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I've been charged for upgrades for about 3 years that I've never asked for, only went from preferred cable to standard and never upgraded my internet but have been charged for it ever since. I've paid by phone in July and it wasn't taken out of my account. I was...
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1.1
I liked
  • Customer service
I didn't like
  • Billing customer service upgrades
#996192
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Time Warner Cable - Business Spectrum Worthless
Since obtaining business service internet over the past 45 days, our connection drops daily and several times during the day. I have called customer support twice to no avail. The last tech I spoke to said this is a constant problem for accounts in my area. Not to my...
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#995436
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Got the new Spectrum lineup offers today. These are options that are separate from the ongoing Time Warner lineup that are still available. Turns out 2 of the channels I like watching, 1 that was standard on every package except the starter package, are now only...
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Anonymous
Anonymous

Check out the Amazon Fire Stick or Fire TV box. A ton of options to watch, some pay for service is available, but at a MUCH lower cost than TWC/Spectrum. We recently went wi...

#994676
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Time Warner Cable Customer Care Review

Time Warner Cable
#998836
I has a terrible experience I set up bank draft twice and they cot my Internet off...I called to find out whats happening and got a rude and unprofessional employee by the name of Stephon...He was rude and condescending...I am cancelling my service...And find a Company thst is more customer frirndly..
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Time Warner Cable Internet Service Review

Time Warner Cable
#993145
2.4
For the majority of every month my internet speed is so slow, I can't do anything with it. I've complained and they've switched the routers. Complained some more and ended up buying my own router. STILL the issue persists. I'm tired of paying money for something that doesn't work. *** TIME WARNER!!
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Time Warner Cable Internet Service Review

Time Warner Cable
#990666
1.1
Internet continuously goes out. I have contacted TwC 4 times since Christmas. A technician came at the second device call & laid a new temporary cable. When I called today, the rep put me on hold & never came back to the phone. I was inquiring about internet going out yet again & when someone would be out to lay the new permanent line.
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Time Warner Cable Tv Guide Review

Time Warner Cable
#987353
It states UK game on but it not. Not happy!
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Time Warner Cable - Unethical Harrassment
I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so it could be disconnected. They deleted my account info. The account had been on automatic payment and they...
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1.9
I liked
  • When it worked
I didn't like
  • Unprofessional
  • Unethical
#989152
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Time Warner Cable Cable Tv Service Review
I have never paid $70 a month for THE worst cable ever!!! I am constantly getting interruptions in my service and now they say they will be cutting 13 channels and I will still pay the same price. I will definetly cut this cable and let otbers know how horrible of a...
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1.0
#987968
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We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month. All good so far. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere...
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1.0
I didn't like
  • Stole money from our account
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I began service with TWC in Feb of 2016. I was very happy with the service and customer care. Then came Spectrum. Since the acquisition, merger, or whatever they're doing... Service levels and customer care have TANKED. I have had intermittent issues with TWC service,...
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Anonymous
Anonymous

I live in NYC and have the same problem with the Internet becoming so slow it gets a D and F rating for the US and World on Speedtest.net! I am in Manhatttan New York and it g...

1.4
I didn't like
  • Spectrum completely ruining my isp
#987057
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They charged my debit card for a year even though I don't have an account with them. I've been to the store twice and on the phone numerous times for hours. They basically don't care and do noting to resolve the issue. Even though I've given them all my bank statements...
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Anonymous
Anonymous

Go to your bank and tell them you want the debit agreement with the cable company haunted.

1.0
#987003
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In 1/1/17 Channel 991 COZI was changed to "Escape" which is nothing more than another "Police story" with some government channels thrown in 24/7 without any notice even TWC didn't know it. Channel 991 COZI had some good old TV shows that had story lines to them like...
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#986757
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i recently came back to TWC because i heard so much about their NEW super fast Ultimate 300 upgraded internet. Now if i gave them partial payments instead of paying my whole bill,eventually i would be cut off from service. So why is it okay for them to give me partial...
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Anonymous
Anonymous

Same issue except I can't afford anything over 15 mbs. It gets so useless I don't even understand why I'm paying for something that I can't even use.

2.8
#984301
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