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Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to...
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1.0
I didn't like
  • Slow response and even worse
  • - slow response to a problem they created
  • Lack of problem solving skills
#896079
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Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone...
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1.0
Stevenson Ranch, California
I didn't like
  • Be given the run around
  • Customer service
  • No problem solving skills
#693077
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I cancelled my Time Warner Cable due to outrageous prices, constant increases and terrible customer service. They lure you into their web of deceit with a locked-in, great price for one year. Thereafter your bill sky-rockets on a regular basis. If that isn't bad...
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1.8
#585547
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On September 25th I upgraded service and was told I qualify for a Dell 2-in-1. Two chat room reps told me such. I received my redemption code and registered as indicated submitting an old Direct TV bill. In mid October I checked on status of myreward only discover it...
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2.4
Hilton, New York
I didn't like
  • No solution to simple task
#577850
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Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...
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Anonymous
Mary Kay

A WONDERFUL TWC Senior Customer Service Representative called me about a day after I Posted comments. The issue was immediately resolved within 1/2 hour and I'm back on track ...

1.4
I didn't like
  • Overall experience
#546625
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