State: New York City: New York Clear all filters (34 of 1484 reviews match)
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I installed TWC's 2mbps internet for $14.99/month with $39.99 installation charge in NYC, which I paid for online. The installer did a good job and the service works fine most of the time. Then I get an additional bill... It tells me to pay $5.65 in taxes and fees,...
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2.5
I liked
  • Price of the internet
  • Field technician
I didn't like
  • Customer service reps avoiding questions and changing subject
  • Reps avoiding questions
#843615
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The service is way overpriced compared to the phone company. We had the service for a year and then all of a sudden our prices went up 50%. When we inquired they told us our contract was up and a new contract would be bout 15% more. So we went back to Verizon which was...
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Regularly Time Warner interrupts my viewing of a channel that i already pay for in order for me to buy a more expensive package. I call customer support but no one can give me a rational explanation and I just get the instructions to reboot my cable box. This happens...
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I didn't like
  • False promise
  • Zero customer service
  • Unacceptable practice to sell more expensive service
#757195
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Time Warner Cable Phone2Go Mobile Application Review

#913281
You say there no issues in my area but I've been down for 3day !!! 3152450991 Dedwards002@twcny.rr.com
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Time Warner Cable Bundle Review

#887095
cable and internet service continually out. i call at least every week to report service problems. the ny state attorneys office needs to investigate how a company can charge consumers for service that doesn't work. it fraudulent.
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Time Warner Cable Internet Service Review

#698998
TWC internet service sucks. The connection constantly goes in and out. TWC rips their customers off by charging a lot of $$$ with shoddy and terrible Internet service. TWC should treat their customers better and not just try to temporarily fix the problem they need a permanent solution. This is one very dissatisfied customer.
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Time Warner Cable Internet Review

#697230
1.0
No internet, and company doesn't seem to care
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Time warner cable keeps changing their promise. in the begining and lying about their promotion. Their customer representative one day told me my balance is zero, but still get a bill when I called the 2nd time, they denied what they had promised. never expect they...
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3.0
I didn't like
  • Being lied to
  • Time to get a technician to our home
  • Averting answering questions
#712304
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Reported serious email issue in November 2014, and very two weeks to present date October 5, 2015, nothing has changed. Reps from out of this country and NY State did not help. False, misleading and contradictory information were standard practice. Reps stated they...
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1.6
I didn't like
  • Technical suppport
  • Be given the run around
#711205
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When my old cable box died, I asked Time Warner to replace it, which they did with a broken box that already had someone else's programming on it. When I call to report it, I get bribed with a bright new cable box that can record 6 shows at once! As well as$50 off my...
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We signed up for TWC two months ago and were told how to process for the rebate. We didn't receive the first bill; the second include an overdue invoice. When I phoned, TWC said fine, we'll send you the code to log in for the rebate. Many weeks and phone calls later...
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Anonymous

Anonymous Yes- a lot of money to the CROOKS, I had to pay, landlord charges me. I was a customer of there's 6 years ago. 142.00 out the DOOR and they tell me MORE- 300.00 visa card is G...

Anonymous

Anonymous same here too!! After being told I qualified I am now told my area did not qualify.

After 30 years, since they could not fix signals and they were not doing survey of my new apartment before move I moved to Verizon (very happy of this move). Since I did not have reception for the last 3 months after disconnecting asked them to give me credit for the...
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1.0
I didn't like
  • Customer service sucks
  • Field technician who was a noshow
  • Mistreatment by representatives
#694808
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On June 22 2015 I pick up my telephone and discovered I had no dail tone. I called verizon and they told me I have no longer have a account with them. I have been a verizon customer for 32 years. They told me Time Warner removed my service. Unauthorized. I had no...
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Contact Time Warner Cable

Headquarters Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
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Companies similar to Time Warner Cable

absolutely the worst ever. i had to complain to FCC, and then it only worked for a week or two and back to lousy service. the federal government should investigate. they send you a bill and often dont even give you service. why do we have to accept this? should fine...
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1.0
I liked
  • Fios service much better
I didn't like
  • Nobody knows anything
  • Argumentative customer service
  • No solution to simple task
#566647
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