Most helpful reviews first
For about 2 or 3 months, I've had to reboot my cable box because when I use the remote it won't turn on, even when I press the power button on the box, it still won't......it works for 2 or 3 days, then I have to reboot again. I've tried 2 different...Read more
OK WHAT THE HEY IS HAPPENING TOOO OUR SERVICE I AM VERY DISATISIFED IVE BEEN A LOYAL CUSTOMER OVER 15 YEARS AND HELP YOUR DOUBLE CHARGING ME ON MY JULY 26TH 2018 BILL ITS NOT FUNNY AND IM TRYING TO GET BETTER SERVICE AND GET A BETTER PLAN A DISCOUNT IM A SENOIR AND A...Read more
Time Warner Cable - Spectrum sucks
If everyone, and I mean EVERYONE, would end their services with this money grubbing company and bankrupt the bastards, a company might actually take over that cares about their customers.
Three different representative all providing me with different information. First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was...Read more
I didn't like
- Nasty comments from tech support
- Did nto deliver what they charged for
- Poor customer service
I had service for a year under the 49.99 internet only. It was okay, and I needed it as I worked from home. When my bill went up to 69.99 I called to ask if there was any way they would consider lowering that as I am now retired on a (very) limited income and using my...Read more
Time Warner Cable - Terrible
All week internet has been acting up. Last night it went off at 10:30 came back around 11 and at 1:45 am it had still not come back. Today its been again failing. I called and requested return call When finally the calls would come in 4 times I was hung on when the call would go through. Customer for 15 yrs. Will leave soon.
I'm not a technical person so I have to wait for my son to come home from college on break to call them. This happens all the time. What am I paying for? Sometimes my son tells me it's only giving less than 1 mbps. Also, their customer service is horrible. I called...Read more
I called a few days in advance because my bill was due. They told me I could extend with no problems. And today my cable was turned off. So again I called. And this time the rep told me I would have to speak to her supervisor so they can resolve this issue. So the...Read more
Time Warner Cable - Terrible customer service
I wanted to make you aware of another issue with spectrum. My Internet has been down for 3 days. Spectrum has scheduled 3 appointments for a technician to come fix the issue. And all 3 times nobody has showed up. I have complained to the BBB. we have to get something done about spectrum.
We have Time Warner in one home and Comcast in another. There is no comparison, Comcast is much better. Time Warner’s service is terrible as is their lineup. The cost is rediculous. I called them today and then they called back with a survey. When my answer to the...Read more
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