Anonymous

The absolute WORST

THE ABSOLUTE WORST. I had an appointment window from 6-7 today. A technician calls me at 5 to say she is almost at my door. So I leave immediately from work to meet the technician (I live just a couple minutes from my work place) and I wait in my apartment. At 6, when she hasn't shown up, I call the number the technician called me from. at 630 I call again and yet again, no answer. An hr and 4 different completely incompetent and unhelpful "customer service" people later, I finally am told that I missed the technician. ARE YOU *** KIDDING ME?!?! Almost 3 hr after the original technician called me I finally am told that I missed her? No one thought to leave a note? Send a message? Call again? They don't even deserve the one star... This is by far the absolute worst company I have ever had the misfortune to deal with. From having to argue to keep my bill the same over and over again for the last 5 years to crap service and poor connection, I cannot wait to be finally rid of this thorn in my side. With the worst customer service in town and being the worst service providers in town, I don't see you guys hanging in much longer. The day this company dies will be a glorious one.
View full review
Reason of review:
Poor customer service

Preferred solution: Fire your technician

Anonymous

Lair lair pants on fire

When I switch to this cable company I was told that they would buy out my contract well that never happened! STILL WAITING ON THAT MONEY!!!!! Was told by several different customer service people that oh they did not receive your buyout package oh itโ€™s in PROCESS. Wow itโ€™s been a YEAR and itโ€™s STILL IN PROCESS!!!! WILL I EVER SEE THAT BUYOUT MONEY PROBABLY NOT!!!
View full review
Reason of review:
Not as described/ advertised
Anonymous

Spectrum Cable Sucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company sucks. You pay way to much for this service. No customer service at all. Cable out all the time.I am done with this company. Direct tv here I come.To people getting ready to get cable,do yourself a favor and do NOT use this so called company called SPECTRUM. If you do you will have nothing but PROBLEMS.
View full review
Reason of review:
Bad quality
Anonymous

Time Warner Survey Scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Time Warner asked me to take a survey on line in exchange for a "reward" given at the end. The freebies they "give" are complete scams. They entice you to choose a "free" reward in order to get your credit card. The small print says that they will charge you exorbitant sums every month for their incredible product. Of course, no one reads this fine print. The company then sends you a product "for free" one time. Thereafter, you are charged large sums every month for a product you probably don't want. By the time you realize that your bank account is being drained you've been charged royally. It's amazing that supposedly respectable companies like Time Warner promote these scams. Time Warner is complicit with misleading (and I would say even defrauding) consumers.
View full review
Reason of review:
No contact info to contact by email, survey scams perpetrated on customers

Preferred solution: Let the company propose a solution

Anonymous

Spectrum

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After three years as a client - And 15 service calls - 32 calls to customer service and tech support, two new lines dug and ran in our yard - 5 different modems, And a bill of $100 a month We are saying goodbye - Moving to Cincinnati bell for $45 With hopefully better service
View full review
Reason of review:
Problems with payment
Anonymous

Service sucks!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Still no resolution with Spectrum
View full review
Reason of review:
Poor customer service
Anonymous

Unbelievable

In late August I signed up for tv with dvr's, phone and internet. After installation the technician informed me he did not have the dvr's. I called their useless customer service and rescheduled for the dvr's. The next tech came out and said he couldn't install them because they don't put dvr's in business although it's on my original paperwork. After a 3hr and 10 min phone call (talked to 26 different people) I decided I was done with this company. Called them again and told them to come and get their equipment and I switched back to my original carrier. Currently I have logged over 11 hours of phone call. When they came and got their equipment, one piece was missing. Later figured out it was never installed. They have promised to call me back numerous times. Never happened. They are billing me for several months service, that I didn't use and the one missing piece of equipment. I have been turned over to at least one collection agency. Getting calls from them nonstop. I REFUSE TO PAY FOR SOMETHING I NEVER RECEIVED RUSS 816-587-****
View full review
Loss:
$500
Pros:
  • Product
Reason of review:
Poor customer service

Preferred solution: stop billing for something you couldn't deliver

Anonymous

Terrible customer service

The worst customer service EVER. I have been trying to get an additional cable box. I ordered on line and after waiting 10 days for delivery I decided to call them. After an hour on the phone beingredirected many times, I got no answer. So I called again the next day and was told it was cancelled because they did not direct the work order. I asked them to deliver anothrr and was redirected on the phone many times, each time relaying the same story. After another hour of mayhem, I gave up. I pay $200 a month for this *** service. This lousy company needs competition. It is dreadful
View full review
Anonymous
map-marker Hornell, New York

No basic cable for low income people!

I called to see if I could get my disabled brother basic tv or a start up deal he makes $545 a month and the least amount for tv they would offer was $68.85 plus tax can you believe this company ! So sick of monopolies.
View full review
Reason of review:
Pricing issue
Anonymous
map-marker Arlington, Texas

Rip off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Started out paying 44 now paying over 80 for something that cuts out is not right.
View full review
Reason of review:
Pricing issue
Teasia Xdt

Better Deal - I think not!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I signed up for Spectrum (formerly TWC) to save money on my tv/internet bill due to a job loss in my family. I moved from DirecTV to Spectrum. The rep assured me $125 a month all in - all the stations you love (we reviewed the ones we watch most frequently), better faster internet and VOIP phone - you must have the VOIP to get the package. Here it is Mother's Day - and I am not getting all the goodies I like - Travel, Spike, etc...so I look at how to boost my stations. I log in and see my first bill = $225!! What? that is not the $125 promised AND I'm not getting the channels I love. Well, I guess there is a $50 service call fee. Not that I was made aware of that. Which in turn added more taxes and fees. The other $30 was proration for changing mid-cycle. Plus if you are in Digi Tier 2 that does not include Digi Tier 1 - that is another 20 bones per month - so how does Tier 2 not come with Tier 1??? Something sounds wrong here. So I call customer service - Person 1 - can't waive that service fee - even if you have been our customer with internet service for over 8 years. So I say - I'll go back to DirecTV - um, now I have transfer you to Solutions since you said you would change providers. OK - off to solutions. Solutions is not a solution - did you know that NO ONE in the company can refund the $50 service fee - NOT A SINGLE PERSON. And the girl was chawing on her lunch while helping me - seriously?!? Off to her manager - which was the worst experience in customer service I have had - and this one is topping my many calls to TWC. None of the traditional - what can I do to help (you are Solutions after all), it was: you want this, X dollars more. Oh and hey, if you want to argue all night - Rashawn will be more than happy to stay on the "line and argue as long as you want to" but you still can't get resolution to a $50 dollar fee EVEN if you would have wanted to take on the extra $20 to get the shows you want. There is NO ONE who can refund that fee. Yes - he did say he would argue back with me as long as I wanted to stay on the line and that not a soul could help me with the fee. Now, keep in mind I've not even had this new wonderful service for a whole month yet. Installation was on April 23rd, this is May 14th. I say that's not much of a Solution is it Solution department and his response is well, I'm trying to help you here in retention - I thought this was Solutions? Where am I calling and who is the next up the chain to talk to me? The answer - I can put in a ticket and a two day turn around is next in line for you customer if anyone calls you back. I say - I guess my solution is to go back to DirecTV since your retention department just lost a brand new customer. I'd cancel my net service too if they weren't a monopoly in my area. Hate them? To say the least. If you can get service anywhere else I would. What did I do - I called DirecTV they are reactivating my account with a free month a discount and other bonuses. I'll be bringing in my TWC boxes on Thursday the 18th since they don't come pick them up - oh ya, that is the customers responsibility too.
View full review
Loss:
$100
Cons:
  • Bad customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Kamori Lxi
map-marker Columbia, South Carolina

Technician over 2 hours late!

So my service with TWC is now Spectrum in my area, but let me tell you my story anyways. I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was only getting approximately 25 MBPS. So, I reset my modem to see if that helped. Well that caused issues due to the stupidity of customer service not transferring my services properly. So, they finally fixed that, and I was still experiencing a huge fluctuation in my speeds. One minute it would be in the 80's, the next it would drop to 25 again. At one point the speed test captured it at less than 1 MBPS. Needless to say, this is a problem. This was on Sunday. So, they scheduled a technician to arrive at my apartment on Tuesday morning, with an arrival time of between 8-9 am. I took the time off work to wait for the tech to arrive. At 8:01 am, I received the automated text that the tech was on his way. Awesome, right? Shortly after 9 am, I found myself on the phone with customer service asking where my technician was. The tech had not updated the order with any notes, so who knows? The customer service rep opened a ticket, verified my phone number, and said I would be receiving a call within the hour. Great, another hour to *** work! So, I waited until 10:30. No tech, no phone call, no anything! So here I am calling customer service AGAIN. This time, there were apparently notes on the order. One saying that they knocked on my door and there was no answer. Well, I can tell you I've been sitting very close to the door since 8. Nobody has knocked on it. Next, they said they left a tag on the door for a cancelled appointment? Nope, no tag on my door. Now another ticket has been opened. Dispatch is supposed to call me. It is currently 11:01 am as I am sitting here writing this and still no phone call, no technician, and I officially have 3 hours of work that I will be making up on my Saturday. Also, let me clarify that my apartment number is very clearly marked. It is B20. The letter represents the building. Even the little plaque outside my front door says B20. You won't go to another building and just see "20" written by the door. There will be a letter. There is no way to mistake one apartment for another, unless you're completely illiterate, and I would hope that somebody coming to mess with my wires and and stuff is not illiterate. Otherwise, I'm in more trouble than I already am. So now, I will continue waiting. And when I don't hear anything by noon, I will be looking into another service, because this is absolutely ridiculous! So now it is 11:31. I decided to look at my email. I received an email at 11:06 that they RESCHEDULED my appointment and the arrival time is between 12-4 pm!!!!!!!! Are you joking???? They were supposed to CALL ME! I'm absolutely done. I don't recommend them to ANYONE!
View full review
Loss:
$80
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Mentor, Ohio

TWC hates their customers.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I truly believe Time Warner Cable's mission statement is to upset their customers. This is been easily the worst company I've ever dealt with.
View full review
Reason of review:
Poor customer service
Anonymous

The worst experience I've ever had with any internet company, TWC / Specturm is bad, i'm going back to Frontier.

The pictures get interrupted many times while watching a show. So annoying. And I pay $70 monthly for, only Internet. Ridiculous. The worst experience I've ever had with any internet company, TWC / Spectrum is bad, I'm going back to Frontier.{{REDACTED}}
View full review
Reason of review:
Bad quality
Anonymous
map-marker San Antonio, Texas

Terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and they told me I needed to return it so I wasn't charged for equipment that I didn't order. Makes no sense. So I go to time warner and wait in line for over an hour just so I can turn in equipment that they sent me "by accident." The sales person at the store told me if I didn't turn it in have have someone sign for it I was going to be charged. Why do I have to go out of my way and waste my time if they messed up. They should help me out for their mistake.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Machele Imf

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone.

They have an office in my area with the same nonsense. Their problem is a lack of personnel to handle the number of people waiting.