My internet went out.They sent someone to fix it.
He ran a big black cable wire from my ceiling, down my wall to an outlet. After he left, not only did the internet not work, but the cable and phone were also out. I called TW back and they said they couldn't send anyone out for a week. I explained that my alarm system required the phone and it was going off every two hours when it reset.
That I wasn't able to sleep and asked if they had an emergency repair crew. The customer service rep asked if there was someone that could come stay at my house. Then before the call ended, he asked if I was satisfied with my service. I said, "What service?" I was able to get another provider to come out the next day and hook up service that worked.
Plus, it was $60. cheaper a month. Then, I had to call 3 times to get the TW service disconnected. They tried to say that they needed to repair my outage before they could disconnect.
I told them that I already have another provider that was able to come out and install cable, internet and phone service that work and all their equipment was disconnected.Suddenly they were able to terminate my service.
More Review Details
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
What I disliked
- Slow internet when it worked
- Reason of review:
- Poor customer service
- Product or service
- Technical Support
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "When I first had exede and when i went over my data allowance, on my slowed speeds (400kbps) I could still do pandora (requires 64kbps min.), magicjack (requires 200kbps min.),..."
- "Hello! I am reporting from Cleveland, Ohio and I was introduced to the ACN opportunity by my girlfriends parents, Corey and Tonya Anderson. I visited their home at Thanksgiving to..."
- "Something that is not impossible you pay your bill a week early and A company was so much technology still F up some *** decided to turn my..."
- "Consumer's Beware of Home Depot's Deceptive Roofing Practices It's amazing that Home Depot cited "unforeseen conditions", when both the sales person and the installation manager were verbally told, by the home..."
- "I usually don't complain but this is excessive, I tried the Grand mac expecting a larger burger but what I got was a regular big mac patty on a larger..."
- "Ordered Riverside furniture Annandale 60" TV console and matching end table on 11/12/2012. Received order on 12/11/2012. TV console packing was externally damaged. Delivery team would not stay while I..."
- "Horrible place to live. Harassed by management . They worry about things that they shouldn't be worrying about , they don't fix tripping hazards that you report , nor fix..."
- "The first time I ordered from them I paid $50 something dollars but never could get my order . I decided to try again and 3 out of 4 of..."
- "I am duly authorized by law, and duty bound as a Spiritual Master, to make statements in public to warn other people about harm or danger. This falls under Qualified..."