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These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they...
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1.0
#1014173
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I admit I was two days late paying my internet bill. They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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1.0
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
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We had work done on the TWC wiring in our house- at their initiation and at no cost to us. On the next monthly bill we were charged $59.99 for an upgrade which we did not receive and an additional outlet which was not installed. When I called on Jan. 31, 2017 about it,...
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h.kitchener
h.kitchener

You should never allow TWC or anyone to automatically charge your credit card---or worse, a debit card---for the reason you are complaining. When a company has your card info,...

1.6
I didn't like
  • Three representatives lying to me
#1014025
Reply to reviews

Time Warner Cable Customer Care Review

Time Warner Cable
#1031364
1.4
Waiting in a long line to give back Twc their equipment after canceling service. Is there no end to their ingenuity of how to provide bad customer service? Even leaving them is unpleasant.
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Time Warner Cable Bundle Review

Time Warner Cable
#1030094
1.0
I signed up as a new customer for the bundled package on 4-3-17 early morning was told i would be connected by 7 pm that day, this is 4-5-17 and still waiting. After 6 phone calls and another trip to the local office in Zanesville where i signed up and got my equipment all i have got is a run around and empty promises. This new Spectrum is a joke!!!!
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Time Warner Cable Internet Service Review

Time Warner Cable
#1027664
1.0
I've had Time Warner for years but my bill was $160 for cable and internet. I went to the local store and they reduce my bill by $60! Then after a year it went back up to $130. All the up and down with pricing and no changes in services. I'm tired of the price game. Canceling services.
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Time Warner Cable Cable Tv Service Review

Time Warner Cable
#1013576
1.7
Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
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Months ago, after spending a long time on the phone and getting transferred several times with Time Warner Cable to ask them to stop sending me sales mailings, I get an average of Two or three a month still. I was assured our name was removed from their data base but I...
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Anonymous
Anonymous

iTS MAIL, THROW IT AWAY IF YOU DON'T WONT IT.

1.0
I didn't like
  • Did not do as promised
  • Zero customer service
#1013683
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I had just moved and understood that I needed to have it transferred. I am in the military so money usually is pretty tight for me especially after having to move. Normally my bill is $114.39; however, with the transfer fee being $9.99, it upped my bill to about $125....
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#1008718
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took over two months to get the cable ran back to house, then when this was completed they never left a note saying it was done so we could schedule install once we found out it was completed scheduled appointment for installation to house include five boxes, internet...
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#1007312
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Time Warner / Spectrum is the worst. Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had...
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1.6
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913
Reply to reviews
Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
#1005315
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A TEC WAS TO BE HERE HOURS OF 9-10AM I DID RECEIVE A CALL HE WAS COMING NEVER A CALL TO TELL ME DIFFERENT I WAITED ALL DAY CALLED THEM 7 TIMES MY HUSBAND IS HEART PATIENT I'V HAD NO PHONE 2 DAYS. WHEN I CALLED TWC. THEY TOLD ME 2HRS HE BE OUT {AGAIN} NO CALL,NO SHOW...
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1.1
I liked
  • Service at mentor ohio excellent
#1003674
Reply to reviews
Just got off the phone with Time Warner...soon to be Spectrum. After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
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1.0
I liked
  • Product
I didn't like
  • Customer service
#1000402
Reply to reviews