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I'm not a technical person so I have to wait for my son to come home from college on break to call them. This happens all the time. What am I paying for? Sometimes my son tells me it's only giving less than 1 mbps. Also, their customer service is horrible. I called...
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Anonymous
vlad

same with my connection , paying 65$ per 100G it has never went above 12G , When I was paying 80$ for 200G was getting 100G periodically, but then downgraded to 100G and now g...

1.9
I didn't like
  • Customer service
  • Did not do as promised
  • Lower internet speeds than paying for
#1240103
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Time Warner Cable - Hung up when they found out already with time Warner

Receive a call some listening me to purchase phone internet and Wi-Fi after I inform the person I already had these services and I was paying a higher rate they hung up on me do not call my phone again and once I find another carrier I will switch over
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1231824
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on 3/7/18 I had frontier. Spectrum salesman came to door and offered a big savings. $133.00 per mo. for 3 bundle.(tv, internet,phone) Frontier called and offered me a better offer, and I prefered their menu, and services. TOTAL canceled spectrum . had frontier...
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ForegoingTiffany
ForegoingTiffany

They are known for this and President Trump needs to know We all need to complain to him because they know we have no alternatives I went to leave them called ATT and other ca...

1.0
I didn't like
  • Fraudulent billing
#1230595
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expensive, unreliable service. and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the...
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1.1
#1230006
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My Internet bill haven’t come to my mail box yet. I call the Warner Time Service last week and still waiting on my bill. I am worry my internet Will be shut off because the service are late on my bill. It used to come right on time. Now it seems like something is going...
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#1227661
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It seems that every time I start to read a interesting article, it's blocked. I either have to go thru a lot of do this and do that, to turn my ad blocker off, or pay $1.00. Do you know that this is happening, and what do you plan on doing about it? I'm rambling on...
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I didn't like
  • Why all the stupid questios
#1223937
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Today I had my service disconnected like so many others. Could have been totally avoidable had anyone tried to contact me.I am one of the most hard working people that anyone will ever come across. My bills are always paid on time never late nor missed. Well once my...
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#1221957
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Time Warner Cable - Tu eres mi hero

Juwan from TWC saved my family from a nervous breakdown.My son sleeps with the TV on and he couldnt change channels.Juwan was patient and walked us through the process even though it was around midnight.
#1196567
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I switched over to Spectrum today. I wasn't surprised to find out that although it was well-known that Spectrum bought Time Warner Cable, they didn't tell me that I had to affirmatively call a 1-800 number to actually switch my internet service under Spectrum...and...
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#1191845
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Time Warner Cable - Price increase of $36.00 in one month.

From January was $179.00 to Febuary was $216.00. Had a new modem installed by Time Warner technician in January. Had called their service number before hand and was told that it was needed. No mention of a chatge or monthly increase was mentioned by phone support person.
2.5
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
#1191480
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