State: New Jersey Clear all filters (19 of 1553 reviews match)
filters
state:
city:
Show
product:
Show
During the Verizon strike and while waiting for Verizon to install my bundle in my new home, I received a limited time offer to install TWC in my home. So fed up with Verizon waiting period, I decided to call TWC. They scheduled me for installation the very next day,...
Read more
1.0
Leonia, New Jersey
#847314
Reply to reviews
Been dealing since January on trying to get 245.74 taken off my bill this amount was refunded then taken back out as a payment and then put back on my bill and charged a 30 dollar NSF fee sent all my paperwork and now being asked to send more paperwork when I sent what...
Read more
1.0
I didn't like
  • Are the only choice
  • Customer service not knowing what to do
  • Customer service not knowing what to do to satisfy the consumer
#813352
Reply to reviews
Show

Time Warner Cable Digital Set-Top Box Review

I really wish Time Warner would fix and upgrade the picture quality on their set top boxes. It is not sharp at all on my Ultra High Definition tv. All of the 720p HD channels are not clear or good at all. Directv had so much better picture quality. The motion scenes are quite pixelated to. I do not recommemd their service at all.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
#801370
Reply to reviews
Time Warner Cable or who I like to call Time Ripoff Cable/Slime Warner Cable provides the worst service of any cable or satellite provider around. I had them for 6 months and now they are raising my modem fee and the cable rates when I was promised the same rate for a...
Read more
1.0
#789274
Reply to reviews
I tried to terminate my service with Time Warner Cable because I was moving to another state. I called and asked if they would pick up the cable boxes because I am physically disabled (I cannot carry boxes or stand in line). They said that it would cost $40, but I...
Read more
#759694
Reply to reviews
I am constantly being over billed have to call TW each and every month to get by bill adjusted which cost me time and they only say sorry how about getting your billing correct the first time YOU DUMB ***. Then they come out with these digital adapters so you can still...
Read more
#677246
Reply to reviews
TW cable offer $300 gift card for switching from another company but dont have any intention to honer. There are so many ifs and buts. i received by bill after the due date, so i am illegible for been late. My due date is april 24. But I only installed TW cable on...
Read more
Anonymous
Anonymous

Do not switch please. You will regret.

2.3
#643469
Reply to reviews
Horrible service!!! Been trying to lower my bill and finally to just disconnect phone and internet service and to keep cable only. They keep asking me *** questions about internet speed where i just told them i want to disconnect! And now twice after 10 minutes on the...
Read more
1.0
#583107
Reply to reviews
Terrible customer service
Read more
resoh02
resoh02

Customer service overall is in the toilet. Ever since Voice Mail Vendors have taken advantage of reducing staff or outsourcing to a foreign country. The first thing I do is ...

#548807
Reply to reviews

Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
More

Time Warner Cable Products and Services

All Time Warner Cable Products
Time warner cable has the worst possible customer service.
Read more
Anonymous
Anonymous

Y I completely agree with you. Their staff needs a course in customer service. They don't care about losing business, I wasn't even the account holder Services were disconnec...

#506573
Reply to reviews