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Time Warner Cable - Spectrum Cable Sucks

This company sucks. You pay way to much for this service. No customer service at all. Cable out all the time.I am done with this company. Direct tv here I come.To people getting ready to get cable,do yourself a favor and do NOT use this so called company called SPECTRUM. If you do you will have nothing but PROBLEMS.
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
Warranty
Website
#1149488
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Time Warner Cable - Service sucks!

Still no resolution with Spectrum
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
#1146211
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Time Warner Cable - Spectrum

After three years as a client - And 15 service calls - 32 calls to customer service and tech support, two new lines dug and ran in our yard - 5 different modems, And a bill of $100 a month We are saying goodbye - Moving to Cincinnati bell for $45 With hopefully better service
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Warranty
Website
#1144897
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Everything was good the first couple of months. I mean LITERALLY 3 MONTHS IN. and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it...
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2.3
#1143451

Time Warner Cable in Hornell, New York - No basic cable for low income people!

I called to see if I could get my disabled brother basic tv or a start up deal he makes $545 a month and the least amount for tv they would offer was $68.85 plus tax can you believe this company ! So sick of monopolies.
Hornell, New York
#1135730
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In late August I signed up for tv with dvr's, phone and internet. After installation the technician informed me he did not have the dvr's. I called their useless customer service and rescheduled for the dvr's. The next tech came out and said he couldn't install them...
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I liked
  • Product
#1133091
Time Warner asked me to take a survey on line in exchange for a "reward" given at the end. The freebies they "give" are complete scams. They entice you to choose a "free" reward in order to get your credit card. The small print says that they will charge you exorbitant...
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1.0
#1129539
I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum. I paid my Spectrum bill with my with my Business AMEX, I have confirmation...
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1.6
I liked
  • Internet service was fine
I didn't like
  • Customer service
  • Cavalier attitude
  • Lack of solutions suggestions
#1128488
The worst customer service EVER. I have been trying to get an additional cable box. I ordered on line and after waiting 10 days for delivery I decided to call them. After an hour on the phone beingredirected many times, I got no answer. So I called again the next day...
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#1122763

Time Warner Cable in Arlington, Texas - Rip off

Started out paying 44 now paying over 80 for something that cuts out is not right.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
#1119532
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