Time Warner Cable

Time Warner/Spectrum: I am sending this letter to you for one reason and I mean one reason. That is that Spectrum needs to understand what this means, (Customer Service) I have been honest speaking to billing to explain why my bill went so high. And all I got from Spectrum is they are sorry and understand what has happen to me, I asked if I can get the cheapest TV service and the slowest internet plus turn in my DVR and save money and use what I save to start paying the bill. but I was told in a chat window with Spectrum my service will be shut down on 11/14/2020 but on 11/10/2020 they turned everything off. And after speaking to someone in billing and telling them it was supposed to be turned off on the 14th all I got from them is well someone told me the wrong thing. Does Spectrum understand why my bill got so high? Not at all, and to add to the problem at hand I was told my account is locked and there is nothing they can do to help. I want to say thank you for causing a serious surgery coming on 11/25/2020 The are operating on my left leg to see if they can fix the blood flow to leg, or on this day if they cant fix it, they are operating on my left and if the blood flow cant be fixed they will amputate it. This happen to me from being born a diabetic and dealing with this disease now for 64 years. Do you realize the stress of trying to recover without having TV or Internet service? But all other bills of mine understood and helped me work on my bills, but not Spectrum. This is the reasons for my bill getting so high that Spectrum did not care at all: On 01/02/2020 I got in mail that my Social Security Check got a cost of living raise. I was supposed to get $1,122.00 each month but when I investigated my checking on 01/02/2020 to see the $1,122 was in my account I was shocked to see only $349. And so, I contacted the Social Security Office immediately and told them what happen. Two days after being told they will investigate it I got a call from them saying they found the error that caused this to happen. And they started to fix the issue. But Spectrum DID NOT understand it when I told them the Social Security office told me this error and take 3-4 months to fix, but during this time the Covid19 hit the area and it ended up taking 8 months to get fixed. What happen with Social Security also affected my food stamps, I was supposed to get $199. A month but I was only getting $9. A month. Does Spectrum realize how hard it is fore me being a diabetes since I was born and now living with this disease for 65 years. I spoke to a tech, in a chat window about can Spectrum put me on the smallest TV plan and the slowest internet service and the money I would save I can use it to pay back Spectrum, well they refused to do this too. I even went as far as contacting my uncle who is the main manager and investigator with the Better Business Bureau. And my uncle suggested I contact Spectrum and explain in detail what happen with my Social Security income. And if they do not care to help to contact him and he would see what he can do. I told this too to Spectrum billing, and they told me so go ahead and contact your uncle, and we would tell him the same thing. I also got in touch with a Senator here in Albany, NY who is a family member. But I do not want to cause any more stress that I am already dealing with, with Spectrum. This apartment complex I live in many tenants told me to put an ad in the newspaper about what Spectrum has done to me knowing why these issues happen. But again, I do not care to be that mean. I do wish Spectrum would understand this. An extremely hurt and upset X customer of Time Warner/Spectrum Account # 62847**** Security Code 9331 Jessica Lyn Tedesco 115 Krumkill Road Apartment 702 Albany NY 12208 Home 518-599-**** Email>;;;;;;;;;;;;;; jeslynted1956@***.com He da a

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had been very busy and every time I called they told me no problem, we will send it. It never came. I had to hold my account because I had left the city because of covid and when I called back they finally told me that my code was wrong. It was a temp number and so I changed it. I also told them that I had temp changed my address and to send the remote there. That was never entered and a shipping ticket said it was going to the address I wasnt at. I called back and since its on hold they could do nothing for me. Spending some of this time researching other companies to use. They suck!

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!

My cable was not working well and so I called and explained the situation, pixelation, hanging image, sometimes what I call the Max Headroom effect, blue screen, etc. A very nice tech came out on January 2, 2019 and changed some of the connectors saying that they were old. "Okay", I said. Then he said there was static on the line and checked my connection in the "green box" that is in the next yard over. "You have static on the line". "Okay, so what does that mean?" "That usually means there is a cut somewhere". So he laid down a new cable, but he is not the one to bury it. He spent just over an hour here. I asked him just before he left, "So when will someone be out to bury the line?" "I don't know", he said. "Sometimes it can be the next day and sometimes it can take a couple weeks, someone will call you to schedule the appointment". "Okay", I said. The next day I am at my computer in the middle of something at 4:30 PM and suddenly my doorbell goes off. I go and ask who it is, but can't really tell what he said even though there was only a thin pane of glass between us. I asked again and again, I couldn't hear him. I saw the shirt he wearing and stepped out although I wasn't very comfortable doing it. He said he was here to bury the cable. "Right now?", I said. "I thought someone was calling?" "Well yeah, I was going to do it right now". As I took him out back to see where it was, I told him I had been up sick all night, which I was and there were heavy objects in the yard that had to be moved in order to put this line down. I explained that because it's also a tiny yard and there's more work to do in the yard and didn't want it damaged again, so it has to go in a particular place. "I said, I am not really up for this right now and I was right in the middle of something when you showed up. Can we reschedule for tomorrow?" "Let me call my boss", he said. I waited and heard him talking to someone to reschedule. I had to go into the house and so he came and rang the bell again. "Are we OK for tomorrow?", I asked. "Ya, we're all set", he replied and I asked his name, shook his hand and gave him my name. I said thank you and I'll see you tomorrow. Friday came and went. No call, no show. Saturday late morning I called the customer service number for Spectrum/Time Warner. Turns out I was never on the schedule for Friday. I was on the schedule for Saturday. "Okay", I said. "You're sure?" "Yes, definitely" came the reply. While the person was very nice, I was treated to a lecture on how "this isn't how we normally do this". Little did I know I would have to endure the same lecture each time I called. I explained the situation the same each time, including to the fellow that showed up on Thursday. There are 3 locked gates I have to open, no I can't leave them open. One belongs to the neighbor and I have a swimming pool and unlocked gates are liability, we have had numerous issues in the neighborhood and the neighbor on the other side is an issue to say the least. I have a tiny yard. I have more work to do in that yard including installing fence, among other things, so it has to go in a certain spot. There is a large flagstone I have to move because I don't want it broken. I have other large objects that need moving and other things to do ahead of someone coming. I also don't want someone in my yard when I'm not here. Since I am here often all you need to do is tell me which day. Right. I called back about 5 PM. "Well, they work until 8 PM so there's still time". Again with the lecture, again with my explaining. Eight O'clock showed up, the guys did not. I actually called back at 5 minutes to 8, knowing full well they weren't showing up. "Well, we're sorry about that and I am going to escalate this for you, dispatch will call you at 9:30 tomorrow morning". "No they won't", I said. "I'm not taking a call at 9:30 on a Sunday morning. I'd rather not have to deal with this at all on Sunday, especially after sitting here for two days, but it looks like I have no choice. I'll take a call at 11 AM. Right. Eleven AM comes and goes, no call. I call again. "Well, we're sorry about that and they are working the ticket". "How long does it take to work a ticket?, I ask. "Well, yours isn't the only one. They will call you." At that point I asked for a supervisor. She was very nice, just like the rest and escalated it for the third time. Again, I got the, "this isn't how we normally do things lecture". Again, I explained. As it turns out, dispatch called while I was on the phone with the supervisor. I got a rather curt voicemail barking orders at me as to what was expected of me and that they would be out between 8AM and 8PM. Can anyone guess what happened? Right. Absolutely nothing. No call, no show for the third day in a row. To say that I am pissed would be an understatement. I made this easy. I was available. I moved things as soon as I knew they were coming so that there wouldn't be any more delays. I'm am not entirely sure who is responsible here and I'm not out to shoot the messenger. I suspect that dispatch needs to get the chip off their shoulder for one thing. Customers are not a one size fits all and there are circumstances that don't fit the norm. Lecturing us about it will not change that. I was more than willing to work with people here. If you promise something, you better keep your promise. If you can't keep that promise then you better call and say so and rework it. That really isn't difficult, but it does take integrity. I assume that Spectrum/Time Warner wants to have their time valued. Well, I want my time valued too. I just lost 72 hours of my time and that doesn't include any addition time spent in dealing with this. That is time I will NEVER get back. For the record, when I heard from dispatch, albeit snarky, I called to leave a message for the supervisor. Needless to say, I'll be doing that again in a minute. Holy cow Spectrum/ Time Warner really horrible!!! I know a couple people in the media. Perhaps they would like to hear about this experience. I'm quite sure many others have probably gone through the same thing.

Customer service offered 2$ off my 200$ bill! Worst customer service I’ve ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they’ve switched from TWC to spectrum they are nothing but a rip off!! Want their payment but offer nothing for the consumer! . . . . When the Manager got interesting phone she offered less! Don’t waist you Time their recording even states their having issue with direst on demand but refuse to refund the consumer sad customer service so sad they’ve lost us forever

Customer service offered 2$ off my 200$ bill! Worst customer service I’ve ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they’ve switched from TWC to spectrum they are nothing but a rip off!! Want their payment but offer nothing for the consumer! . . . .

Digital picture does not always comes in it breaks up every minute. You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service

I pay my Bill with my debit card some how some one got my info I think from eBay so when it was time to pay my time Warner bill I was told I can not use my debit card any more I have cancer I just can,t run out the Door to get the money to pay my bill so im going Back to Dish I did not have this BS to put of with.

T/W Spectrum just increased my regular bill & service keeps going in and out. This is daily. They say NO contracts yet automatically after 1 year they increase prices saying original service contract ended. Really???

I believe time warner (spectrum) is trying to force people to use their online payment service to steal money. I use the USPS to mail my bills to them and they told me my payments never arrive. Horse shit---in 45 years of mailing mail for bills I've never had one bill NOT show up...the only plausible reason this would happen is so they can charge and inflict a late fee...I have contacted the post master general...and I will proceed to investigate why a simple one stamp letter is not getting to it's destination when every other mail I send out is not having this problem. Something stinks here..and I think it's called spectrum cable...I hope somebody in authority wakes up and checks this out...I spell a rat and so do many others. I won't be forced to allow companies to deduct my money from my accounts...I have a flawless bill paying record..and I'll drop spectrum long before I succumb to their sneaky tactics.

Congratulations Time Warner / Spectrum YOU KEEP RAISING YOUR PRICES WE ARE GOING TO DISH NETWORK !!!!!!!!!!!

a technician came out. gave me some line about my problem could be the temperature. I told him the time warner person on the phone said my problem sounded like a modem issue. he then swapped out my modem. after installing my modem, he couldn't get it to work with my router. now instead of just poor streaming quality, I had NOTHING.....no streaming and no internet. after spending TWO HOURS fumbling around, he pretty much said he didn't know what to do. while he continued doing nothing, I contacted linksys customer service (something foreign to time warner/spectrum). the linksys technical support help me to get the router working. in the meantime, the time warner guy left without saying a word. for all he knew, I still had no service. I called time warner to complain.....they could care less. i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it......they suck!!! all they care about in if your payment is on time. it just blows my mind the service tech left without knowing if I had service or worse than that caring. I've had bad service before, but this is a whole new level of bad. spectrum sets the bar for bad service to a new low. the bad thing is, they don't care. complaining here is a far as my bad experience will go.

So I checked my bank account money was taken out when I’m not in auto payments . So I called they had the nerve to tell me that someone must’ve had my card and made a payment at the store when one I had my card and was working all day , and or that my bank must’ve did a auto payment for them which I called my bank and they do not do that. So basically someone at TWC has the right to just steal money out of my account whenever they feel like it!

Made my payment with a check but the person who took payment entered in wrong by 100.00 so now they are trying to say I owe another 100.00 on top of their outrages prices already, I have had two ticket number's now and they still have not cleared this issue yet still have me as owing 100.00 Some one stole my money and now they cant find it . this is the worst company to have for service worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company worst company

Mom passed 2 months ago. I am told I can only cancel her service if I come in to store with death certificate. I am 4 hours away from closest store.