Time Warner Cable - Does not deliver what they agree to
Had Time Warner Internet in my new home for 2 months, and was supposed to be getting 25+ mbps speeds. Could not keep connections and and slow as dial up for 2 months.
I finally did speed test using Time Warner's own speed test site, and found that I was never getting more than 4 mbps on several days. See the screen shots!
I called, and they were to send a service person out to put a transformer on the cable after verifying that my modem was in fact capable of handling speeds over 100 mbps. (They tried to blame the brand new Motorola)
The Tech never showed up. No call, no nothing.
Did more speed test and called to cancel service. Never got an apology of any kind for the no show appointment. Customer service (What a Joke) argued with me and was rude. When I asked to speak with her manager or supervisor she refused to allow that, and continued to be rude. Before I could get a confirmation on what date the service would be effectively disconnected, she disconnected me.
So, not delivering the service I paid for, but no apology. No show on a Tech to fix it, and again no apology. Argued, and rude, and just not right.
No company (Customer Service) of any size should continue to do business this way.
They ripped me off by not delivering the service paid for, made no apologies for this, failure to keep an appointment or notify they would not, and treated me like *** on top of it.
NEVER< NEVER< NEVER again, and suggest others find options before they go through what I have with them.
More Review Details
|Diversity of Products or Services|
What I liked
- Complete nightmare
What I disliked
- Customer service
- Did nto deliver what they charged for
- Made no attempt to correct it
- Reason of review:
- All of the above, poor service, bad quality, pricing issue, not as described.
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Time Warner Cable Internet
- Review category
You May Also Like
- "I have had different services provide my cable throughout the years that I have lived in my home. My first satellite company installed a dish on my roof about..."
- "My internet went out. They sent someone to fix it. He ran a big black cable wire from my ceiling, down my wall to an outlet. After he..."
- "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..."
- "I ordered flowers for my son who is deployed to send to his fiance. I ordered them 3 days in advance, and asked for delivery after 4:00 since she..."
- "I have used SS a few times and have been very happy with the jobs they've done. This last time, the dog was sick and made several vomit,..."
- "I ordered salad today without chicken. But when I received my food after some time I found one dead cockroach in my food which is quite disgusting. me and my..."
- "Dear Sir/Madam; Good day!I've been calling your customer service and waiting for 20 minutes everytime i call, unfortunately never answered at all. Anyway,may i request your good office for a"..."
- " I purchased a puppy from Petland South Semoran in October 2016. I paid 2,400 Needless to say I fell in love with my puppy the moment I saw him. So..."
- "I always had a dream to buy one of the Lexus RX350 Model i bought this SUV used from Lexus dealership Hartford Connecticut and is one of the worst dealership..."