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Resolved

Resolved: Time Warner Cable Technical Support Review from Granada Hills, California

Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to install cable at my neighbors house. He said he needed to have another truck come out. I waited a few hours, then they told me they can't send anyone out until Monday. I hate TWC.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • slow response to a problem they created
  • Slow response and even worse
  • Lack of problem solving skills
#896079
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Resolved
Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone...
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1.0
Stevenson Ranch, California
I didn't like
  • Be given the run around
  • Customer service
  • New service
#693077
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Resolved
I cancelled my Time Warner Cable due to outrageous prices, constant increases and terrible customer service. They lure you into their web of deceit with a locked-in, great price for one year. Thereafter your bill sky-rockets on a regular basis. If that isn't bad...
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1.8
#585547
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Resolved
On September 25th I upgraded service and was told I qualify for a Dell 2-in-1. Two chat room reps told me such. I received my redemption code and registered as indicated submitting an old Direct TV bill. In mid October I checked on status of myreward only discover it...
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2.4
Hilton, New York
I didn't like
  • No solution
#577850
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Resolved
Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...
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Anonymous
Mary Kay

A WONDERFUL TWC Senior Customer Service Representative called me about a day after I Posted comments. The issue was immediately resolved within 1/2 hour and I'm back on track ...

1.4
I didn't like
  • Whole experience
#546625
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Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
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