Time Warner Cable Rating Based on 556 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Billing Practices
Diversity of Products or Services

Rating stats

Rating trend

Summary of Time Warner Cable Customer Service Calls

12 TOTAL
CALLS
04:10 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Time Warner Cable Customer Service?

Payments and Charges Question:

  • “Payment problem”
  • “Double billing”
  • “Pay my bill”

Product/ Service Question:

  • “Disconnect service”

Other Question:

  • “Wifi install”
  • “Issue with internet”
  • “To get cable”

About

Top Time Warner Cable Services

Internet Service, Tv Service, Bundle

Top Time Warner Cable Products

Account, Reward Card, Commercial

Time Warner Cable Pros and Cons

Pros: Internet speed when it works, No contract, Variety of channels, Field technician, Techs who came to my home

Cons: Poor customer service, No solution to simple task, Argumentative customer service, Lack of problem solving, Frequent cable outages

Related Companies

Charter Communications, Spectrum, Bright House Networks, Roadrunner, Oceanic Time Warner Cable

Summary

Time Warner Cable is the 2nd largest multiple service provider. The company owns and operates advanced cable systems throughout the United States. The company was started in 1949. Time Warner Cable owns and provides customers with exclusive, local, all-news TV channels in New York, North Carolina and Texas. By 2001, Time Warner Cable completed a nationwide system upgrade and created a hybrid fiber coaxial cable network, resulting in new services such as Digital Cable, Video on Demand, PhotoShow TV on Demand, High Definition Television (HDTV), High Speed Online access via cable modem, Digital Phone, Start Over, Quick Clips, Active Advertising and much more.

Time Warner Cable reviews and complaints

Time Warner Cable is ranked 284 out of 1440 in Telecommunications category

Area Served

USA

Payment Methods

MasterCard

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