Advertised vs Delivered
Billing Practices
Customer service

When I signed up for Spectrum TV, internet and phone in January 2016, I was told, indeed, promised, that at the end of the introductory rate period, in one year, if I called and requested it, I could receive the current introductory rate for the following year. The introductory rate in January 2017 was unchanged from 2016.

I called and asked to be renewed at the same rate, and after spending more than one hour on hold, speaking to three different people, I was told no, we will not honor that even if you were told it when you signed up, and your bill will increase notably, by about $360 per year. The last person was extremely rude, and just hung up. Do not believe anything you are told by Spectrum.

They obviously believe it is all right to lie to customers to get their business and then refuse to honor their commitments. Do not trust what you are told.

Product or Service Mentioned: Spectrum Bundle.

Reason of review: Pricing issue.

Monetary Loss: $360.

Preferred solution: Price reduction.

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