For about 2 or 3 months, I've had to reboot my cable box because when I use the remote it won't turn on, even when I press the power button on the box, it still won't......it works for 2 or 3 days, then I have to reboot again. I've tried 2 different...Read more
This started in Late 2016. I paid $150 of and $179 bill and called customer service that I will paid the rest within two or three business days. The reply was... "We are Spectrum and NOT Time Warner! we don't deal customers like this and If you dont paid...your...Read more
I didn't like
- Poor customer servic
Oh yes Spectrum and I have been working together for months on so much pixeling and lines and freezing that it was not funny anymore. I actually bought a new tv, had that exchanged for another bought new phones as I am disabled and have a landline too...and new surge...Read more
- Bundled services at lower rates for seniors
- Bundled rates for disabled
I didn't like
- Frequent internet outage
- Having to call constantly for pixeling
- Raising price
Time Warner Cable - Price increase of $36.00 in one month.
From January was $179.00 to Febuary was $216.00. Had a new modem installed by Time Warner technician in January. Had called their service number before hand and was told that it was needed. No mention of a chatge or monthly increase was mentioned by phone support person.
I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met. I followed the instructions, mailed the necessary documents, waited the 90 days, then waited another 90 days and called multiple times. The individuals I talked to always...Read more
On not one but two separate occasions I have received calls and voicemails from time warner cable after 9pm. FTC mandates do not permit calls before 8am and after 9pm. I called to see why this was happening and the girl I spoke to couldn't tell me why it was happening...Read more
Feb 2, 2018 called to have Wi-Fi ONLY transferred to new home for future move in on Feb 8th to a new home. On Feb 2nd, cable, phone & Wi-Fi all disconnected though I repeatedly said not to disconnect because we'd still be in our current home through Feb 8th. Service...Read more
I didn't like
- No solution to continuing problem
- Customer service not knowing what to do
- Incompetent employees
When I signed up for Spectrum TV, internet and phone in January 2016, I was told, indeed, promised, that at the end of the introductory rate period, in one year, if I called and requested it, I could receive the current introductory rate for the following year. The...Read more
Talked to an employee last month and he quoted a better price but told me they would be offering other packages after the 5thvof this month if I wanted to wait and get a better deal. Called yesterday on 2-9-18 and the lady I talked to was veryvunconcerned about helping...Read more
I switched over to Spectrum today. I wasn't surprised to find out that although it was well-known that Spectrum bought Time Warner Cable, they didn't tell me that I had to affirmatively call a 1-800 number to actually switch my internet service under Spectrum...and...Read more
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