filters
state:
Show
city:
Show
product:
Show
For about 2 or 3 months, I've had to reboot my cable box because when I use the remote it won't turn on, even when I press the power button on the box, it still won't......it works for 2 or 3 days, then I have to reboot again. I've tried 2 different...
Read more
Anonymous
anonymous

Killeen Texas I have traded in boxes from Cisco. to Samsung and now Explorer...all three of them freeze up and I have to reboot.. Spectrum people act like its an unusual prob...

Anonymous
Anonymous

My cable box worked perfectly fine until Spectrum took over and it has been a total nightmare since !! I'm fed up and switching to satellite!!

#346112
Reply to reviews
I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met. I followed the instructions, mailed the necessary documents, waited the 90 days, then waited another 90 days and called multiple times. The individuals I talked to always...
Read more
Anonymous
Anonymous

I'm down $200 for early termination with direct tv. A whole year has gone by and no rewards card yet.A class action is on demand... Please let me know if you would like to joi...

Anonymous
Sue

I was scammed too, 7 months and still have not received my card.

#295696
Reply to reviews
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening...
Read more
1.0
#1108204
Reply to reviews

Time Warner Cable - No basic cable for low income people!

Time Warner Cable
#1135730
I called to see if I could get my disabled brother basic tv or a start up deal he makes $545 a month and the least amount for tv they would offer was $68.85 plus tax can you believe this company ! So sick of monopolies.
Comment
Show

Time Warner Cable - Spectrum

Time Warner Cable
#1144897
2.1
Details
After three years as a client - And 15 service calls - 32 calls to customer service and tech support, two new lines dug and ran in our yard - 5 different modems, And a bill of $100 a month We are saying goodbye - Moving to Cincinnati bell for $45 With hopefully better service
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Time Warner Cable - Rip off

Time Warner Cable
#1119532
1.0
Details
Started out paying 44 now paying over 80 for something that cuts out is not right.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty

Time Warner Cable - Too Expensive!

Time Warner Cable
#1103577
They are to high! 60$ for internet, if u bundle! They said my price would not change for a yr. Or two. Two months later It went up $5.00, *** I am switching !!!!!!!!!!
Comment
Show
I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum. I paid my Spectrum bill with my with my Business AMEX, I have confirmation...
Read more
1.6
I liked
  • Internet service was fine
I didn't like
  • Lack of solutions suggestions
  • Poor customer service
  • Cavalier attitude
#1128488
Reply to reviews
Time Warner asked me to take a survey on line in exchange for a "reward" given at the end. The freebies they "give" are complete scams. They entice you to choose a "free" reward in order to get your credit card. The small print says that they will charge you exorbitant...
Read more
1.0
#1129539
Reply to reviews
In late August I signed up for tv with dvr's, phone and internet. After installation the technician informed me he did not have the dvr's. I called their useless customer service and rescheduled for the dvr's. The next tech came out and said he couldn't install them...
Read more
I liked
  • Product
#1133091
Reply to reviews
Everything was good the first couple of months. I mean LITERALLY 3 MONTHS IN. and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it...
Read more
2.3
#1143451
Reply to reviews
The worst customer service EVER. I have been trying to get an additional cable box. I ordered on line and after waiting 10 days for delivery I decided to call them. After an hour on the phone beingredirected many times, I got no answer. So I called again the next day...
Read more
#1122763
Reply to reviews
I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened. when I call in to Spectrum they tell me that they...
Read more
Anonymous
Anonymous

Or you can report to FCC

Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

2.7
I liked
  • When they were honest
#1027143
Reply to reviews

Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
More

Time Warner Cable Products and Services

All Time Warner Cable Products
I signed up for Spectrum (formerly TWC) to save money on my tv/internet bill due to a job loss in my family. I moved from DirecTV to Spectrum. The rep assured me $125 a month all in - all the stations you love (we reviewed the ones we watch most frequently), better...
Read more
1.4
#1047961
Reply to reviews