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Resolved: Time Warner Cable - Rewards card bait and switch
Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone calls, and 6 weeks later they tell me that they can't send the rewards card because I'm not eligible. I switched and spent money on installation and equipment (modem/router) because it was agreed upon that I would receive the rewards card, but I'm told that the sales person was wrong and that they can't help. Very frustrated by their false advertisement/bait and switch.
Stevenson Ranch, California
I didn't like
- Customer service
- Be given the run around
- New service
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