TWC has been suffering daily outages for our area lately. This eats directly into our pocket as my wife works from home and is responsible for data down-time.
We contacted technical support to see if there was any information on a resolution or even a reason for the poor service but received the standard, "I don't have any information on that".
We looked into switching to Cincinnati Bell, but they have the worst customer service ratings in the industry and have as many service disruption complaints as TWC. Stuck between a rock and hard-place since like everyone else the area is monopolized with only two providers thanks to our wonderful local government crooks.
Product or Service Mentioned: Time Warner Cable Internet Plan.
Reason of review: Bad quality.
Monetary Loss: $1000.
Preferred solution: A competitive market that forces providers to deliver a better product..
I didn't like: Excessive outages poor peak-time bandwidth far below advertised.