Not resolved
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

Three different representative all providing me with different information. First representative provided me with inaccurate billing information and added services I did not ask for.

Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my questions, was not listening to what I was asking of her and giving me information not applicable to what I needed/wanted. When asked to be transferred to a supervisor she was surprised and asked why.

She didn't like my response and it took a total of 5 minutes of back and forth just to be transferred to a supervisor. I despise TWC/Spectrum.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Price reduction.

I didn't like: Poor customer service, Nasty comments from tech support, Poor customer service mgr, Did nto deliver what they charged for.

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