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For about 2 or 3 months, I've had to reboot my cable box because when I use the remote it won't turn on, even when I press the power button on the box, it still won't......it works for 2 or 3 days, then I have to reboot again. I've tried 2 different...
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Anonymous
Anonymous

My cable box worked perfectly fine until Spectrum took over and it has been a total nightmare since !! I'm fed up and switching to satellite!!

Anonymous
Anonymous

I'm in Greensboro, NC and just got TWC because my apartment complex has some contract with them. For the past month I've had to reboot almost daily.

#346112
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I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met. I followed the instructions, mailed the necessary documents, waited the 90 days, then waited another 90 days and called multiple times. The individuals I talked to always...
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Anonymous
Anonymous

I'm down $200 for early termination with direct tv. A whole year has gone by and no rewards card yet.A class action is on demand... Please let me know if you would like to joi...

Anonymous
Sue

I was scammed too, 7 months and still have not received my card.

#295696
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Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
Time Warner Cable - Zero help when you call
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening...
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1.0
#1108204
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Time Warner Cable - Too Expensive!

Time Warner Cable
#1103577
They are to high! 60$ for internet, if u bundle! They said my price would not change for a yr. Or two. Two months later It went up $5.00, *** I am switching !!!!!!!!!!
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Time Warner Cable - The worst experience I've ever had with any internet company, TWC / Specturm is bad, i'm going back to Frontier.

Time Warner Cable
#1109674
The pictures get interrupted many times while watching a show. So annoying. And I pay $70 monthly for, only Internet. Ridiculous. The worst experience I've ever had with any internet company, TWC / Spectrum is bad, I'm going back to Frontier.{{REDACTED}}
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Time Warner Cable - TWC hates their customers.

Time Warner Cable
#1098447
2.3
Details
I truly believe Time Warner Cable's mission statement is to upset their customers. This is been easily the worst company I've ever dealt with.
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Advertised vs Delivered
Billing Practices
Coverage Area
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Time Warner Cable - I hate this place

Time Warner Cable
#1087770
1.1
Details
I have talked to their customer Solutions Department and they should resolve the issues and they are the worse they lie and give you wrong information
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Coverage Area
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
Website
I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened. when I call in to Spectrum they tell me that they...
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Anonymous
Anonymous

Or you can report to FCC

Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

2.7
I liked
  • When they were honest
#1027143
Reply to reviews
I signed up for Spectrum (formerly TWC) to save money on my tv/internet bill due to a job loss in my family. I moved from DirecTV to Spectrum. The rep assured me $125 a month all in - all the stations you love (we reviewed the ones we watch most frequently), better...
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1.4
#1047961
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Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and...
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h.kitchener
h.kitchener

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone. They have an office in my a...

1.0
#1086002
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So my service with TWC is now Spectrum in my area, but let me tell you my story anyways. I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was...
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#1060380
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Apparently deadbeats had an acct at apartment. After 11+ phone calls, with 4+ transfers in most of those, speaking to sales, risk management, internet repair (?!), something mislabeled "customer care," all in repeating succession, AND after faxing very sensitive...
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#1082763
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On going issues. Service always messing up, tv box doesnt work half the time. Internet goes down all the time. Im tired of paying for crappy service. Asked to speak to a manager, the respresentative reaponded with "why?" And never let me talk to a manager, instead just...
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1.0
#1061429
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CONSTANTLY. WHEN TIME WARNER BECAME SPECTRUM THEY DELETED CHANNELS THAT WE ORIGINALLY HAD FROM OUR ORIGINAL PACKAGES, MEANING WE HAD TO ADD ON MORE COSTLY SERVICES TO GET THE CHANNELS WE HAD WHEN IT WAS TIME WARNER. WE ARE CHARGED FOR "100 SPEED" YET NONE OF US...
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rollo2016
rollo2016

"Special rates" for new customers is a common marketing practice in the industry. It is meant to lure new customers with a low price and then hoping they continue with them if...

Anonymous
Anonymous

The AG of New York found Spectrum was ripping customers off when claiming they can provide Internet speeds they know they cannot achieve. I wrote to the AG of NY Office about ...

2.4
I liked
  • Channel selection
I didn't like
  • Deleting channels from your package
  • Slow internet
  • Rate hike
#1041164
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