Everything was good the first couple of months. I mean LITERALLY 3 MONTHS IN.
and then my bill started changing amounts. I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it would corrected.
Never was corrected. Following month my bill was higher and I spoke with a different representative. They mentioned the same thing. Basically saying that the late fee from the previous month got tacked on to the current month.
Also said there was a returned payment fee. Which I haven’t changed cards and I haven’t recieved any notification of anything. So I decided to cancel because of the level of dissatisfaction. Not to mention my WiFi kept going out and I kept having to reset my box.
Then when I just wanted to cancel, I couldn’t initially because I couldn’t remember my pin.
After several of tries we got it, then on top of that in order for her to take my payment so I could cancel was an additional $5. Kind associates on the phone , but terrible communication and services!!!!
Product or Service Mentioned: Time Warner Cable Internet Service.
Reason of review: Problems with payment.