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I began service with TWC in Feb of 2016. I was very happy with the service and customer care. Then came Spectrum. Since the acquisition, merger, or whatever they're doing... Service levels and customer care have TANKED. I have had intermittent issues with TWC service,...
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Anonymous
Anonymous

I live in NYC and have the same problem with the Internet becoming so slow it gets a D and F rating for the US and World on Speedtest.net! I am in Manhatttan New York and it g...

1.4
I didn't like
  • Spectrum completely ruining my isp
#987057
Reply to reviews
They charged my debit card for a year even though I don't have an account with them. I've been to the store twice and on the phone numerous times for hours. They basically don't care and do noting to resolve the issue. Even though I've given them all my bank statements...
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Anonymous
Anonymous

Go to your bank and tell them you want the debit agreement with the cable company haunted.

1.0
#987003
Reply to reviews
In 1/1/17 Channel 991 COZI was changed to "Escape" which is nothing more than another "Police story" with some government channels thrown in 24/7 without any notice even TWC didn't know it. Channel 991 COZI had some good old TV shows that had story lines to them like...
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#986757
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Time Warner Cable Internet Service Review

Time Warner Cable
#990666
1.1
Internet continuously goes out. I have contacted TwC 4 times since Christmas. A technician came at the second device call & laid a new temporary cable. When I called today, the rep put me on hold & never came back to the phone. I was inquiring about internet going out yet again & when someone would be out to lay the new permanent line.
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Time Warner Cable Tv Guide Review

Time Warner Cable
#987353
It states UK game on but it not. Not happy!
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Time Warner Cable Customer Care Review

Time Warner Cable
#984436
Signed up with TWC on a Thrusday and they said they would be out Friday to turn us on at the road side. They never did. Called them Saturday morning said they would be out by 7 pm that night. Sunday morning still nothing. Made an appointment to have them come out on Tuesday at 3pm-4 pm. They come at 12 am when I'm not home! Wtf
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Internet Only Review

Time Warner Cable
#968473
Only have internet through twc. My bill instead of being 49.99 has jumped up to 112.64 and sometimes more. Have called several times to ask and they say i will be credited. Then the next month its the same. Be very careful with twc and pay close attn to your bill!
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i recently came back to TWC because i heard so much about their NEW super fast Ultimate 300 upgraded internet. Now if i gave them partial payments instead of paying my whole bill,eventually i would be cut off from service. So why is it okay for them to give me partial...
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Anonymous
Anonymous

Same issue except I can't afford anything over 15 mbs. It gets so useless I don't even understand why I'm paying for something that I can't even use.

2.8
#984301
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Time Warner Cable - TIME WARNER TECH PROPERTY DAMAGE
Time Warner Cable - TIME WARNER TECH PROPERTY DAMAGE
Time Warner Cable - TIME WARNER TECH PROPERTY DAMAGE
I have been having internet problems of less than 1.0mbps download speeds. Called TW support, sent tech out several days later. What a piece of work this tool was. Looked like a street *** with lousy work ethics and attitude. Ended up screwing up my tv reception, now...
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Anonymous
Anonymous

"This review is a subjective opinion of a user." This review is an honest reflection of many Time Warner customers. TWC is the worst! And if you think Spectrum will be bet...

1.5
#978369
Reply to reviews
Over charged more than twice. Payed for the highest internet which i had trouble with my gaming still. Cancled once and the gave me a better cheaper package and bills kept going up to 200 or more every month. When i canceled they over charging me for the 2 wks i used...
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1.6
#978050
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Twc is expensive for senior in NYC no discount start with them for 8 years @ 69.95 now my bill is 149.00 a month no program change or upgrade poor service demanding customer reps for payment now they call themselves spectrum same practice nothing for the senior
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Miss Betsy
Miss Betsy

I am bracing myself for an increase more than the $10 a month I already got last month since the change to Spectrum. I hope Verizon is available for your building - if it is w...

2.4
#977963
Reply to reviews
Full of horrible people who are incompetent and don't really care for the customer or improving. They are so useless and spineless and won't ever own up to their own mistakes. They'll play nice and try to woo you with their uptight demeanor but if you probe any deeper...
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1.7
I didn't like
  • Unexpected cancellation of appointment
  • Service
  • Unacceptable practice to sell more expensive service
#975161
Reply to reviews
I moved into my town home back in August. I have had constant outages due to "wiring problems"; both in the home and street. A supervisor came out less than 2-weeks ago and told me the weather can cause issues but took steps to correct it. Here I am again on the line...
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2.8
I liked
  • Fast internet service
I didn't like
  • Constant outages
#974553
Reply to reviews
Its horrible. Been having issues since i first got it. Nov 19
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Anonymous
james lambert

paying more for internet speed that im not getting... i pay for the fasted internet they have at 50 an only getting 15-30 an they act like its fixed or giving me a run around ...

#967647
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