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Everything was good the first couple of months. I mean LITERALLY 3 MONTHS IN. and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it...
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2.3
#1143451
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Time Warner Cable - No basic cable for low income people!

I called to see if I could get my disabled brother basic tv or a start up deal he makes $545 a month and the least amount for tv they would offer was $68.85 plus tax can you believe this company ! So sick of monopolies.
Hornell,New York
#1135730
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In late August I signed up for tv with dvr's, phone and internet. After installation the technician informed me he did not have the dvr's. I called their useless customer service and rescheduled for the dvr's. The next tech came out and said he couldn't install them...
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I liked
  • Product
#1133091
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Time Warner asked me to take a survey on line in exchange for a "reward" given at the end. The freebies they "give" are complete scams. They entice you to choose a "free" reward in order to get your credit card. The small print says that they will charge you exorbitant...
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1.0
#1129539
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I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum. I paid my Spectrum bill with my with my Business AMEX, I have confirmation...
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1.6
I liked
  • Internet service was fine
I didn't like
  • Cavalier attitude
  • Lack of solutions suggestions
  • Feeling like bait and switched over a mutual billing problem
#1128488
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The worst customer service EVER. I have been trying to get an additional cable box. I ordered on line and after waiting 10 days for delivery I decided to call them. After an hour on the phone beingredirected many times, I got no answer. So I called again the next day...
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#1122763
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Time Warner Cable - Rip off

Started out paying 44 now paying over 80 for something that cuts out is not right.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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#1119532
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Time Warner Cable - The worst experience I've ever had with any internet company, TWC / Specturm is bad, i'm going back to Frontier.

The pictures get interrupted many times while watching a show. So annoying. And I pay $70 monthly for, only Internet. Ridiculous. The worst experience I've ever had with any internet company, TWC / Spectrum is bad, I'm going back to Frontier.{{REDACTED}}
#1109674
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Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening...
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1.0
#1108204
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Time Warner Cable - Too Expensive!

They are to high! 60$ for internet, if u bundle! They said my price would not change for a yr. Or two. Two months later It went up $5.00, *** I am switching !!!!!!!!!!
#1103577
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