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Short Review on September 27, 2016

Horrible customer service. Equipment constantly broke. They added another person (without our knowledge or permission) to our account and gave them a credit that we had. Cancelled service and they kept it on and kept charging us for a month and now they admit they owe us the $2 for the extra month. Do not use time warner!
1.1
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#926745
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Time Warner Cable Tv Service Review

I haf tv service for onr wk quit first night up all night they don't know what they are doing or equipment
#920220
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Time Warner Cable Technical Support Review

Horrible service. We never got the visa for $300, they cancelled an appointment without telling us, tech came to our appt rang the door bell once and left, supervisors are full of ***, hate this company very irresponsible, they don't care.
1.0
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Customer service
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#910095
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Every interaction with TWC is a trip into an Alternate Universe Have spent the last six hours trying to get my voicemail pin reset...how much simpler could this be ? Six chat sessions ( they all told me it was fixed ) One call to a nice clueless lady Another escalated...
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I didn't like
  • No solution to simple task
#775861
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Travelling for two weeks and have tried unsuccessfully to retrieve my TWC voicemail. Account now locked due to too many unsuccessful attempts. Simple call to Tech Support to reset the pin, right ? Well, that was six hours, 5 chat sessions, 1 voice call and being...
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#775856
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When I returned the box and equipment, I put the package on he counter and pushed I slowly toward the customer rep, he told me he views that as a threat and pushed it back, and Did I want him to call security? When he pushed it back I told him I view it a threat to...
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3.0
I liked
  • No contract
I didn't like
  • Poor customer service
#697678
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Time Warner Cable Phone Service Review

The worse cable experience ever! The first month of service was spoty the installer didn't install the digital box correctly! Gave me a whole 20.00 credit for a whole month of crapy service! Called my cell phone over 15 times one day!
1.4
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#574660
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I have never been so unsatisfied with a company than I am with Time Warner. Today was my first day of service and turns out I still don't have service. I was first told I didn't need anyone to come out because I had basic cable and internet and all they need too do...
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#538685
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Time Warner Cable - Internet outage in north hollywood ca

internet outage in north hollywood ca - started in the morning and probably still going now - not home now so can not check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - but will do so when i get home
#534872
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Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
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Time Warner Cable Products and Services