Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Another bill indicating past due, owing $280 for so much terrible customer service and other discrepancies with Oceanic and now, Spectrum saying after we had shut down our cable service even temporarily, after a fire had serious effect and restoration taking over one year, we weren't part of this grandfather thing where we would be able to keep our same service as Spectrum took over. My Mom has that plan.

Was it my fault that the fire had me shut down electric, water, and all connections as any homeowner would do? If they cannot understand all of this, then good bye Spectrum within another month after I get some advice.

Product or Service Mentioned: Time Warner Cable Customer Care.

Reason of review: Problems with payment.

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