Billing Practices
Customer service
Price Affordability

When calling to complain about the ridiculous increase in cost, after trying to get a person for 5 minutes instead of a menu, the persons finally reached were no better than a menu - sounded like they could only repeat scripted message, not really listening or caring that as soon as a competitor arrives in town in the next few months, this customer will leave Time Warner asap. They don't seem to care that they will be losing many customers - I've never heard anyone say a good word about their level of service, so assume many will do the same as I.

Product or Service Mentioned: Time Warner Cable Customer Care.

Reason of review: Pricing issue.

I didn't like: Pricing.

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