State: California City: Los Angeles Clear all filters (71 of 1519 reviews match)
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On april 27th, I returned all my cable boxes. I decided to keep the internet service. I asked them how much would be my monthly payments. Customer service said it would be $44.99 per month, because I already have the modem. The bill for May says my monthly payment is...
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1.0
I didn't like
  • Have to lie to customers to keep business active
#1055041
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TWC is changing people extra on they're bill. I had arrangements for to payments. One was $157 was past due, so the agent allowed me to pay $78.88 on 10/05/16 & pay $78.87 on 10/10/16 . I made the irs payment with my debit card and the one on the 10th i paid with my...
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1.0
#935897
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What station is today's playoff game on? We have Time Warner why don't we get the game on television. How much more money do have to pay to watch the playoff games. Am I being *** to think we should get the playoff games on TV? I have searched the cable stations and...
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2.2
I didn't like
  • Television access
#934276
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Time Warner Cable Internet Review

Time Warner Cable
#705669
The internet constantly times out and has to be reset several times a day.
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Time Warner Cable Television Review

Time Warner Cable
#702127
4.5
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Horrible cistumer service today i was suppost to get 4 tvs serciced with them bu only 1 ofnthem geta all chanels and theybsend me to a store that closed manynyears ago 3113 west ball road anaheim ca what a wasted of my time. Not very professional customer service
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Other Product Review

Time Warner Cable
#675927
3.0
Details
Time warner customer service is horrendous....regardless of what tier service you're paying for....smh.
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Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Time Warner Cable Billing Department Review

Time Warner Cable
#663226
We put our account on autopay and twc cancelled our service for non payment. Every time we called customer service to ask why the bill was showing we had an unpaid balance they said it takes a couple months to reconcile. They said don't worry. The system will correct. It never reconciled and twc cancelled our service. No explanation
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I was overcharged by time warner cable. Only getting basic tv, Internet and phone they charged me 200-300 dollars a month for something I never ordered or recieved. I cancelled everything lady year and bill should have been 100$ a month max. I was taking care of my 90...
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#931234
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The worst experience of my life. About to have a heart attack. They have showed up or have been called upon 9 different times in less than 4 weeks. The first tech nailed down the wires over my wall let me repeat that he nailed down all the wires over my wall and I...
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1.0
#922324
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Horrible company, i swithched from direct tv with apromise of lower bill and 300. 00 visa for switching. I got the bait and switch method done. After 2 months of checking status of card i was told i dont qualif and my bill is higher that direct. That the only reason...
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1.8
I didn't like
  • Were not able to offer any solution
  • Made no attempt to correct it
  • Waste of my time
#881013
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TWC is famous for starting your service and then...on a monthly basis...you will start to notice creeping surcharges on your bill. It's never a lot. Just a few cents here and a few cents there. Small penny charges which they say are Taxes and Gov't fees and out of...
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1.4
I liked
  • Internet speed and stability
I didn't like
  • Set top box charge come on its paid for by now
  • Contanst increase in billing charges
  • Remote charges i mean come on its paid for by now
#868809
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In late Aug 2015 I was selling my current home and moving five miles to another. I had DISH cable service. I called Time Warner and was told I was eligible for a package including cable with a $300 prepaid Visa card reward. I signed up. Within a few days I completed...
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2.8
I didn't like
  • Lied to me to get me to sign up
  • Lied about notifying me i was ineligible for reward card
  • Being lied to
#828700
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My router went out and I didn't know. I called timewarner and was told I needed to upgrade. That was a lie and at first the charge was $30 and when I complained it went down to $10. I am on Social Security and how do you do that to people. I got rid of cable and my...
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1.0
I didn't like
  • No concern that they had lied to me
#760916
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Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
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-Hello. I just received my $300 Visa Reward Card today and I am very happy it arrives earlier than I have expected (didn't wait for 4-6 weeks). I have completed the 90 days and for you to be able to receive the said $300 reward gift card you should receive a redemption...
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5.0
#746823
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