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I have been a loyal TWC customer since 2003 and every since they merged or got ready to merge with Spectrum my monthly internet (only) bill went from $65.00 to $92.00 and no one can explain to me how that happened. when I call in to Spectrum they tell me that they...
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Anonymous
Anonymous

Or you can report to FCC

Anonymous
Anonymous

Or even better..... demand a refund! We created a tool for exactly this reason! It is one thing to keep overcharging us, but to not be able to explain the charges is absurd! D...

2.7
I liked
  • When they were honest
#1027143
Reply to reviews
Never, ever, ever, ever in my life did I think I would ever be singing the praises of Time Warner Cable over any other company, but FOR GODS SAKE SPECTRUM HOW DID YOU MANAGE TO MESS UP TIME WARNER CABLE EVEN FURTHER!!!!!!!!! The 3 month period of outages I had to...
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Anonymous
Anonymous

You're chronically late - either downgrade your services or pay your bill on time. No one cares why you can't pay your bill .

1.4
#1026199
Reply to reviews
What a surprise, the "non-contract base rate" of $35/mo for what is now the the slowest internet offered by TWC, now just jumped to $45. Yep that's right, slower speeds, more money. OH, and now that they've been consumed by Speculum Communications, the rape...
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Anonymous
Anonymous

This is a classic bait and switch! And big companies like TWC (or Spectrum) always get away with it!! It sucks to hear you are getting charged more and getting a worse service...

2.1
I liked
  • People who answer the phone are usually polite
#1025704
Reply to reviews

Time Warner Cable - How could u suport unoriginal assassination of our president

Time Warner Cable
#1060136
I will no longer do buisness with a company thar supports The public theater......... That supports images of our President being killed in the name of attention... *** off
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Time Warner Cable - Everything!!!

Time Warner Cable
#1044707
My internet always drops. I don't get the channels we pay for. I am trying to solve this problem and I just get disrespected by managers. This is horrible service and horrible customer service and horrible managers!!!!
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Time Warner Cable - Bad customer service

Time Warner Cable
#1040958
They are so rude.doesnt know what's the question.keep saying same sentences instead expand it.However you change the question answer is same.everyone is busy for assisting customer but they don't have time for you as a customer Wow such a shame
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Short Review on April 26, 2017

Time Warner Cable
#1039594
2.5
Details
Why are there all these hunting shows on during fishing season
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Coverage Area
Customer service
Product or Service Quality
Reliability
Called to inquire to if internet ONLY was available at the address to where I'll be moving. I explained in the beginning, I was calling for future reference and would not be moving until May. I also explained that I was under contract still with a satellite provider...
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1.0
#1024102
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I tried calling and was on hold for 40mins. So i drove 45 miles to the Bangor Maine the office. To pay my bill which is so *** difficult to read cuz even if u pay them up to date they are still wanting more...a month ahead ***... the man i talked to Jimmy or Jamie or...
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#1020408
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This company is so ***. They recently updated the system and now none of our recorded shows will record as programmed. I have shows recording seasons past even back 5 seasons ago. when we programmed it to only record "new" shows. So our dvr box is full and won't record...
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#1017913
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Why should we pay full price for only half or 50 % of what we are recieving. Outages for TV bad pixel, internet, phone. They come out for service 2 and a half years now they cant fix the problem. But they stil bill me full cost trying to say they are giving me a credit...
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Anonymous
Anonymous

Sorry to hear this! Complaints about outages and slow internet are two of the most common problems clients are having with service providers like TWC/Spectrum. It doesn't surp...

1.0
I didn't like
  • Paying for poor service
#1016812
Reply to reviews
How many of you have been having poor service such as internet,tv pixels,phone by time warner/spectrum? you never get compensated for lack of service or outage or your to upset to report it? Well i think and hope a Lawyer can come up with a class action law suit to...
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Anonymous
Joanne

I'd be happy to join a lawsuit!

1.0
West Seneca, New York
I liked
  • Someone came out they said they cant fix the problem
#1016802
Reply to reviews
Recently I have ordered a Transfer of internet from my old apartment to the new apartment. One of the Representative said that new one is activated and its ready to use. As per them, i have connected the internet and I was able to use it for 2 days. All of a sudden in...
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Anonymous
Anonymous

Omg! No internet for one whole day!? How will you survive? Please let us know how it all works out for you. Prayers and God bless.

1.0
I didn't like
  • Poor customer service
#1015479
Reply to reviews
These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they...
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1.0
#1014173
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