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Customer for nearly 30 years. They shut me off as I asked for a FIVE DAY extension which was denied. They are now holding my phone number (which I brought with me to them) captive. They have denied portage unless I pay past due, reconnect and current bill (for service...
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1.0
#1027654
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I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened. when I call in to Spectrum they tell me that they...
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Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

Anonymous
Anonymous

Tell Spectrum you're taking them to Small Claims Court - then do it. You will win !

2.7
I liked
  • When they were honest
#1027143
Reply to reviews
Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!! The 3 month period of outages I had to...
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Anonymous
Anonymous

You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

1.4
#1026199
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Short Review on April 26, 2017

Time Warner Cable
#1039594
2.5
Why are there all these hunting shows on during fishing season
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Time Warner Cable Customer Care Review

Time Warner Cable
#1034331
1.0
They are the worst company ever. Will not help customers just keep adding prices. Run away from them as fast as you can. I'm taking my business elsewhere
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Time Warner Cable Internet Installation Review

Time Warner Cable
#1032027
1.0
They only have 1job to install cable & internet. How can they not get it right. I think they should credit you every day its not working. Give you a free month for not installing correctly the first time and making sure everything works before installer leaves.
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Short Review on April 08, 2017

Time Warner Cable
#1031614
1.0
Spectrum is a JOKE, another company takes channels away and wants you to pay more for all the channels you had currently!!!!! ***!
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What a surprise, the "non-contract base rate" of $35/mo for what is now the the slowest internet offered by TWC, now just jumped to $45. Yep that's right, slower speeds, more money. OH, and now that they've been consumed by Speculum Communications, the rape...
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Anonymous
Anonymous

This is a classic bait and switch! And big companies like TWC (or Spectrum) always get away with it!! It sucks to hear you are getting charged more and getting a worse service...

2.1
I liked
  • People who answer the phone are usually polite
#1025704
Reply to reviews
Called to inquire to if internet ONLY was available at the address to where I'll be moving. I explained in the beginning, I was calling for future reference and would not be moving until May. I also explained that I was under contract still with a satellite provider...
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1.0
#1024102
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I tried calling and was on hold for 40mins. So i drove 45 miles to the Bangor Maine the office. To pay my bill which is so *** difficult to read cuz even if u pay them up to date they are still wanting more...a month ahead ***... the man i talked to Jimmy or Jamie or...
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#1020408
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This company is so ***. They recently updated the system and now none of our recorded shows will record as programmed. I have shows recording seasons past even back 5 seasons ago. when we programmed it to only record "new" shows. So our dvr box is full and won't record...
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#1017913
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Why should we pay full price for only half or 50 % of what we are recieving. Outages for TV bad pixel, internet, phone. They come out for service 2 and a half years now they cant fix the problem. But they stil bill me full cost trying to say they are giving me a credit...
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Anonymous
Anonymous

Sorry to hear this! Complaints about outages and slow internet are two of the most common problems clients are having with service providers like TWC/Spectrum. It doesn't surp...

1.0
I didn't like
  • Paying for poor service
#1016812
Reply to reviews
How many of you have been having poor service such as internet,tv pixels,phone by time warner/spectrum? you never get compensated for lack of service or outage or your to upset to report it? Well i think and hope a Lawyer can come up with a class action law suit to...
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Anonymous
Joanne

I'd be happy to join a lawsuit!

1.0
West Seneca, New York
I liked
  • Someone came out they said they cant fix the problem
#1016802
Reply to reviews
Recently I have ordered a Transfer of internet from my old apartment to the new apartment. One of the Representative said that new one is activated and its ready to use. As per them, i have connected the internet and I was able to use it for 2 days. All of a sudden in...
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Anonymous
Anonymous

Omg! No internet for one whole day!? How will you survive? Please let us know how it all works out for you. Prayers and God bless.

1.0
I didn't like
  • Customer service
#1015479
Reply to reviews