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TWC did not send gift card as promised

I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met. I followed the instructions, mailed the necessary documents, waited the 90 days, then waited another 90 days and called multiple times. The individuals I talked to always told me that would "elevate" the problem and have a solution in 2 or 3 days. Still have no solution and no gift card. Sounds like a scam to keep you hooked up to TWC waiting for this imaginary Gift Card. Always very polite and condesending about understanding "my" problem, but never sent the gift card which would end the problem.
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111 comments
Anonymous
#1136696

I'm down $200 for early termination with direct tv. A whole year has gone by and no rewards card yet.

A class action is on demand... Please let me know if you would like to join me.

Anonymous
#1135449

I was scammed too, 7 months and still have not received my card.

Anonymous
#1109777

Same thing happened to me...

They don't seem to understand there is an inherent conflict of interest. Your account has to be in good standing to be eligible.

The conflict of interest is they don't send you a bill putting your account in bad standing when you don't pay. I don't pay bills I don't get! This is just a scam.

I argued this point but was talking to either someone who was incompetent or didn't care.

I suppose both. I'm weighing my options. Among the top are a new service provider, Bill McGinty, BBB (which they aren't even accredited), small claims, etc. We'll see.

I wouldn't have expected this from TWC.

Anonymous
#1098603

Sounds like a pattern. I had the same experience, I bit on the offer to change from Diretv party on the promise of $300 MC credit.

My installer even called TWC at time to verify that i qualified , he said "yes".

Four months later I inquire and get a cherry "Sorry you don't qualify " I'm pissed . Can we write Atty General about this false ad campaign?

Anonymous
#1136461
@PissedConsumer1098603

Same thing happened to me in Feb. I did write the Atty General and the BBB.

I think the more people who do write the better. This company needs to be stopped.

Rosellen
#1075238

-Hello. I just received my $300 Visa Reward Card today and I am very happy it arrives earlier than I have expected (didn't wait for 4-6 weeks).

I have completed the 90 days and for you to be able to receive the said $300 reward gift card you should receive a redemption code 2 weeks after installing your Time Warner Cable services and register at www.twcbetterreward.com.. You will receive the redemtion code in a postcard and/or email.. Enjoy everyone!!!

Advance Merry Christmas!!! ^_________^

Anonymous
#1196388
@Rosellen

Question: How long after they shipped it out did it take for you to receive it??

I'm asking because mine was shipped out today and I want to know when I should be expecting it, I'm trying to take my son school shopping.

Rosellen
#1075235

-Hello. I just received my $300 Visa Reward Card today and I am very happy it arrives earlier than I have expected (didn't wait for 4-6 weeks).

I have completed the 90 days and for you to be able to receive the said $300 reward gift card you should receive a redemption code 2 weeks after installing your Time Warner Cable services and register at www.twcbetterreward.com.. You will receive the redemtion code in a postcard and/or email.. Enjoy everyone!!!

Advance Merry Christmas!!! ^_________^

Anonymous
#1073554

I just reported TWC to the FCC. They have been jerking me around for so long regarding the $300 card I was promised.

Today I called and they told me that the package was not eligible and I would not be getting the rewards card. I demanded them to pull the phone call where I was offered the $300 and they came up with every excuse under the sun to not do that. I'm fighting this.

It's not fair that they offered me $300 to sign up for a bigger package with the company and then ran it away. That's false advertising.

Anonymous
#1091301
@PissedConsumer1073554

I had the same exact issue. They gave me a bogus redemption code at first.

After I called and told them it didn't work they said they would send me another which never arrived.

Finally when I called again they said the time expired. TOTAL SCAM

View more comments (110)
ID
#295696 Review #295696 is a subjective opinion of poster.
Location
Westmont, Illinois

Remote issues

1.2
Details
Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had been very busy and every time I called they told me no problem, we will send it. It never came. I had to hold my account because I had left the city because of covid and when I called back they finally told me that my code was wrong. It was a temp number and so I changed it. I also told them that I had temp changed my address and to send the remote there. That was never entered and a shipping ticket said it was going to the address I wasnt at. I called back and since its on hold they could do nothing for me. Spending some of this time researching other companies to use. They suck!

User's recommendation: Don’t use them.

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ID
#1899771 Review #1899771 is a subjective opinion of poster.
Cons
  • Incompetance
  • Only choice offered to pay more
  • Did not do as promised
Preferred solution
Deliver product or service ordered

The Best

5.0
Details
Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!
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ID
#1683476 Review #1683476 is a subjective opinion of poster.
Location
Goldsboro, North Carolina
Service
Time Warner Cable Customer Care
Reason of review
Good customer service

Poor service

1.0
Details
Digital picture does not always comes in it breaks up every minute. You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service
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ID
#1548864 Review #1548864 is a subjective opinion of poster.

Poor Internet & WiFi. High bills

1.0
Details
T/W Spectrum just increased my regular bill & service keeps going in and out. This is daily. They say NO contracts yet automatically after 1 year they increase prices saying original service contract ended. Really???
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ID
#1535940 Review #1535940 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

Worst customer service experience ever refuse to help the consumer

1.0
Details
Customer service offered 2$ off my 200$ bill! Worst customer service I’ve ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they’ve switched from TWC to spectrum they are nothing but a rip off!! Want their payment but offer nothing for the consumer! . . . . When the Manager got interesting phone she offered less! Don’t waist you Time their recording even states their having issue with direst on demand but refuse to refund the consumer sad customer service so sad they’ve lost us forever
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ID
#1531999 Review #1531999 is a subjective opinion of poster.
Location
Vance, North Carolina
Service
Time Warner Cable Tv Service

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My bill increased while services were down for days!

1.0
Details
Customer service offered 2$ off my 200$ bill! Worst customer service I’ve ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they’ve switched from TWC to spectrum they are nothing but a rip off!! Want their payment but offer nothing for the consumer! . . . .
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ID
#1531996 Review #1531996 is a subjective opinion of poster.
Location
Vance, North Carolina
Service
Time Warner Cable Tv Service

All they want is your money

1.0
Details
I pay my Bill with my debit card some how some one got my info I think from eBay so when it was time to pay my time Warner bill I was told I can not use my debit card any more I have cancer I just can,t run out the Door to get the money to pay my bill so im going Back to Dish I did not have this BS to put of with.
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ID
#1525424 Review #1525424 is a subjective opinion of poster.
Cons
  • People lying
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Improper bill paying

I believe time warner (spectrum) is trying to force people to use their online payment service to steal money. I use the USPS to mail my bills to them and they told me my payments never arrive. Horse shit---in 45 years of mailing mail for bills I've never had one bill NOT show up...the only plausible reason this would happen is so they can charge and inflict a late fee...I have contacted the post master general...and I will proceed to investigate why a simple one stamp letter is not getting to it's destination when every other mail I send out is not having this problem. Something stinks here..and I think it's called spectrum cable...I hope somebody in authority wakes up and checks this out...I spell a rat and so do many others. I won't be forced to allow companies to deduct my money from my accounts...I have a flawless bill paying record..and I'll drop spectrum long before I succumb to their sneaky tactics.
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ID
#1515730 Review #1515730 is a subjective opinion of poster.
Location
Ravenna City, Ohio
Reason of review
Problems with payment
Loss
$10

TOO EXPENSIVE !!!!

1.0
Details
Congratulations Time Warner / Spectrum YOU KEEP RAISING YOUR PRICES WE ARE GOING TO DISH NETWORK !!!!!!!!!!! Angry
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ID
#1490134 Review #1490134 is a subjective opinion of poster.
Location
Caribou, Maine
Cons
  • Over charging
  • Prices are too high
Reason of review
Pricing issue
Preferred solution
Price reduction

Time Warner Cable Products and Services Reviews

Product or Service Reviews
Tv Service  1.5 127
Spectrum Internet Service  1.6 3
Account  1.5 88
Bundle  1.6 101
Internet Service  1.6 300

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Time Warner Cable Questions

Stole my money!!!&

So I checked my bank account money was taken out when I’m not in auto payments . So I called they had the nerve to tell me that someone must’ve had my card and made a payment at the store when one I had my card and was working all day , and or that my bank must’ve did a auto payment for them which I called my bank and they do not do that. So basically someone at TWC has the right to just steal money out of my account whenever they feel like it!
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ID
#1456107 Review #1456107 is a subjective opinion of poster.
Location
Scotchtown, New York
Service
Time Warner Cable Spectrum Internet Service

Lied to and left to twist in the wind

2.0
Details
My cable was not working well and so I called and explained the situation, pixelation, hanging image, sometimes what I call the Max Headroom effect, blue screen, etc. A very nice tech came out on January 2, 2019 and changed some of the connectors saying that they were old. "Okay", I said. Then he said there was static on the line and checked my connection in the "green box" that is in the next yard over. "You have static on the line". "Okay, so what does that mean?" "That usually means there is a cut somewhere". So he laid down a new cable, but he is not the one to bury it. He spent just over an hour here. I asked him just before he left, "So when will someone be out to bury the line?" "I don't know", he said. "Sometimes it can be the next day and sometimes it can take a couple weeks, someone will call you to schedule the appointment". "Okay", I said. The next day I am at my computer in the middle of something at 4:30 PM and suddenly my doorbell goes off. I go and ask who it is, but can't really tell what he said even though there was only a thin pane of glass between us. I asked again and again, I couldn't hear him. I saw the shirt he wearing and stepped out although I wasn't very comfortable doing it. He said he was here to bury the cable. "Right now?", I said. "I thought someone was calling?" "Well yeah, I was going to do it right now". As I took him out back to see where it was, I told him I had been up sick all night, which I was and there were heavy objects in the yard that had to be moved in order to put this line down. I explained that because it's also a tiny yard and there's more work to do in the yard and didn't want it damaged again, so it has to go in a particular place. "I said, I am not really up for this right now and I was right in the middle of something when you showed up. Can we reschedule for tomorrow?" "Let me call my boss", he said. I waited and heard him talking to someone to reschedule. I had to go into the house and so he came and rang the bell again. "Are we OK for tomorrow?", I asked. "Ya, we're all set", he replied and I asked his name, shook his hand and gave him my name. I said thank you and I'll see you tomorrow. Friday came and went. No call, no show. Saturday late morning I called the customer service number for Spectrum/Time Warner. Turns out I was never on the schedule for Friday. I was on the schedule for Saturday. "Okay", I said. "You're sure?" "Yes, definitely" came the reply. While the person was very nice, I was treated to a lecture on how "this isn't how we normally do this". Little did I know I would have to endure the same lecture each time I called. I explained the situation the same each time, including to the fellow that showed up on Thursday. There are 3 locked gates I have to open, no I can't leave them open. One belongs to the neighbor and I have a swimming pool and unlocked gates are liability, we have had numerous issues in the neighborhood and the neighbor on the other side is an issue to say the least. I have a tiny yard. I have more work to do in that yard including installing fence, among other things, so it has to go in a certain spot. There is a large flagstone I have to move because I don't want it broken. I have other large objects that need moving and other things to do ahead of someone coming. I also don't want someone in my yard when I'm not here. Since I am here often all you need to do is tell me which day. Right. I called back about 5 PM. "Well, they work until 8 PM so there's still time". Again with the lecture, again with my explaining. Eight O'clock showed up, the guys did not. I actually called back at 5 minutes to 8, knowing full well they weren't showing up. "Well, we're sorry about that and I am going to escalate this for you, dispatch will call you at 9:30 tomorrow morning". "No they won't", I said. "I'm not taking a call at 9:30 on a Sunday morning. I'd rather not have to deal with this at all on Sunday, especially after sitting here for two days, but it looks like I have no choice. I'll take a call at 11 AM. Right. Eleven AM comes and goes, no call. I call again. "Well, we're sorry about that and they are working the ticket". "How long does it take to work a ticket?, I ask. "Well, yours isn't the only one. They will call you." At that point I asked for a supervisor. She was very nice, just like the rest and escalated it for the third time. Again, I got the, "this isn't how we normally do things lecture". Again, I explained. As it turns out, dispatch called while I was on the phone with the supervisor. I got a rather curt voicemail barking orders at me as to what was expected of me and that they would be out between 8AM and 8PM. Can anyone guess what happened? Right. Absolutely nothing. No call, no show for the third day in a row. To say that I am pissed would be an understatement. I made this easy. I was available. I moved things as soon as I knew they were coming so that there wouldn't be any more delays. I'm am not entirely sure who is responsible here and I'm not out to shoot the messenger. I suspect that dispatch needs to get the chip off their shoulder for one thing. Customers are not a one size fits all and there are circumstances that don't fit the norm. Lecturing us about it will not change that. I was more than willing to work with people here. If you promise something, you better keep your promise. If you can't keep that promise then you better call and say so and rework it. That really isn't difficult, but it does take integrity. I assume that Spectrum/Time Warner wants to have their time valued. Well, I want my time valued too. I just lost 72 hours of my time and that doesn't include any addition time spent in dealing with this. That is time I will NEVER get back. For the record, when I heard from dispatch, albeit snarky, I called to leave a message for the supervisor. Needless to say, I'll be doing that again in a minute. Holy cow Spectrum/ Time Warner really horrible!!! I know a couple people in the media. Perhaps they would like to hear about this experience. I'm quite sure many others have probably gone through the same thing.
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ID
#1442493 Review #1442493 is a subjective opinion of poster.
Location
New Port Richey, Florida
Service
Time Warner Cable Customer Care
Cons
  • Customer service not knowing what to do
Reason of review
Poor customer service
Loss
$72
Preferred solution
Deliver product or service ordered

Typical time warner/spectrum service

1.0
Details
a technician came out. gave me some line about my problem could be the temperature. I told him the time warner person on the phone said my problem sounded like a modem issue. he then swapped out my modem. after installing my modem, he couldn't get it to work with my router. now instead of just poor streaming quality, I had NOTHING.....no streaming and no internet. after spending TWO HOURS fumbling around, he pretty much said he didn't know what to do. while he continued doing nothing, I contacted linksys customer service (something foreign to time warner/spectrum). the linksys technical support help me to get the router working. in the meantime, the time warner guy left without saying a word. for all he knew, I still had no service. I called time warner to complain.....they could care less. i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it......they suck!!! all they care about in if your payment is on time. it just blows my mind the service tech left without knowing if I had service or worse than that caring. I've had bad service before, but this is a whole new level of bad. spectrum sets the bar for bad service to a new low. the bad thing is, they don't care. complaining here is a far as my bad experience will go.
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ID
#1431607 Review #1431607 is a subjective opinion of poster.
Location
Durham, North Carolina
Service
Time Warner Cable Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Can't cancel service after mom's death

1.0
Details
Mom passed 2 months ago. I am told I can only cancel her service if I come in to store with death certificate. I am 4 hours away from closest store.
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ID
#1415352 Review #1415352 is a subjective opinion of poster.
Location
Ashburn, Virginia
Product
Time Warner Cable Account
Cons
  • Cancellation policy
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

NEED HELP

1.9
Details
Update by user Jan 20, 2019

no one call me or email

Original review posted by user Nov 30, 2018
I WAS WITH DIRECT TV TRANSFRE TIMEWARNER WITH A BUNDLE DEAL ALL THREE CABLE,PHONE,INTERNET , THE BILL WAS GOOD AT FIRST THREE MONTHS LATER IT START GOING UP I CALL IN CALL TO LET THEM NOW I HAVE A HARDSHIP LOST MY HUSBAND IN MY BILL NEED HELP I WAS LIED OVER IN OVER I WILL LOVE TO KEEP THE SERVICES THE BILL TO HIGH .I NEED MY PHONE I HAVE TWO HANDICAP FAMILY MEMBERS IN MY HOME ONE ON DIALYSIS AT HOME . CANT WORK TAKEING CARE OF THEM. 8448300500979064 I NEED HELP. THANK YOU FOR YOUR TIME MS.CLARISSA JOUBERT
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ID
#1411312 Review #1411312 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Time Warner Cable Bundle
Cons
  • Customer service not knowing what to do
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction

Kartımla benden habersiz işlem yapılmış

28.11.2018 tarihinde benden habersiz kredi kartımdan 3 tane işlem yapılmış.
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ID
#1410289 Review #1410289 is a subjective opinion of poster.
Location
Sanliurfa, Sanliurfa
Reason of review
Problems with payment