I have documented multiple technicians, customer service calls and supervisor calls. All I want is a specific DVR that has been recommended to me.
I have had the same DVR for several years, and it is probably shot! Yet I keep paying for the same DVR. They are making money on all of us who make do with the old equipment. I NEED a new DVR.
Simple answer, but they are so cheap they will not give me a new piece of equipment. The techs tell me that certain ones are better than others.
My neighbors, too. I want a class action suit, I think there will be plenty to join on.
Monetary Loss: $6000.