Apparently deadbeats had an acct at apartment. After 11+ phone calls, with 4+ transfers in most of those, speaking to sales, risk management, internet repair (?!), something mislabeled "customer care," all in repeating succession, AND after faxing very sensitive personal info (including ss#s & lease proving I'm not the deadbeat tenant), they still cannot activate service.
Each person on the call creatively made up various information. They did get the fax but it would take time to lift the hold. They did not get the fax. I need to talk to ___.
I don't need to talk to ___, I need to start over with sales.
And my favorite part. Several calls ended up with a transfer into oblivion, where I was greeted by the message "due to unforeseen circumstances, your call cannot go through at this time." And, from a quick glance at reviews, this is common "customer care" from this company.
Product or Service Mentioned: Time Warner Cable Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $235.
Preferred solution: Let the company propose a solution.