Stanford, California
2.4K views
6 comments

Just to give folks a sense of how hard it is to get something in return from Oceanic Time Warner cable and their corporate offices... All I'm trying to do is get my $26 back which started on June 6, 2012 and I'm still getting the same answers 3 months later. I've requested the Corporate CEO's email address but don't think they will provide to me... What a shame and let's see how they would be acting if they wanted $26 from me. Oh, that's right!!! It sounds like Credit Agency..... Crock of *** for sure...

See below email chain to get a sense of what you will face when trying to get a refund from these so-called Customer Friendly Corporations.

-----------------------------------------------< />

9/21/2012

Thank you for your recent inquiry and apologize for the inconvenience.

As stated by the previous representative, your refund check was

processed. Please allow up to 8 weeks from the date of process since

this is being mailed out by our Corporate office on the mainland.

We have mailed it to the forwarding address you have provided.

If you have any further questions, please feel free to e-mail us again

or contact our Customer Care Department at 643-2100. When replying to

this e-mail, please include this message as well as all previous

correspondence regarding this issue.

Thank You for being an Oceanic Time Warner Cable Customer!

Mahalo,

Lanie #1746

Oceanic Time Warner Cable

643-2100

Original Message Follows: ------------------------

9/20/2012

Hi Leslie,

IT'S BEEN 6 WEEKS AND THE REFUND CHECK STILL NEVER ARRIVED IN MY

MAILBOX.

EXCUSE ME!?!?!?!?!

THIS IS "TOTALLY INSANE" FOR SUCH A COMPANY TREATING THE CUSTOMER.

LET ME KNOW WHERE MY CHECK IS NOW!

YOUR DISAPPOINTED CUSTOMER

Sent from my iPad

On Aug 10, 2012, at 3:26 PM, Oceanic Time Warner Cable Customer Care

wrote:

Aloha!

Thank you for your recent inquiry.

Your refund check has been sent to the address you provided. Please

allow 4-6 weeks for delivery. Our records indicate a print date of

08/07/12.

If you have any further questions, please feel free to e-mail us again

or contact our Customer Care Department at 643-2100. When replying to

this e-mail, please include this message as well as all previous

correspondence regarding this issue.

Thank you for being an Oceanic Time Warner Cable Customer!

Mahalo,

Leslie #2207

Oceanic Time Warner Cable

643-2100

Contact Us

***************************************

Submitted: 08/07/12 22:12:01

IP:

First Name:

Last Name:

E-mail:

Daytime Phone:

Nighttime Phone:

Street Address:

City:

Zip Code:

Account Number:

Comment: I would like to file a formal complaint with Oceanic Time

Warner and its associated affiliates. The situation boils down to this

, I deactivated my account on 06/06/2012 and was told that I have a

credit of $26 which was to be mailed to me within 4-6 weeks of

registering the transaction.

Needless to say, I had to return to the very same office on 7/16/2012 to

find out why I hadn't received my refund and was told by the same

clerk that she didn't know why I hadn't but lets redo the process

and get the money sent to me.

I called customer service on 8/3/2012 again to find out what the ***

was happening and was told that she could see that the check was upheld

in the credit office in which I replied, I don't care who, what,

when or where it is, I want my check to which she replied she was

doing the best that she can and that she left a note to the credit

department to contact me.

I received a voicemail from customer service on 8/6/2012 telling me that

a check had been printed and that it would be mailed immediately and I

should receive within 2 business days.

However, I received yet another voicemail on 8/7/2012 that the credit

department had submitted for the check to be printed but that it had to

come from the corporate office in North Carolina!?!?!

First, I get muddled word and second I get told that the check would now

come from North Carolina and it would arrive in another 4-6 weeks!

Seriously, that's a joke isn't it? You've got to be kidding me!

If the shoe was on the other foot and you were asking for payment then

it would have been generating delinquent interest charges since 6/6/2012

and I am about to the point in which I want interest included in the $26

that your company owes me.

That's nearly 2 1/2 months already. This is TOTALLY unsatisfactory,

frustrating, and quite frankly mentally stressful. You can be rest

assured that I will inform all of my military counterparts not to ever

deal with your company because of the awful customer service that I have

been provided for what is essentially a measly amount of money.

I DO NOT WANT anyone to try and call me but I do want conformation via

email that you have received this and are taking action.

Regards,

Review about: Time Warner Cable Customer Care.

Monetary Loss: $26.

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Anonymous
Nashville, Tennessee, United States #1332505

DONT.GET.

ME. STARTED. I've been fighting with them for a month to get my $65 back. I've called 4 separate times and I've been told the issue is being handled each time and I STILL have not been refunded.

I'm about to file a claim against them with my bank.

They've provided me with a refund ID number and Friday is the "7th business day" for my refund.I'm about to burn that *** office down to the ground.

Anonymous
#1193476

I'm going through this exact same thing except they owe me $119.26 ...since January 27th 2016...

it's now August 1st 2016 and I'm still being told "it'll be there in 4 to 6 weeks" ...

nothing after nearly 7 months...nothing.

Anonymous
to Anonymous #1200885

I'm dealing with the same issue since June 12 2016. Have you received your refund yet? This is *** me off & I'm ready to file a lawsuit.

Anonymous
#576757

The CEO of Time Warner Cable is Glenn A.Britt.

His phone number is 212-364-8200.

This disreputable company as owed me a refund of $52.45 since September 28, 2012. All my requests for payment are met with stonewalling and outright lies.

Including the letter from the president's office.He can send me a letter in 3 days, with the whopper that they were unable to reach me by phone but still refuse to mail e my refund

Anonymous
#563389

I'm posting this after redinag the reviews here and then experiencing first hand the difference on my own x920bt between this and a regular iPod cable used with the stock Pioneer USB cable.Technically, the bad reviews here are correct: You don't actually need this cable to use your iPod/iPhone with your Pioneer HU.

If you were sitting on the fence like I was about buying it though, read on: I do agree with the one star reviews that the cable is too short for what it costs. It is possible to extend it with both a regular USB extension cable and a mini-jack cable extender, but of course you have to buy those. So I knocked off a couple stars for that because this thing should be longer for what you pay. However, there are 3 things you need to know about using the USB cable that comes with your HU over this one with an iPod/iPhone: 1) Without this cable, you have to plug two cables in to your iPod/iPhone the dock connector, and a standard mini-audio cable.

With this cable you only need to plug in the dock connector. Minor detail but if it's something you are going to use every time you get in the car you'll find one connection better than two over time, I assure you. 2) You need this cable to get video from your iPod/iPhone. If you care about video at all, then this is your only choice.

One review mentions the video quality is so-so but I did not find that to be the case as with all videos on iPods/iPhones the source is everything and good...

Having listened to both, same music, same player, I can tell you that you don't need to be an audiophile with the ears of a teenager to hear the difference. It is pretty significant, especially with music that's already lower-quality (like tracks purchased from iTunes prior to 2009). For this reason alone I found the cable to be a necessary purchase. In short, while yes it is pricey, and you can control and listen to your music without it, you are going to want it anyway.

I mean, not to defend Pioneer, but it is kind of a niche item they don't mass-produce, and frankly if you own an iPod/iPhone you already paid a premium for a product, so what's another few bucks for a cable?If it were longer I'd give it 5 stars, but that's it's only real fault.

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Anonymous
#546909

Gee, looks like we are in the same boat. I cancelled my crappy service with Time Warner

(they throttle your service; you never get the speed you pay for and it was also down most of the day, EVERY DAY)

on June 11, 2012. After 2 months, I used their lame chat service (which asks whether you would like a transcription of the chat, and when you click 'yes' you don't get one) and was informed it takes 6 weeks. Well I passed math and 8 weeks is longer than 6 so I wondered when I'd get my refund. Of course I was assured it would be processed.

Another month passed and no refund so an email I sent resulted in a "we can't handle this issue via email, please call....." So I call and waste more of my time and am once more informed, "your refund will be issued after a 72 hour review, here is the confirmation number".....

2 weeks later, still no refund. So I call again. (Like I have nothing better to do with my time then talk with minimum wage high school drop outs with an attitude) and am informed their computer shows an "equipment issue" which I respond by stating I returned the only piece of equipment, a modem and received a receipt from the guy behind the desk (I'm not ***, I know full well if you don't document by getting a receipt, they'll *** you over, given the opportunity). Well, yet another 'customer service rep' with an attitude tells me my refund will be processed. (Yeah, I've heard that before).

I filed a...

Just how much patience should a customer have?

Now I will no longer have sympathy when I see someone show up at a business and start shooting. Though I wish they would start with the CEO's and work their way down the executive ladder.

This "American exceptionalism" we've heard about as well as how corporations are better than government is total bullsh*t.

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