(3 of 1567 reviews match)
Resolved: Time Warner Cable Technical Support Review from Granada Hills, California
Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to install cable at my neighbors house. He said he needed to have another truck come out. I waited a few hours, then they told me they can't send anyone out until Monday. I hate TWC.
I didn't like
- slow response to a problem they created
- Lack of problem solving skills
- Slow response and even worse
Resolved: Time Warner Cable - Rewards card bait and switch
Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone calls, and 6 weeks later they tell me that they can't send the rewards card because I'm not eligible. I switched and spent money on installation and equipment (modem/router) because it was agreed upon that I would receive the rewards card, but I'm told that the sales person was wrong and that they can't help. Very frustrated by their false advertisement/bait and switch.
Stevenson Ranch, California
I didn't like
- No problem solving skills
- Be given the run around
- New service
Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...Read more
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