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I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum. I paid my Spectrum bill with my with my Business AMEX, I have confirmation...
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1.6
I liked
  • Internet service was fine
I didn't like
  • Customer service
  • Follow up
  • Lack of solutions suggestions
#1128488
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Living in Hawaii has it's challenges...Time Warner and Verizon are the biggest...If you call and ask that someone else picks up a piece of equipment you will need to send a letter approving them to do so. Even though you have identified yourself and are accepting the...
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#952045
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Have been a customer for 20 years & have had no issues until recently. They are charging us for sports packages & the phone support has gone foreign. Cannot understand the rep. Getting closer to cutting the cable. We have all heard about the bundles that would allow us...
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#804309
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Saying I am disappointed in TWC is just the tip of the iceberg. Let me say that I and many of my neighbors here in Hilo, Hawaii would immediately move to Dish TV, if not for being held hostage by TWC , by there owning the contract of the University of Hawaii, "pay...
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3.7
I liked
  • Techs who came to my home
  • People on the front line for twc
I didn't like
  • Pay for view on neighbor islands
#737592
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2/20/15 I have been receiving horrible service from TWC for the past few months. I was aware of their practice to not tell customers that promotions were ending and that rates would increase. To stay ahead of them I called to find out what new promotions they had...
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#598215
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I had a problem with my internet. Talked to Brad from technical support this guys service was the worst in town. I explained my problem he wouldn't even trouble shoot the issue his answer to the problem was buy a stand alone unit from another company because the...
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#506861
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Oceanic advertises its Road Runner internet service as fast and reliable. I disagree. Several times during the day, I can't access the internet and there are times when downloads take forever. It doesn't matter what time of day it is; the accessibility is...
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#384464
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AFTER 2HOURS OF BEING PLACED ON HOLD/CALLING BACK TO GET A TECHNICAL PROBLEM FIXED. WASNT OFFERED TO "GET A CALL BACK WITHIN A CERTAIN AMOUNT OF MINUTES" AND SPOKE TO 2 OPERATORS WHO DID NOTHING BUT PLACE ME ON HOLD TO "TRANSFER ME TO TECHNICAL SUPPORT". SPOKE TO...
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#381182
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I have an eight year old daughter. I try to limit the amout of TV she watches and spend quality time with her while trying to add lessons about the content (historic, music, science ect.). Time Waner would rather contaminate family programs with innapropriate...
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Anonymous
Tropicsilk

@ Mousepad. This is a Time warner add. It\'s their add and it\'s on too early. I called them and they didn\'t say anything like what you are. They seemed concerned. It\'s was ...

Anonymous
mousepad

Are you joking or are you really this ***? Time Warner Cable has no say in what commercials are aired, as they don\'t own every network they broadcast. The prostate medication...

#342268
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Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
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Time Warner Cable Products and Services

All Time Warner Cable Products
Short/simple,we work too hard and pay too much for a crappy cable service. Everytime I try to watch a show or change channel to channel it constantly doesnt work & it gets annoying, & it gets annoying to call &call, its like we are giving them free money for channels...
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Anonymous
DWILL3

those surveys are for there customer service but dont take them lightly as they impact there employees. You grade there reps bad the lose money on there bonus checks and can ...

Anonymous
Oceanic Ed

Aloha \"Anonymous\", I apologize for the issues you have been having. Please contact us via our OceanicCable Facebook page and leave us your customer account/contact info. I w...

#306389
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