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I signed up for Spectrum (formerly TWC) to save money on my tv/internet bill due to a job loss in my family. I moved from DirecTV to Spectrum. The rep assured me $125 a month all in - all the stations you love (we reviewed the ones we watch most frequently), better...
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1.4
#1047961
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Ended sevice with them, A charter employee came picked up all.of the equipment(I have the paper for that with date) I call and ask for final bill after the equipment fees came off never received a final bill instead received a collections letter where tgey turned it...
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Anonymous
Julia

Ugh, sorry to hear that!If you are in the NY area, I think David can be an excellent tool to try out. We built David's software because too often service providers, like chart...

1.0
#1044499
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CONSTANTLY. WHEN TIME WARNER BECAME SPECTRUM THEY DELETED CHANNELS THAT WE ORIGINALLY HAD FROM OUR ORIGINAL PACKAGES, MEANING WE HAD TO ADD ON MORE COSTLY SERVICES TO GET THE CHANNELS WE HAD WHEN IT WAS TIME WARNER. WE ARE CHARGED FOR "100 SPEED" YET NONE OF US...
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rollo2016
rollo2016

"Special rates" for new customers is a common marketing practice in the industry. It is meant to lure new customers with a low price and then hoping they continue with them if...

Anonymous
Anonymous

The AG of New York found Spectrum was ripping customers off when claiming they can provide Internet speeds they know they cannot achieve. I wrote to the AG of NY Office about ...

2.4
I liked
  • Channel selection
I didn't like
  • Deleting channels from your package
  • Slow internet
  • No special rates for long time customers
#1041164
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Time Warner Cable - Paying for service I can't use

Time Warner Cable
#1062631
1.0
Details
My landline phone has a clickling noise inside the line, the reps have sent codes to my modem numerous of times and it still hasn't cleared the line. I am paying for service i can't use. Internet is very slow.
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Advertised vs Delivered
Billing Practices
Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website

Time Warner Cable - How could u suport unoriginal assassination of our president

Time Warner Cable
#1060136
I will no longer do buisness with a company thar supports The public theater......... That supports images of our President being killed in the name of attention... *** off
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Time Warner Cable - Everything!!!

Time Warner Cable
#1044707
My internet always drops. I don't get the channels we pay for. I am trying to solve this problem and I just get disrespected by managers. This is horrible service and horrible customer service and horrible managers!!!!
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Time Warner Cable - Bad customer service

Time Warner Cable
#1040958
They are so rude.doesnt know what's the question.keep saying same sentences instead expand it.However you change the question answer is same.everyone is busy for assisting customer but they don't have time for you as a customer Wow such a shame
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I made an appt last week for TWC to come out this morning at 10:00 to fix a problem that is on their end. I received 4 texts and phone calls over the weekend confirming they are coming....to the point it was annoying. At 9:30 I got a text saying my tech was in route...
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Anonymous
Anon

TWC (now Spectrum) has not really improved much over the years, but the price sure has gone up. I haven't changed anything significant regarding viewing habits and internet u...

Anonymous
Anonymous

Sorry to hear that! Missing appointments and rescheduling are a real and frustrating inconvenience for anyone... this is why we created a tool that can help you turn your frus...

1.0
#1029234
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Customer for nearly 30 years. They shut me off as I asked for a FIVE DAY extension which was denied. They are now holding my phone number (which I brought with me to them) captive. They have denied portage unless I pay past due, reconnect and current bill (for service...
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1.0
#1027654
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I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened. when I call in to Spectrum they tell me that they...
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Anonymous
Anonymous

Or you can report to FCC

Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

2.7
I liked
  • When they were honest
#1027143
Reply to reviews
Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!! The 3 month period of outages I had to...
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Anonymous
Anonymous

You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

1.4
#1026199
Reply to reviews
What a surprise, the "non-contract base rate" of $35/mo for what is now the the slowest internet offered by TWC, now just jumped to $45. Yep that's right, slower speeds, more money. OH, and now that they've been consumed by Speculum Communications, the rape...
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Anonymous
Anonymous

This is a classic bait and switch! And big companies like TWC (or Spectrum) always get away with it!! It sucks to hear you are getting charged more and getting a worse service...

2.1
I liked
  • People who answer the phone are usually polite
#1025704
Reply to reviews
Called to inquire to if internet ONLY was available at the address to where I'll be moving. I explained in the beginning, I was calling for future reference and would not be moving until May. I also explained that I was under contract still with a satellite provider...
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1.0
#1024102
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I tried calling and was on hold for 40mins. So i drove 45 miles to the Bangor Maine the office. To pay my bill which is so *** difficult to read cuz even if u pay them up to date they are still wanting more...a month ahead ***... the man i talked to Jimmy or Jamie or...
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#1020408
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