Resolved: Time Warner Cable Technical Support Review from Granada Hills, California
Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to install cable at my neighbors house. He said he needed to have another truck come out. I waited a few hours, then they told me they can't send anyone out until Monday. I hate TWC.
Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone...Read more
Stevenson Ranch, California
I didn't like
- Be given the run around
- Customer service
- New service
I cancelled my Time Warner Cable due to outrageous prices, constant increases and terrible customer service. They lure you into their web of deceit with a locked-in, great price for one year. Thereafter your bill sky-rockets on a regular basis. If that isn't bad...Read more
On September 25th I upgraded service and was told I qualify for a Dell 2-in-1. Two chat room reps told me such. I received my redemption code and registered as indicated submitting an old Direct TV bill. In mid October I checked on status of myreward only discover it...Read more
Hilton, New York
I didn't like
- No solution
Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...Read more
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