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So my service with TWC is now Spectrum in my area, but let me tell you my story anyways. I moved into a new apartment a few weeks ago, and I noticed that my speed wasn't as good as it should be. Therefore, I ran some speed tests. While I was paying for 100 MBPS, I was...
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#1060380
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I have had Time warner for almost a year and have had nothing but problems. My on demand NEVER works. I have called multiple times about my controller not working and they only tell me they don't know what is wrong. Ever since having time warner my tv changes its...
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1.0
#1059464
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I dont know where to begin...taking money out of my account for a bill without my authorization, over a bill that wasnt due yet. And then hanging up on me 7 times when i tried to file a complaint. I ended up moving and canceling the account completely, and now they...
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#1058879
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Time Warner Cable - TWC hates their customers.

Time Warner Cable
#1098447
2.3
Details
I truly believe Time Warner Cable's mission statement is to upset their customers. This is been easily the worst company I've ever dealt with.
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Time Warner Cable - I hate this place

Time Warner Cable
#1087770
1.1
Details
I have talked to their customer Solutions Department and they should resolve the issues and they are the worse they lie and give you wrong information
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Coverage Area
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Time Warner Cable - Why do you hate the Astros

Time Warner Cable
#1077620
Why in the *** is Spectrum Austin broadcasting Indians/Bluejays on the MLB Network onstead of Astros/Orioles? Pick up Root Southwest for Astros/Rockets or I am gone when my 1 year contract is complete.
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Time Warner Cable - Paying for service I can't use

Time Warner Cable
#1062631
1.0
Details
My landline phone has a clickling noise inside the line, the reps have sent codes to my modem numerous of times and it still hasn't cleared the line. I am paying for service i can't use. Internet is very slow.
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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On april 27th, I returned all my cable boxes. I decided to keep the internet service. I asked them how much would be my monthly payments. Customer service said it would be $44.99 per month, because I already have the modem. The bill for May says my monthly payment is...
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1.0
I didn't like
  • Have to lie to customers to keep business active
#1055041
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upset with cover of Time/ WH and Kremlin. Will not support any of Time warner's advertisers! It is bad journalism and very biased and that is not the roll of journalist. If Hillary were elected would you have shown her taking a hammer to her computer and washing her...
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#1049353
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I signed up for Spectrum (formerly TWC) to save money on my tv/internet bill due to a job loss in my family. I moved from DirecTV to Spectrum. The rep assured me $125 a month all in - all the stations you love (we reviewed the ones we watch most frequently), better...
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1.4
#1047961
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Ended sevice with them, A charter employee came picked up all.of the equipment(I have the paper for that with date) I call and ask for final bill after the equipment fees came off never received a final bill instead received a collections letter where tgey turned it...
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Anonymous
Julia

Ugh, sorry to hear that!If you are in the NY area, I think David can be an excellent tool to try out. We built David's software because too often service providers, like chart...

1.0
#1044499
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CONSTANTLY. WHEN TIME WARNER BECAME SPECTRUM THEY DELETED CHANNELS THAT WE ORIGINALLY HAD FROM OUR ORIGINAL PACKAGES, MEANING WE HAD TO ADD ON MORE COSTLY SERVICES TO GET THE CHANNELS WE HAD WHEN IT WAS TIME WARNER. WE ARE CHARGED FOR "100 SPEED" YET NONE OF US...
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rollo2016
rollo2016

"Special rates" for new customers is a common marketing practice in the industry. It is meant to lure new customers with a low price and then hoping they continue with them if...

Anonymous
Anonymous

The AG of New York found Spectrum was ripping customers off when claiming they can provide Internet speeds they know they cannot achieve. I wrote to the AG of NY Office about ...

2.4
I liked
  • Channel selection
I didn't like
  • Deleting channels from your package
  • No special rates for long time customers
  • Special rates only for new customers
#1041164
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I made an appt last week for TWC to come out this morning at 10:00 to fix a problem that is on their end. I received 4 texts and phone calls over the weekend confirming they are coming....to the point it was annoying. At 9:30 I got a text saying my tech was in route...
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Anonymous
Anon

TWC (now Spectrum) has not really improved much over the years, but the price sure has gone up. I haven't changed anything significant regarding viewing habits and internet u...

Anonymous
Anonymous

Sorry to hear that! Missing appointments and rescheduling are a real and frustrating inconvenience for anyone... this is why we created a tool that can help you turn your frus...

1.0
#1029234
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Customer for nearly 30 years. They shut me off as I asked for a FIVE DAY extension which was denied. They are now holding my phone number (which I brought with me to them) captive. They have denied portage unless I pay past due, reconnect and current bill (for service...
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1.0
#1027654
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