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Spectrum

2.0
Details
After three years as a client - And 15 service calls - 32 calls to customer service and tech support, two new lines dug and ran in our yard - 5 different modems, And a bill of $100 a month We are saying goodbye - Moving to Cincinnati bell for $45 With hopefully better service
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ID
#1144897 Review #1144897 is a subjective opinion of poster.
Service
Time Warner Cable Technical Support
Reason of review
Problems with payment

Spectrum is horrible

2.3
Details
Everything was good the first couple of months. I mean LITERALLY 3 MONTHS IN. and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it would corrected. Never was corrected. Following month my bill was higher and I spoke with a different representative. They mentioned the same thing. Basically saying that the late fee from the previous month got tacked on to the current month. Also said there was a returned payment fee. Which I haven’t changed cards and I haven’t recieved any notification of anything. So I decided to cancel because of the level of dissatisfaction. Not to mention my WiFi kept going out and I kept having to reset my box. Then when I just wanted to cancel, I couldn’t initially because I couldn’t remember my pin. After several of tries we got it, then on top of that in order for her to take my payment so I could cancel was an additional $5. Kind associates on the phone , but terrible communication and services!!!!
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ID
#1143451 Review #1143451 is a subjective opinion of poster.
Service
Time Warner Cable Internet Service
Reason of review
Problems with payment

No basic cable for low income people!

I called to see if I could get my disabled brother basic tv or a start up deal he makes $545 a month and the least amount for tv they would offer was $68.85 plus tax can you believe this company ! So sick of monopolies.
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ID
#1135730 Review #1135730 is a subjective opinion of poster.
Location
Hornell, New York
Service
Time Warner Cable Tv Package
Reason of review
Pricing issue

Unbelievable

In late August I signed up for tv with dvr's, phone and internet. After installation the technician informed me he did not have the dvr's. I called their useless customer service and rescheduled for the dvr's. The next tech came out and said he couldn't install them because they don't put dvr's in business although it's on my original paperwork. After a 3hr and 10 min phone call (talked to 26 different people) I decided I was done with this company. Called them again and told them to come and get their equipment and I switched back to my original carrier. Currently I have logged over 11 hours of phone call. When they came and got their equipment, one piece was missing. Later figured out it was never installed. They have promised to call me back numerous times. Never happened. They are billing me for several months service, that I didn't use and the one missing piece of equipment. I have been turned over to at least one collection agency. Getting calls from them nonstop. I REFUSE TO PAY FOR SOMETHING I NEVER RECEIVED RUSS 816-587-4747
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ID
#1133091 Review #1133091 is a subjective opinion of poster.
Service
Time Warner Cable Tv Service Installation
Pros
  • Product
Reason of review
Poor customer service
Loss
$500
Preferred solution
stop billing for something you couldn't deliver

Time Warner Survey Scam

1.0
Details
Time Warner asked me to take a survey on line in exchange for a "reward" given at the end. The freebies they "give" are complete scams. They entice you to choose a "free" reward in order to get your credit card. The small print says that they will charge you exorbitant sums every month for their incredible product. Of course, no one reads this fine print. The company then sends you a product "for free" one time. Thereafter, you are charged large sums every month for a product you probably don't want. By the time you realize that your bank account is being drained you've been charged royally. It's amazing that supposedly respectable companies like Time Warner promote these scams. Time Warner is complicit with misleading (and I would say even defrauding) consumers.
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ID
#1129539 Review #1129539 is a subjective opinion of poster.
Service
Time Warner Cable Deal
Reason of review
No contact info to contact by email, survey scams perpetrated on customers
Preferred solution
Let the company propose a solution

Time Warner (Spectrum) Tried to rip me off over billing issue!

1.6
Details
I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum. I paid my Spectrum bill with my with my Business AMEX, I have confirmation numbers from Spectrum as well as confirmation texts and emails from AMEX which I was more than happy to show! I came into my office this morning and no internet, but my modem shows connection. Called office they said there's a billing issue and I owed 270.00 (176.89 past due two months). I explained they charged my AMEX, but didn't argue figuring i would sort out what went wrong later and paid with my credit card. Rep then tells me they will reconnect for 199.00 PER MONTH!!! Asked to speak with a supervisor and ended up with someone from residential who said my promotional rate was no longer valid!! After inquiring how they can charge me more than double what I was paying, and almost quadruple than their competitors, she could not give me an answer other than stating I needed to talk to someone from business and none of them where available. I told them to have them call me with an answer or come get their equipment (they installed their hotspot on my ceiling). I then called Hawaiian Telecom. Hawaiian Tel charges $39 for 11mb service. Free install from Hawaiian Tel as well as no contract! Spectrum charged me 99.00 to install my service and 89.00 a month for 60MBS. Yes, because of old copper wiring, the speed is slower than Spectrum, but, I'm using it for just business for myself and a few employees, not gaming. UPDATE: Apparently there is only one business manager on the island who can call me back, and I was told by Bert, since I was disco'd (how professional), I can only be charged the standard rate of 199.00. Also, I can be upgraded to 100MBS from 60MBS for the same rate. I told Bert to come and pick up their equipment. SAD... If you just need basic DSL internet go with Hawaiian Tel to show Spectrum they are not the only game in town! I think I'll invest the $700.00 a year I'm saving on my own business, and not line the greedy pockets of Spectrum! One more thing, I'm not perfect, I've paid my home cable bill late when business was slow, and didn't complain if I was hit with a $9 or $19 late fee (I can't remember). But double?
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ID
#1128488 Review #1128488 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Time Warner Cable Internet Service
Pros
  • Internet service was fine
Cons
  • Lack of solutions suggestions
  • Feeling like bait and switched over a mutual billing problem
  • Customer service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Terrible customer service

The worst customer service EVER. I have been trying to get an additional cable box. I ordered on line and after waiting 10 days for delivery I decided to call them. After an hour on the phone beingredirected many times, I got no answer. So I called again the next day and was told it was cancelled because they did not direct the work order. I asked them to deliver anothrr and was redirected on the phone many times, each time relaying the same story. After another hour of mayhem, I gave up. I pay $200 a month for this *** service. This lousy company needs competition. It is dreadful
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ID
#1122763 Review #1122763 is a subjective opinion of poster.

Rip off

1.0
Details
Started out paying 44 now paying over 80 for something that cuts out is not right.
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ID
#1119532 Review #1119532 is a subjective opinion of poster.
Location
Arlington, Texas
Reason of review
Pricing issue

The worst experience I've ever had with any internet company, TWC / Specturm is bad, i'm going back to Frontier.

The pictures get interrupted many times while watching a show. So annoying. And I pay $70 monthly for, only Internet. Ridiculous. The worst experience I've ever had with any internet company, TWC / Spectrum is bad, I'm going back to Frontier.{{REDACTED}}
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ID
#1109674 Review #1109674 is a subjective opinion of poster.
Service
Time Warner Cable Internet Service
Reason of review
Bad quality

Zero help when you call

1.0
Details
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening or who I could speak to. Just said if I opted for their survey I could voice my complaint there. I told the girl that it was fine I'd contact the FTC instead.
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ID
#1108204 Review #1108204 is a subjective opinion of poster.
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service

Too Expensive!

They are to high! 60$ for internet, if u bundle! They said my price would not change for a yr. Or two. Two months later It went up $5.00, *** I am switching !!!!!!!!!!
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ID
#1103577 Review #1103577 is a subjective opinion of poster.
Location
Florence, Kentucky
Service
Time Warner Cable Internet Service
Reason of review
Pricing issue

TWC hates their customers.

2.3
Details
I truly believe Time Warner Cable's mission statement is to upset their customers. This is been easily the worst company I've ever dealt with.
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ID
#1098447 Review #1098447 is a subjective opinion of poster.
Location
Mentor, Ohio
Reason of review
Poor customer service

I hate this place

1.2
Details
I have talked to their customer Solutions Department and they should resolve the issues and they are the worse they lie and give you wrong information
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ID
#1087770 Review #1087770 is a subjective opinion of poster.
Reason of review
Poor customer service

Terrible

1.0
Details
Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and they told me I needed to return it so I wasn't charged for equipment that I didn't order. Makes no sense. So I go to time warner and wait in line for over an hour just so I can turn in equipment that they sent me "by accident." The sales person at the store told me if I didn't turn it in have have someone sign for it I was going to be charged. Why do I have to go out of my way and waste my time if they messed up. They should help me out for their mistake.
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1 comment
Machele
#1359052

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone.

They have an office in my area with the same nonsense. Their problem is a lack of personnel to handle the number of people waiting.

ID
#1086002 Review #1086002 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Time Warner Cable Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Absolutely horrible!!!

They are terrible!!! They are constantly adding new charges and increases on my monthly bill. When i recently moved i called 2xs prior to moving when i was finally in the new house it took days before the services got started bc someone messed up something in the computer so then i had to have an appt. For someone to come out and fix things. They told me there would be no transfer fees but when i recieved the bill today there is multiple charges. I have been a customer for almost 5yrs and im fed up!!!! They DO NOT care about their customers
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ID
#1084766 Review #1084766 is a subjective opinion of poster.
Service
Time Warner Cable Internet Service
Reason of review
Pricing issue