Time Warner did NOT disclose that if you change your plan with TIME WARNER you automatically go over to the new company Spectrum. They make the change in nanoseconds and will not let your old plan run to the end of the plan date. They will NOT disclose this to you.

Once you do there is no coming back and Spectrum's fees are completely different! They will not disclose this to you.

So be AWARE of this Bait and Switch scam!

The billing practices are unethical and they are wrong.

Be aware that if you have been with Time Warner plan with Spectrum's plans and billing are different. DO NOT change until your Time Warner plan is complete.

You will go to a completely NEW fee schedule with Spectrum. No one at Time Warner will disclose this to you. And you are probably speaking with a very inexperienced not trained Spectrum employee and that is not disclosed.

Watch out for this SCAM. I would highly suggest looking else where for your TV solutions.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of time warner cable tv and associated monetary loss in the amount of $261. Time Warner Cable needs to read this review and look into the issue (if any) according to poster's claims.

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Amelia, Ohio, United States #1241804

I am not sure where the scam is. Spectrum is Time Warner Cable and Time Warner Cable is Spectrum.

Eventually all customers will be migrated to the new spectrum plans as current plans come up for expiration. I don't see you saying anything about an increase in your bill, just you saying that they are different. It would be fair to say that in a merger things will be different and different doesn't always mean worse.

Spectrum is simply a name that the two companies Charter and Time Warner are assuming and all reps are highly trained. There will be additional training that will happen due to the merge which would happen with any company.

to Anonymous Charlotte, North Carolina, United States #1248332

You must be an employee

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