixels in my picture, they continue to come out and cannot fix the issur. However they want to charge me for full service each month NO price reduction. This is called stealing any way you look at it ther ejust...
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#1016815
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Why should we pay full price for only half or 50 % of what we are recieving. Outages for TV bad pixel, internet, phone. They come out for service 2 and a half years now they cant fix the problem. But they stil bill me full cost trying to say they are giving me a credit...
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1.0
I didn't like
  • Paying for poor service
#1016812
Reply to reviews
How many of you have been having poor service such as internet,tv pixels,phone by time warner/spectrum? you never get compensated for lack of service or outage or your to upset to report it? Well i think and hope a Lawyer can come up with a class action law suit to...
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Anonymous

Joanne I'd be happy to join a lawsuit!

1.0
I liked
  • Someone came out they said they cant fix the problem
#1016802
Reply to reviews
Recently I have ordered a Transfer of internet from my old apartment to the new apartment. One of the Representative said that new one is activated and its ready to use. As per them, i have connected the internet and I was able to use it for 2 days. All of a sudden in...
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Anonymous

Anonymous Omg! No internet for one whole day!? How will you survive? Please let us know how it all works out for you. Prayers and God bless.

1.0
I didn't like
  • Customer service
#1015479
Reply to reviews

Contact Time Warner Cable

Headquarters Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
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These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they...
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