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Time Warner Cable - Review in Telecommunications category
Time Warner Cable - Review in Telecommunications category
Let's see where do I start? I called Time Warner cable to come install cable at my house on Monday. I have had the internet though them for 4 years with little problems. The guy came to install the cable and during installation the breaker kept tripping for the...
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1.0
#957063
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Worst place ever. Made me pay almost $700 at the begining of the year just to get service and my service finally gets cut off because i fell behind on my bills. Paid $306.52 to get my service back and an hour and a half before my reinstallation time they call me and...
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Anonymous

Anonymous You are a lousy customer who doesn't pay his bills and you knew your wife owed money so got service in your name only to screw your own account up as well. Don't expect to be ...

Time Warner did NOT disclose that if you change your plan with TIME WARNER you automatically go over to the new company Spectrum. They make the change in nanoseconds and will not let your old plan run to the end of the plan date. They will NOT disclose this to you....
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Anonymous

Anonymous I am not sure where the scam is. Spectrum is Time Warner Cable and Time Warner Cable is Spectrum. Eventually all customers will be migrated to the new spectrum plans as curr...

Time Warner Cable Customer Care Review

#935168
1.8
Loud mouthed argumentative customer service representative. Refuses to downgrade my services. Refuses to allow me to go from triple play to double play. Wants to charge me more for double play than triple play.
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Time Warner Cable Internet Service Review

#933761
1.0
Internet keeps crapping out every 3 minutes and I have to reset the modem and my router to get 3 more minutes of internet. Try to a couple of times and was able to watch one and a half 3 minute YouTube videos. Checked the outings map and where I am located it is slightly yellow. I am in Cleveland Ohio.
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Time Warner Cable Internet Service Review

#933098
1.0
Internet speed was slow so they talked me into extreme and its just me and my laptop . Still slow so they send tech who tells me the lines in my neighborhood are old and they cant do anything . He does give me a special router he said could help. Its no better and ive trid to go back to standard but everytime i get the bill its back to extreme. Theifs is what they r
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Time Warner Cable Internet Service Review

#928654
1.5
ordered starter TV online for additional 10.00. Have internet for 39.99. Easy connect did not work. My bill went to 83. Called to cancel TV. Now my internet would be 79. They would not put my service and pricing back.
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I truly don't understand how this company stays in business with the absolute poor service that they provide it is simply a monopoly that we have to use this horrible service both cable and internet we call Daily about the lack of any type of continual service and they...
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Where to begin. After logging 15 phone calls to TWC/Spectrum to get internet/tv service at my residence I now find myself in the probably not so unique predicament of dropping the tv portion of their service. Should be easy, right? WRONG. My journey started with me...
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1.0
I liked
  • No contracts
I didn't like
  • Worst customer service i have ever experienced
  • Being lied to
#955601
Reply to reviews
I have had months of problems with Time Warner's cable and internet... after being with them for over 30 years. - Internet constantly failing... so we drove across town to get a new Modem. It didn't work, and they took 3 days to come fix it. Ran new line... still...
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2.4
I liked
  • Installer was great
I didn't like
  • Always have missing channels
#954634
Reply to reviews
Living in Hawaii has it's challenges...Time Warner and Verizon are the biggest...If you call and ask that someone else picks up a piece of equipment you will need to send a letter approving them to do so. Even though you have identified yourself and are accepting the...
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After finding all these complaints with the TWC/Spectrum billing practices it's amazing that they haven't had a class action lawsuit brought against them. If thousands of similar complaints have been made why isn't there a class action lawsuit against their business...
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If I had ANY choice whatsoever, I would pay to leave TWC. When it works, it's great. But.... Internet drops every 10-15 minutes for a minute or so causing EVERYTHING to reboot. Streaming movies, music, microcell ... Forget VPN and work from home. Replaced modem and...
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My complaint with Time Warner Cable is an ongoing issue. EVERYDAY I have issues with Wifi and Cable TV services. My problem date(s) is ongoing and exist EVERYDAY! I consistently loose my connection to Wifi a few times a day, especially in the morning. Every time a...
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