State: California Clear all filters (3 of 1554 reviews match)
Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to...
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I didn't like
  • Slow response and even worse
  • slow response to a problem they created
  • Lack of problem solving skills
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Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone...
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Stevenson Ranch,California
I didn't like
  • Be given the run around
  • New service
  • Customer service
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Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...
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Mary Kay

A WONDERFUL TWC Senior Customer Service Representative called me about a day after I Posted comments. The issue was immediately resolved within 1/2 hour and I'm back on track ...

I didn't like
  • Whole experience
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