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What a hassel. 1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not...
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#1000094
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I have high speed, expensive internet service in the middle of town that works about half the time. I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell...
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Anonymous
Same Story

I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

#1000017
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I just started this week. Yesterday was my first day out of classroom training and I've got almost a week and 1/2 to go to have it complete. Last night when shadowing an experienced rep, I began knocking on doors and contrary to your situation, my experience was quite...
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4.9
#997957
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Time Warner Cable Bundle Review

Time Warner Cable
#1030094
1.0
Details
I signed up as a new customer for the bundled package on 4-3-17 early morning was told i would be connected by 7 pm that day, this is 4-5-17 and still waiting. After 6 phone calls and another trip to the local office in Zanesville where i signed up and got my equipment all i have got is a run around and empty promises. This new Spectrum is a joke!!!!
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Time Warner Cable Internet Service Review

Time Warner Cable
#1027664
1.0
Details
I've had Time Warner for years but my bill was $160 for cable and internet. I went to the local store and they reduce my bill by $60! Then after a year it went back up to $130. All the up and down with pricing and no changes in services. I'm tired of the price game. Canceling services.
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Discounts and Special Offers
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Time Warner Cable Tv Package Review

Time Warner Cable
#1013576
1.7
Details
Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Short Review on February 22, 2017

Time Warner Cable
#1012285
1.0
Details
I keep getting spam from abrown1286@twc.com (low cost drugs). TWC said there is nothing they can do.
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I went to the office to get a new all home DVR box that would record 6 shows at a time. They gave me a box that would do that. I get home and it only records 2 shows and you cannot watch any other shows while recording. I called and talk to a representative and they...
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2.4
I didn't like
  • Customer service is not very good
#996450
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I've been charged for upgrades for about 3 years that I've never asked for, only went from preferred cable to standard and never upgraded my internet but have been charged for it ever since. I've paid by phone in July and it wasn't taken out of my account. I was...
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1.1
I liked
  • Customer service
I didn't like
  • Billing customer service upgrades
#996192
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Time Warner Cable - Business Spectrum Worthless
Since obtaining business service internet over the past 45 days, our connection drops daily and several times during the day. I have called customer support twice to no avail. The last tech I spoke to said this is a constant problem for accounts in my area. Not to my...
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#995436
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Got the new Spectrum lineup offers today. These are options that are separate from the ongoing Time Warner lineup that are still available. Turns out 2 of the channels I like watching, 1 that was standard on every package except the starter package, are now only...
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Anonymous
Anonymous

Check out the Amazon Fire Stick or Fire TV box. A ton of options to watch, some pay for service is available, but at a MUCH lower cost than TWC/Spectrum. We recently went wi...

#994676
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Time Warner Cable - Unethical Harrassment
I had been using time warner cable since November 2003. I am moving and cancelled my service in early November. I returned all of my equipment at their store so it could be disconnected. They deleted my account info. The account had been on automatic payment and they...
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1.9
I liked
  • When it worked
I didn't like
  • Unprofessional
  • Unethical
#989152
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Time Warner Cable - Cable Tv Service Review
I have never paid $70 a month for THE worst cable ever!!! I am constantly getting interruptions in my service and now they say they will be cutting 13 channels and I will still pay the same price. I will definetly cut this cable and let otbers know how horrible of a...
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1.0
#987968
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We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month. All good so far. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere...
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1.0
I didn't like
  • Stole money from our account
#987839
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