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Resolved: Time Warner Cable Technical Support Review from Granada Hills, California

Very frustrated. Cable has been out 4 days and no end in site. When I called on Thursday, they said the earliest they could send a technician was Saturday afternoon. Tech showed up and said he could not fix the problem. He said another tech had cut my line to install cable at my neighbors house. He said he needed to have another truck come out. I waited a few hours, then they told me they can't send anyone out until Monday. I hate TWC.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • slow response to a problem they created
  • Lack of problem solving skills
  • Slow response and even worse
#896079
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Resolved

Resolved: Time Warner Cable - Rewards card bait and switch

Sales person told me that I would be eligible for a rewards card if I switched my internet service to Time Warner Cable. After a few weeks, I called to check the status only to find out that they would need to open a ticket and to elevate it further. Several phone calls, and 6 weeks later they tell me that they can't send the rewards card because I'm not eligible. I switched and spent money on installation and equipment (modem/router) because it was agreed upon that I would receive the rewards card, but I'm told that the sales person was wrong and that they can't help. Very frustrated by their false advertisement/bait and switch.
1.0
Details
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Stevenson Ranch, California
I didn't like
  • No problem solving skills
  • Customer service
  • Be given the run around
#693077
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Resolved
I cancelled my Time Warner Cable due to outrageous prices, constant increases and terrible customer service. They lure you into their web of deceit with a locked-in, great price for one year. Thereafter your bill sky-rockets on a regular basis. If that isn't bad...
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Resolved

Resolved: Time Warner Cable in Hilton, New York - MyRewards Proram Is Really ThereRewards Program

On September 25th I upgraded service and was told I qualify for a Dell 2-in-1. Two chat room reps told me such. I received my redemption code and registered as indicated submitting an old Direct TV bill. In mid October I checked on status of myreward only discover it had no status. I was told I had not submitted the necessary paperwork, but then rep agreed saying yes I had and than offered me a $200 gift card instead of Dell. I restated my desire for a Dell. Luckily after 4 hours on the phone I was told I was part of the program. On Dec 26 one day past 90 days I again checked... only discover once again myreward was being denied for lack of payment. I had disputed a $30 install charge; which was forgiven and removed. This was the reason why I was being denied after the 90 day period. After several calls and chat sessions I was promised a call back by an Escalation rep. This occurred as promised within the 2 to 3 day timeframe (surprise surprise).. this time I was offered a $300 credit or Dell 2-in-1. I restated my desire for the DELL and was told I should be receiving it in 3 to 4 weeks. I decided to request a written confirmation via the online chat; unfortunately this could not be done. So now I wait.. with very little expectation of receiving myReward; but a resolved frustration wondering why i left Direct TV and no firm belief in the time period to receive the Dell as promised by the Escalation rep.
2.4
Details
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Website
Hilton, New York
I didn't like
  • No solution
#577850
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Resolved
Hooked up yesterday, after tech left internet went down and I spent another 2 hours trying to get it fixed with TWC level 2. Was dropped 5 times by phone reps. Finally got a tech that informed me the Engineers are trying to fix a major problem, and HOPEFULLY my...
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Anonymous
Mary Kay

A WONDERFUL TWC Senior Customer Service Representative called me about a day after I Posted comments. The issue was immediately resolved within 1/2 hour and I'm back on track ...

1.4
I didn't like
  • Whole experience
#546625

Contact Time Warner Cable Customer Service

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
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