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I admit I was two days late paying my internet bill. They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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1.0
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
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Called about our 90 year old grand mothers digital adapter in her bedroom. Was told since spectrum took over they dont support the adapter, she will have to get another box. The customer service representative told me once we opted to switch to spectrum that is when...
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1.2
#1014134
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We had work done on the TWC wiring in our house- at their initiation and at no cost to us. On the next monthly bill we were charged $59.99 for an upgrade which we did not receive and an additional outlet which was not installed. When I called on Jan. 31, 2017 about it,...
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h.kitchener
h.kitchener

You should never allow TWC or anyone to automatically charge your credit card---or worse, a debit card---for the reason you are complaining. When a company has your card info,...

1.6
I didn't like
  • Three representatives lying to me
#1014025
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Time Warner Cable Customer Care Review

Time Warner Cable
#1034331
1.0
Details
They are the worst company ever. Will not help customers just keep adding prices. Run away from them as fast as you can. I'm taking my business elsewhere
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Time Warner Cable Internet Installation Review

Time Warner Cable
#1032027
1.0
Details
They only have 1job to install cable & internet. How can they not get it right. I think they should credit you every day its not working. Give you a free month for not installing correctly the first time and making sure everything works before installer leaves.
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Customer service

Short Review on April 08, 2017

Time Warner Cable
#1031614
1.0
Details
Spectrum is a JOKE, another company takes channels away and wants you to pay more for all the channels you had currently!!!!! ***!
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Time Warner Cable Customer Care Review

Time Warner Cable
#1031364
1.4
Details
Waiting in a long line to give back Twc their equipment after canceling service. Is there no end to their ingenuity of how to provide bad customer service? Even leaving them is unpleasant.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
Months ago, after spending a long time on the phone and getting transferred several times with Time Warner Cable to ask them to stop sending me sales mailings, I get an average of Two or three a month still. I was assured our name was removed from their data base but I...
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Anonymous
Anonymous

iTS MAIL, THROW IT AWAY IF YOU DON'T WONT IT.

1.0
I didn't like
  • Zero customer service
  • Did not do as promised
#1013683
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I had just moved and understood that I needed to have it transferred. I am in the military so money usually is pretty tight for me especially after having to move. Normally my bill is $114.39; however, with the transfer fee being $9.99, it upped my bill to about $125....
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#1008718
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took over two months to get the cable ran back to house, then when this was completed they never left a note saying it was done so we could schedule install once we found out it was completed scheduled appointment for installation to house include five boxes, internet...
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#1007312
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Time Warner / Spectrum is the worst. Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had...
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1.6
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913
Reply to reviews
Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
#1005315
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A TEC WAS TO BE HERE HOURS OF 9-10AM I DID RECEIVE A CALL HE WAS COMING NEVER A CALL TO TELL ME DIFFERENT I WAITED ALL DAY CALLED THEM 7 TIMES MY HUSBAND IS HEART PATIENT I'V HAD NO PHONE 2 DAYS. WHEN I CALLED TWC. THEY TOLD ME 2HRS HE BE OUT {AGAIN} NO CALL,NO SHOW...
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1.1
I liked
  • Service at mentor ohio excellent
#1003674
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Just got off the phone with Time Warner...soon to be Spectrum. After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
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1.0
I liked
  • Product
I didn't like
  • Customer service
#1000402
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