Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Everything was good the first couple of months. I mean LITERALLY 3 MONTHS IN.

and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it would corrected.

Never was corrected. Following month my bill was higher and I spoke with a different representative. They mentioned the same thing. Basically saying that the late fee from the previous month got tacked on to the current month.

Also said there was a returned payment fee. Which I haven’t changed cards and I haven’t recieved any notification of anything. So I decided to cancel because of the level of dissatisfaction. Not to mention my WiFi kept going out and I kept having to reset my box.

Then when I just wanted to cancel, I couldn’t initially because I couldn’t remember my pin.

After several of tries we got it, then on top of that in order for her to take my payment so I could cancel was an additional $5. Kind associates on the phone , but terrible communication and services!!!!

Product or Service Mentioned: Time Warner Cable Internet Service.

Reason of review: Problems with payment.

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