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Resolved: Time Warner Cable Technical Support Review from Granada Hills, California

Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to install cable at my neighbors house. He said he needed to have another truck come out. I waited a few hours, then they told me they can't send anyone out until Monday. I hate TWC.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
I didn't like
  • slow response to a problem they created
  • Lack of problem solving skills
  • Slow response and even worse
#896079
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Resolved

Resolved: Time Warner Cable - Rewards card bait and switch

Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone calls, and 6 weeks later they tell me that they can't send the rewards card because I'm not eligible. I switched and spent money on installation and equipment (modem/router) because it was agreed upon that I would receive the rewards card, but I'm told that the sales person was wrong and that they can't help. Very frustrated by their false advertisement/bait and switch.
1.0
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Customer service
Price Affordability
Product or Service Quality
Stevenson Ranch, California
I didn't like
  • No problem solving skills
  • Be given the run around
  • New service
#693077
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Resolved
Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...
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Anonymous
Mary Kay

A WONDERFUL TWC Senior Customer Service Representative called me about a day after I Posted comments. The issue was immediately resolved within 1/2 hour and I'm back on track ...

1.4
I didn't like
  • Whole experience
#546625

Contact Time Warner Cable Customer Service

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
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