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Time Warner Cable - TWC hates their customers.

I truly believe Time Warner Cable's mission statement is to upset their customers. This is been easily the worst company I've ever dealt with.
2.3
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Style and Design
Value for money
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#1098447
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Time Warner Cable - I hate this place

I have talked to their customer Solutions Department and they should resolve the issues and they are the worse they lie and give you wrong information
1.1
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Diversity of Products or Services
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#1087770
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Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and...
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h.kitchener
h.kitchener

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone. They have an office in my a...

1.0
#1086002
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They are terrible!!! They are constantly adding new charges and increases on my monthly bill. When i recently moved i called 2xs prior to moving when i was finally in the new house it took days before the services got started bc someone messed up something in the...
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#1084766
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Apparently deadbeats had an acct at apartment. After 11+ phone calls, with 4+ transfers in most of those, speaking to sales, risk management, internet repair (?!), something mislabeled "customer care," all in repeating succession, AND after faxing very sensitive...
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Shuggy1110
Shuggy1110

Wow sorry to read about this experience, no I know I am not alone. I used to work for these guys as a sub-contractor. They were the best company to work for in my 18 year ca...

#1082763
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I disconnected services after paying a bill in full. I turned in the equipment prior to the end of that same month. I then received a final bill which I tried to contact and no one could answer my questions. I then called a final time and was informed that my balance...
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#1080508
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Time Warner Cable - Why do you hate the Astros

Why in the *** is Spectrum Austin broadcasting Indians/Bluejays on the MLB Network onstead of Astros/Orioles? Pick up Root Southwest for Astros/Rockets or I am gone when my 1 year contract is complete.
#1077620
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Time Warner Cable - Paying for service I can't use

My landline phone has a clickling noise inside the line, the reps have sent codes to my modem numerous of times and it still hasn't cleared the line. I am paying for service i can't use. Internet is very slow.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1062631
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On going issues. Service always messing up, tv box doesnt work half the time. Internet goes down all the time. Im tired of paying for crappy service. Asked to speak to a manager, the respresentative reaponded with "why?" And never let me talk to a manager, instead just...
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1.0
#1061429
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So my service with TWC is now Spectrum in my area, but let me tell you my story anyways. I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was...
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#1060380
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