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Oh yes Spectrum and I have been working together for months on so much pixeling and lines and freezing that it was not funny anymore. I actually bought a new tv, had that exchanged for another bought new phones as I am disabled and have a landline too...and new surge...
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1.0
I liked
  • Bundled rates for disabled
  • Bundled services at lower rates for seniors
I didn't like
  • Raising price
  • Having to call constantly for pixeling
  • Remote charges i mean come on its paid for by now
#1187222
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Talked to an employee last month and he quoted a better price but told me they would be offering other packages after the 5thvof this month if I wanted to wait and get a better deal. Called yesterday on 2-9-18 and the lady I talked to was veryvunconcerned about helping...
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1.3
#1186952
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Feb 2, 2018 called to have Wi-Fi ONLY transferred to new home for future move in on Feb 8th to a new home. On Feb 2nd, cable, phone & Wi-Fi all disconnected though I repeatedly said not to disconnect because we'd still be in our current home through Feb 8th. Service...
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1.4
I didn't like
  • Incompetent employees
  • No solution to continuing problem
  • Customer service not knowing what to do
#1185538
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This started in Late 2016. I paid $150 of and $179 bill and called customer service that I will paid the rest within two or three business days. The reply was... "We are Spectrum and NOT Time Warner! we don't deal customers like this and If you dont paid...your...
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2.4
I didn't like
  • Poor customer servic
#1184422
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Time Warner Cable - Lair lair pants on fire

When I switch to this cable company I was told that they would buy out my contract well that never happened! STILL WAITING ON THAT MONEY!!!!! Was told by several different customer service people that oh they did not receive your buyout package oh it’s in PROCESS. Wow it’s been a YEAR and it’s STILL IN PROCESS!!!! WILL I EVER SEE THAT BUYOUT MONEY PROBABLY NOT!!!
#1172113
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THE ABSOLUTE WORST. I had an appointment window from 6-7 today. A technician calls me at 5 to say she is almost at my door. So I leave immediately from work to meet the technician (I live just a couple minutes from my work place) and I wait in my apartment. At 6, when...
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#1165084
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When I signed up for Spectrum TV, internet and phone in January 2016, I was told, indeed, promised, that at the end of the introductory rate period, in one year, if I called and requested it, I could receive the current introductory rate for the following year. The...
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1.0
#1164177
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Time Warner Cable - Spectrum Cable Sucks

This company sucks. You pay way to much for this service. No customer service at all. Cable out all the time.I am done with this company. Direct tv here I come.To people getting ready to get cable,do yourself a favor and do NOT use this so called company called SPECTRUM. If you do you will have nothing but PROBLEMS.
1.0
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Discounts and Special Offers
Diversity of Products or Services
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#1149488
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Time Warner Cable - Service sucks!

Still no resolution with Spectrum
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
#1146211
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Time Warner Cable - Spectrum

After three years as a client - And 15 service calls - 32 calls to customer service and tech support, two new lines dug and ran in our yard - 5 different modems, And a bill of $100 a month We are saying goodbye - Moving to Cincinnati bell for $45 With hopefully better service
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1144897
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