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1.6 Based on 417 reviews
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  • Customers like
    • Internet speed when it works 11
    • No contract 7
    • Variety of channels 6
  • Customers don't like
    • Lack of problem solving 29
    • No solution to simple task 27
    • Argumentative customer service 23

No refund yet now there saying no one put request for refund but yet been waiting for three weeks of 107.00 timewarner messing with wroung person i will take yall court if i dont get thiz 107 now customer serverce rrp said i will get my refund back going back to customer service center get my money back

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I am not a customer of time warner, but my neighbor is. I told the time warner technician do not but cable in my yard. The technician assured me he would not put it there. Came home the cable was on my side of the fence because it was easier than putting it in neighbors yard. I called time warner and they told me it would be 3 months before they could send someone out to move it. However, the guys to bury the cable came out that week. I... Read more

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I'm in a bad spot now because I have to tolerate these *** offs,cheaters and liars for at least 6 more months.And please believe me, I have tried to get rid of them,but then again, the option where I live is AT&T. They keep going up on their rate and bull**** people that you were on a promotion, and they use this excuse over and over again. An an other thing, is this bull**** about megabytes that they claim its up on the 300 megabytes. Pure... Read more

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I have been a TWC customer for 16 years and lately, I have been receiving promotion ads for TWC every week. Everything included for $89, blah blah blah! So I decided to call and ask for the plan. I have never encountered a more deceitful, company that is designed to scam and *** off customers. I was told the new plan for $89 was only for new subscribers. (I guess when your company routinely receives 1/2 of a star, you have to lure them in... Read more

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Awful. They lie and admitted they lied, overcharged me by $30 for inferior internet service. When confronted they admitted they lied and then would not honor the original price or service and would not refund the over charge.

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88 yo Dad does not have a wirking modem to recieve inbound calls. Twc cancelled the appt to fix the problem because...they could not call to reach hm to confirm appt time due to no wirking phone line. Just pathetic. Was told by 2 leads a tech will be avail to fix the problem. Cable and phone went out the same day it was installed 9/15/16 and still not repaired. Will see what story they come up with tomorrow. Read more

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The worst experience of my life. About to have a heart attack. They have showed up or have been called upon 9 different times in less than 4 weeks. The first tech nailed down the wires over my wall let me repeat that he nailed down all the wires over my wall and I live in Beverly Hills. The worst of the worst can't match these people and this Comapny. I am about to have a heart attack. 4056200511 My number Read more

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This company is GARBAGE!!!! I made a payment arrangement on the IVR system. The system (IVR) stated that i have until the 21st of September to satisfy past due amount. I contacted Time Warner Cable in regards to my internet service kept *** off. When I selected to speak to Techincal Support it sent me to the Financial Service dept. I told the rep that i needed to soeak to technical support bur she went in to tell me that i had a balance due and... Read more

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Called over the phone to make a payment. The customer service Representative charged me twice. 7 days later they still havent reimburse my money but it only took them 1min to take it out my account..

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My service has been flaky for the last three months. The picture has been pixelating, internet service has been breaking up along with the telephone service. Technicians had been to my home three time in three weeks replacing all the cable connectors in the house including a new signal booster and power supply. They finally started checking their network when they could not prove the problems were inside the house. After spending another... Read more

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