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Time Warner / Spectrum is the worst. Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had...
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1.6
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913
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Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
#1005315
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A TEC WAS TO BE HERE HOURS OF 9-10AM I DID RECEIVE A CALL HE WAS COMING NEVER A CALL TO TELL ME DIFFERENT I WAITED ALL DAY CALLED THEM 7 TIMES MY HUSBAND IS HEART PATIENT I'V HAD NO PHONE 2 DAYS. WHEN I CALLED TWC. THEY TOLD ME 2HRS HE BE OUT {AGAIN} NO CALL,NO SHOW...
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1.1
I liked
  • Service at mentor ohio excellent
#1003674
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Time Warner Cable Customer Care Review

Time Warner Cable
#1031364
1.4
Details
Waiting in a long line to give back Twc their equipment after canceling service. Is there no end to their ingenuity of how to provide bad customer service? Even leaving them is unpleasant.
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Time Warner Cable Bundle Review

Time Warner Cable
#1030094
1.0
Details
I signed up as a new customer for the bundled package on 4-3-17 early morning was told i would be connected by 7 pm that day, this is 4-5-17 and still waiting. After 6 phone calls and another trip to the local office in Zanesville where i signed up and got my equipment all i have got is a run around and empty promises. This new Spectrum is a joke!!!!
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Time Warner Cable Internet Service Review

Time Warner Cable
#1027664
1.0
Details
I've had Time Warner for years but my bill was $160 for cable and internet. I went to the local store and they reduce my bill by $60! Then after a year it went back up to $130. All the up and down with pricing and no changes in services. I'm tired of the price game. Canceling services.
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Time Warner Cable Cable Tv Service Review

Time Warner Cable
#1013576
1.7
Details
Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
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Advertised vs Delivered
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Just got off the phone with Time Warner...soon to be Spectrum. After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
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1.0
I liked
  • Product
I didn't like
  • Customer service
#1000402
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What a hassel. 1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not...
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#1000094
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I have high speed, expensive internet service in the middle of town that works about half the time. I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell...
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Anonymous
Same Story

I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

#1000017
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I just started this week. Yesterday was my first day out of classroom training and I've got almost a week and 1/2 to go to have it complete. Last night when shadowing an experienced rep, I began knocking on doors and contrary to your situation, my experience was quite...
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4.9
#997957
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I went to the office to get a new all home DVR box that would record 6 shows at a time. They gave me a box that would do that. I get home and it only records 2 shows and you cannot watch any other shows while recording. I called and talk to a representative and they...
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2.4
I didn't like
  • Customer service is not very good
#996450
Reply to reviews
I've been charged for upgrades for about 3 years that I've never asked for, only went from preferred cable to standard and never upgraded my internet but have been charged for it ever since. I've paid by phone in July and it wasn't taken out of my account. I was...
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1.1
I liked
  • Customer service
I didn't like
  • Billing customer service upgrades
#996192
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Time Warner Cable - Business Spectrum Worthless
Since obtaining business service internet over the past 45 days, our connection drops daily and several times during the day. I have called customer support twice to no avail. The last tech I spoke to said this is a constant problem for accounts in my area. Not to my...
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#995436
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