filters
state:
Show
city:
Show
product:
Show
Show

Time Warner Cable - Tu eres mi hero

Juwan from TWC saved my family from a nervous breakdown.My son sleeps with the TV on and he couldnt change channels.Juwan was patient and walked us through the process even though it was around midnight.
#1196567
Reply to reviews
I switched over to Spectrum today. I wasn't surprised to find out that although it was well-known that Spectrum bought Time Warner Cable, they didn't tell me that I had to affirmatively call a 1-800 number to actually switch my internet service under Spectrum...and...
Read more
#1191845
Reply to reviews
Show

Time Warner Cable - Price increase of $36.00 in one month.

From January was $179.00 to Febuary was $216.00. Had a new modem installed by Time Warner technician in January. Had called their service number before hand and was told that it was needed. No mention of a chatge or monthly increase was mentioned by phone support person.
2.5
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
#1191480
Reply to reviews
Oh yes Spectrum and I have been working together for months on so much pixeling and lines and freezing that it was not funny anymore. I actually bought a new tv, had that exchanged for another bought new phones as I am disabled and have a landline too...and new surge...
Read more
1.0
I liked
  • Bundled services at lower rates for seniors
  • Bundled rates for disabled
I didn't like
  • Raising price
  • Freezing issues
  • Remote charges i mean come on its paid for by now
#1187222
Reply to reviews
Talked to an employee last month and he quoted a better price but told me they would be offering other packages after the 5thvof this month if I wanted to wait and get a better deal. Called yesterday on 2-9-18 and the lady I talked to was veryvunconcerned about helping...
Read more
1.3
#1186952
Reply to reviews
Feb 2, 2018 called to have Wi-Fi ONLY transferred to new home for future move in on Feb 8th to a new home. On Feb 2nd, cable, phone & Wi-Fi all disconnected though I repeatedly said not to disconnect because we'd still be in our current home through Feb 8th. Service...
Read more
1.4
I didn't like
  • No solution to continuing problem
  • Customer service not knowing what to do
  • Incompetent employees
#1185538
Reply to reviews
This started in Late 2016. I paid $150 of and $179 bill and called customer service that I will paid the rest within two or three business days. The reply was... "We are Spectrum and NOT Time Warner! we don't deal customers like this and If you dont paid...your...
Read more
2.4
I didn't like
  • Poor customer servic
#1184422
Reply to reviews
Show

Time Warner Cable - Lair lair pants on fire

When I switch to this cable company I was told that they would buy out my contract well that never happened! STILL WAITING ON THAT MONEY!!!!! Was told by several different customer service people that oh they did not receive your buyout package oh it’s in PROCESS. Wow it’s been a YEAR and it’s STILL IN PROCESS!!!! WILL I EVER SEE THAT BUYOUT MONEY PROBABLY NOT!!!
#1172113
Reply to reviews
THE ABSOLUTE WORST. I had an appointment window from 6-7 today. A technician calls me at 5 to say she is almost at my door. So I leave immediately from work to meet the technician (I live just a couple minutes from my work place) and I wait in my apartment. At 6, when...
Read more
#1165084
Reply to reviews

Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
More
When I signed up for Spectrum TV, internet and phone in January 2016, I was told, indeed, promised, that at the end of the introductory rate period, in one year, if I called and requested it, I could receive the current introductory rate for the following year. The...
Read more
1.0
#1164177
Reply to reviews