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These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they truly are clueless, and sadly, many times there is no solution. If you have options, go anywhere else than to subscribe to this excrement of a company that reminds me of the sludge...
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1.0
#1014173
I admit I was two days late paying my internet bill. They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the bill by two days. So all I needed to do was pay the bill that was two days past due. Come to find out they ran my credit without my permission for a new account told me I had to...
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1.0
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
We had work done on the TWC wiring in our house- at their initiation and at no cost to us. On the next monthly bill we were charged $59.99 for an upgrade which we did not receive and an additional outlet which was not installed. When I called on Jan. 31, 2017 about it, I was told it was an error and would be taken on the bill and not charged to the credit card that we have on file. But the credit card was charged the $59.99. I called immediately...
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h.kitchener

h.kitchener You should never allow TWC or anyone to automatically charge your credit card---or worse, a debit card---for the reason you are complaining. When a company has your card info,...

1.6
I didn't like
  • Three representatives lying to me
#1014025

Time Warner Cable Cable Tv Service Review

#1013576
1.7
Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
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Short Review for February 22, 2017

#1012285
1.0
I keep getting spam from abrown1286@twc.com (low cost drugs). TWC said there is nothing they can do.
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Short Review for February 20, 2017

#1011168
1.1
Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
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Time Warner Cable Customer Care Review

#998836
I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
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Months ago, after spending a long time on the phone and getting transferred several times with Time Warner Cable to ask them to stop sending me sales mailings, I get an average of Two or three a month still. I was assured our name was removed from their data base but I have a stack of at least 15 mailings from them since being told I was removed from their data base. I find them rude and would never subscribe because of this experience. I do not...
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1.0
I didn't like
  • Zero customer service
  • Did not do as promised
#1013683
I had just moved and understood that I needed to have it transferred. I am in the military so money usually is pretty tight for me especially after having to move. Normally my bill is $114.39; however, with the transfer fee being $9.99, it upped my bill to about $125. That was all okay. However, when I looked at my bill it was stated to be at $150.96. Way over what was initially discussed by the woman over the phone from TWC. When I contacted...
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#1008718
took over two months to get the cable ran back to house, then when this was completed they never left a note saying it was done so we could schedule install once we found out it was completed scheduled appointment for installation to house include five boxes, internet and phone, no one ever showed up on scheduled day, called got little response and had to reschedule, already had to have someone there to let them in, now have to do it a second...
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#1007312
Time Warner / Spectrum is the worst. Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had no clue what I was talking about. Then when I called them back they didn't have an address where I could mail the modem and said just send it to the address on the statement, to...
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1.6
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913
Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I called and asked for a refund of 1 payment,( because we are on social security and disability) I was told 5-7 business days, then 3-5 days to expedite it. After 6 business days I...
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A TEC WAS TO BE HERE HOURS OF 9-10AM I DID RECEIVE A CALL HE WAS COMING NEVER A CALL TO TELL ME DIFFERENT I WAITED ALL DAY CALLED THEM 7 TIMES MY HUSBAND IS HEART PATIENT I'V HAD NO PHONE 2 DAYS. WHEN I CALLED TWC. THEY TOLD ME 2HRS HE BE OUT {AGAIN} NO CALL,NO SHOW AGAIN SO I CALLED JUST TO HEAR NOBODY WILL BE OUT AND TO TOP THAT OFF THEY MADE THE NEXT DAY APT FOR ME AND AGAIN THIS HAS HAPPENED SO MANY TIMES TO ME I WAS ALSO ORDERING LG TV...
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1.1
I liked
  • Service at mentor ohio excellent
#1003674

Contact Time Warner Cable

Headquarters Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
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Companies similar to Time Warner Cable

Just got off the phone with Time Warner...soon to be Spectrum. After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered' to switch me), they told me that I needed to pick up my equipment before the plan would go into effect. This is for a summer vacation home and I wasn't able to pick up the...
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1.0
I liked
  • Product
I didn't like
  • Customer service
#1000402