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This company is so ***. They recently updated the system and now none of our recorded shows will record as programmed. I have shows recording seasons past even back 5 seasons ago. when we programmed it to only record "new" shows. So our dvr box is full and won't record...
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#1017913
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Why should we pay full price for only half or 50 % of what we are recieving. Outages for TV bad pixel, internet, phone. They come out for service 2 and a half years now they cant fix the problem. But they stil bill me full cost trying to say they are giving me a credit...
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Anonymous
Anonymous

Sorry to hear this! Complaints about outages and slow internet are two of the most common problems clients are having with service providers like TWC/Spectrum. It doesn't surp...

1.0
I didn't like
  • Paying for poor service
#1016812
Reply to reviews
How many of you have been having poor service such as internet,tv pixels,phone by time warner/spectrum? you never get compensated for lack of service or outage or your to upset to report it? Well i think and hope a Lawyer can come up with a class action law suit to...
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Anonymous
Joanne

I'd be happy to join a lawsuit!

1.0
West Seneca, New York
I liked
  • Someone came out they said they cant fix the problem
#1016802
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Short Review on April 26, 2017

Time Warner Cable
#1039594
2.5
Details
Why are there all these hunting shows on during fishing season
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Time Warner Cable Customer Care Review

Time Warner Cable
#1034331
1.0
Details
They are the worst company ever. Will not help customers just keep adding prices. Run away from them as fast as you can. I'm taking my business elsewhere
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Billing Practices
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Website

Time Warner Cable Internet Installation Review

Time Warner Cable
#1032027
1.0
Details
They only have 1job to install cable & internet. How can they not get it right. I think they should credit you every day its not working. Give you a free month for not installing correctly the first time and making sure everything works before installer leaves.
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Customer service

Short Review on April 08, 2017

Time Warner Cable
#1031614
1.0
Details
Spectrum is a JOKE, another company takes channels away and wants you to pay more for all the channels you had currently!!!!! ***!
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Recently I have ordered a Transfer of internet from my old apartment to the new apartment. One of the Representative said that new one is activated and its ready to use. As per them, i have connected the internet and I was able to use it for 2 days. All of a sudden in...
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Anonymous
Anonymous

Omg! No internet for one whole day!? How will you survive? Please let us know how it all works out for you. Prayers and God bless.

1.0
I didn't like
  • Poor customer service
#1015479
Reply to reviews
These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they...
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1.0
#1014173
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I admit I was two days late paying my internet bill. They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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1.0
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
Reply to reviews
We had work done on the TWC wiring in our house- at their initiation and at no cost to us. On the next monthly bill we were charged $59.99 for an upgrade which we did not receive and an additional outlet which was not installed. When I called on Jan. 31, 2017 about it,...
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h.kitchener
h.kitchener

You should never allow TWC or anyone to automatically charge your credit card---or worse, a debit card---for the reason you are complaining. When a company has your card info,...

1.6
I didn't like
  • Three representatives lying to me
#1014025
Reply to reviews
Months ago, after spending a long time on the phone and getting transferred several times with Time Warner Cable to ask them to stop sending me sales mailings, I get an average of Two or three a month still. I was assured our name was removed from their data base but I...
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Anonymous
Anonymous

iTS MAIL, THROW IT AWAY IF YOU DON'T WONT IT.

1.0
I didn't like
  • Did not do as promised
  • Zero customer service
#1013683
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I had just moved and understood that I needed to have it transferred. I am in the military so money usually is pretty tight for me especially after having to move. Normally my bill is $114.39; however, with the transfer fee being $9.99, it upped my bill to about $125....
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#1008718
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took over two months to get the cable ran back to house, then when this was completed they never left a note saying it was done so we could schedule install once we found out it was completed scheduled appointment for installation to house include five boxes, internet...
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#1007312
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