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I had just moved and understood that I needed to have it transferred. I am in the military so money usually is pretty tight for me especially after having to move. Normally my bill is $114.39; however, with the transfer fee being $9.99, it upped my bill to about $125....
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#1008718
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took over two months to get the cable ran back to house, then when this was completed they never left a note saying it was done so we could schedule install once we found out it was completed scheduled appointment for installation to house include five boxes, internet...
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#1007312
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Time Warner / Spectrum is the worst. Their service intermittent, but the worst part is their customer service departments. When moving I found that they did not have stores anywhere near me to return the modem, so they told me to just drop it at a FedEx store, who had...
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1.6
I liked
  • When it worked
I didn't like
  • Clueless customer service
#1005913
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Time Warner Cable Internet Service Review

Time Warner Cable
#1027664
1.0
I've had Time Warner for years but my bill was $160 for cable and internet. I went to the local store and they reduce my bill by $60! Then after a year it went back up to $130. All the up and down with pricing and no changes in services. I'm tired of the price game. Canceling services.
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Time Warner Cable Cable Tv Service Review

Time Warner Cable
#1013576
1.7
Not willing to offer discounts to existing customers. If you try to downgrade part of package they state that it is intertwined and your bill will increase instead. They don't seem to be concerned about the drove of customers that are choosing to disconnect and go with alternatives. Time to say goodbye, Time Warner Cables days are numbered with such awful business practices
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Short Review for February 22, 2017, Other

Time Warner Cable
#1012285
1.0
I keep getting spam from abrown1286@twc.com (low cost drugs). TWC said there is nothing they can do.
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Time Warner Cable Account Review

Time Warner Cable
#1011168
1.1
Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
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Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
#1005315
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A TEC WAS TO BE HERE HOURS OF 9-10AM I DID RECEIVE A CALL HE WAS COMING NEVER A CALL TO TELL ME DIFFERENT I WAITED ALL DAY CALLED THEM 7 TIMES MY HUSBAND IS HEART PATIENT I'V HAD NO PHONE 2 DAYS. WHEN I CALLED TWC. THEY TOLD ME 2HRS HE BE OUT {AGAIN} NO CALL,NO SHOW...
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1.1
I liked
  • Service at mentor ohio excellent
#1003674
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Just got off the phone with Time Warner...soon to be Spectrum. After spending 2 hours on the phone with them 2 months ago to get my service changed to a newer/better plan at the same price (yes, it did require me telling them to cancel my service before they 'offered'...
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1.0
I liked
  • Product
I didn't like
  • Customer service
#1000402
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What a hassel. 1st,appt achedules tech hwre on time then,incorms me that i dont have cable run to my house and he haa to call another crew or reachedule. I said get a crew. Well that did not happen. Ao rescheduled with their call center to be told well why i did not...
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#1000094
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I have high speed, expensive internet service in the middle of town that works about half the time. I have had their techs here probably 15 times to fix the problem throughout the last two years. They come in and tell me what the last guy missed or didn't do and tell...
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Anonymous
Same Story

I have had the same type of issue, unreliable service for way too long. I can only hope Spectrum does a better job, because TWC has consistently let down the consumer.

#1000017
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I just started this week. Yesterday was my first day out of classroom training and I've got almost a week and 1/2 to go to have it complete. Last night when shadowing an experienced rep, I began knocking on doors and contrary to your situation, my experience was quite...
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4.9
#997957
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I went to the office to get a new all home DVR box that would record 6 shows at a time. They gave me a box that would do that. I get home and it only records 2 shows and you cannot watch any other shows while recording. I called and talk to a representative and they...
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2.4
I didn't like
  • Customer service is not very good
#996450
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