Not resolved

I admit I was two days late paying my internet bill.They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service.

I did not cancel or request my service be canceled I was just late paying the bill by two days. So all I needed to do was pay the bill that was two days past due. Come to find out they ran my credit without my permission for a new account told me I had to pay a deposit a and a service fee and on top of that the $65 a month I was paying Time Warner for 300 Mbps before Spectrum bought them was now going to cost me $109 a month. I don't think so.

I called AT&T and will be having that service connected come Friday at $80 a month for 1000 Mbps.

I will be so glad to get rid of Spectrum.They just done this so that they can charge customers more money, Not happy with them at all and the whole time I had their service it never works at the speeds we are paying for any way and getting any help with their customer service desk is a joke.

I liked: Time warner.

I didn't like: Spectrum.

Review #1014162 is a subjective opinion of a user.

Price Affordability
Style and Design
Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Product or Service Quality
Billing Practices
Coverage Area
Customer service
Value for money
Reason of Review / Monetary Loss all the above / Not specified
Preferred solution Not specified

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