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I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum. I paid my Spectrum bill with my with my Business AMEX, I have confirmation...
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1.6
I liked
  • Internet service was fine
I didn't like
  • Cavalier attitude
  • Follow up
  • Customer service
#1128488
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The worst customer service EVER. I have been trying to get an additional cable box. I ordered on line and after waiting 10 days for delivery I decided to call them. After an hour on the phone beingredirected many times, I got no answer. So I called again the next day...
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#1122763
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Time Warner Cable in Arlington, Texas - Rip off

Started out paying 44 now paying over 80 for something that cuts out is not right.
1.0
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#1119532
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Time Warner Cable - The worst experience I've ever had with any internet company, TWC / Specturm is bad, i'm going back to Frontier.

The pictures get interrupted many times while watching a show. So annoying. And I pay $70 monthly for, only Internet. Ridiculous. The worst experience I've ever had with any internet company, TWC / Spectrum is bad, I'm going back to Frontier.{{REDACTED}}
#1109674
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Time Warner Cable - Zero help when you call

Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening or who I could speak to. Just said if I opted for their survey I could voice my complaint there. I told the girl that it was fine I'd contact the FTC instead.
1.0
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Diversity of Products or Services
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Price Affordability
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Style and Design
Value for money
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#1108204
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Time Warner Cable in Florence, Kentucky - Too Expensive!

They are to high! 60$ for internet, if u bundle! They said my price would not change for a yr. Or two. Two months later It went up $5.00, *** I am switching !!!!!!!!!!
#1103577
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Time Warner Cable in Mentor, Ohio - TWC hates their customers.

I truly believe Time Warner Cable's mission statement is to upset their customers. This is been easily the worst company I've ever dealt with.
2.3
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Style and Design
Value for money
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Website
#1098447
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Time Warner Cable - I hate this place

I have talked to their customer Solutions Department and they should resolve the issues and they are the worse they lie and give you wrong information
1.1
Details
Coverage Area
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
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#1087770
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Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and...
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h.kitchener
h.kitchener

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone. They have an office in my a...

1.0
#1086002
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They are terrible!!! They are constantly adding new charges and increases on my monthly bill. When i recently moved i called 2xs prior to moving when i was finally in the new house it took days before the services got started bc someone messed up something in the...
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#1084766
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