Time Warner Cable - Can't fix it, and don't want to disconnect it.
My internet went out.They sent someone to fix it.
He ran a big black cable wire from my ceiling, down my wall to an outlet. After he left, not only did the internet not work, but the cable and phone were also out. I called TW back and they said they couldn't send anyone out for a week. I explained that my alarm system required the phone and it was going off every two hours when it reset.
That I wasn't able to sleep and asked if they had an emergency repair crew. The customer service rep asked if there was someone that could come stay at my house. Then before the call ended, he asked if I was satisfied with my service. I said, "What service?" I was able to get another provider to come out the next day and hook up service that worked.
Plus, it was $60. cheaper a month. Then, I had to call 3 times to get the TW service disconnected. They tried to say that they needed to repair my outage before they could disconnect.
I told them that I already have another provider that was able to come out and install cable, internet and phone service that work and all their equipment was disconnected.Suddenly they were able to terminate my service.
More Review Details
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
What I disliked
- Slow internet when it worked
- Reason of review:
- Poor customer service
- Product or service
- Technical Support
- Review category
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