State: North Carolina City: Charlotte Clear all filters (39 of 1508 reviews match)
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I admit I was two days late paying my internet bill. They disconnected my service and when I called to pay the bill I was told they had to start a new service because we canceled our service. I did not cancel or request my service be canceled I was just late paying the...
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1.0
I liked
  • Time warner
I didn't like
  • Spectrum
#1014162
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Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen. Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
#1005315
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After finding all these complaints with the TWC/Spectrum billing practices it's amazing that they haven't had a class action lawsuit brought against them. If thousands of similar complaints have been made why isn't there a class action lawsuit against their business...
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#951920
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Time Warner Cable - Paying for service I can't use

Time Warner Cable
#1062631
1.0
My landline phone has a clickling noise inside the line, the reps have sent codes to my modem numerous of times and it still hasn't cleared the line. I am paying for service i can't use. Internet is very slow.
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Time Warner Cable Internet Service Review

Time Warner Cable
#913775
1.0
Terrible problem solving spent months trying to get half decent speeds. Technicians were clearly lying... I'm a bit technical and they couldn't even justify their proposed solutions. I'm dropping this expensive and extremely unreliable company
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Additional Charges Review

Time Warner Cable
#829327
Every month added fee Raleigh NC
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Other Product Review

Time Warner Cable
#714152
1.0
Worst customer service, problem i called about never resolved, talked over and promised twice a call back and followup. That Never happened. All their phone reps need classes in PR with dealing with customers.
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10/2 - Went by the TWC store bought easy install self installation kit. Was told that it my complex was ready for service already. Hook it up and go. If it didn't work it would take 3 hours at the most for someone to come out and turn on service. It never worked all...
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1.0
I didn't like
  • People lying
  • Rude customer service
  • Are the only choice
#940932
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On September 24, 2016, Paid my bill of $186.20 for TWC services. When I checked my account it showed an unauthorized payment of $186.20 STOLEN from my account without my knowledge. When I made TWC aware of this problem I got this "We're sorry for any inconvenience,...
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1.0
#927412
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I canceled my cable service in Charlotte, NC on 8/26/16. I received a bill after canceling and called them on 9/5/16 to confirm. The representative said it took 12 days to process and prorate. I later received a bill for the Next billing cycle. I called them again on...
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2.3
#920048
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I called because my apartment wasn't cable-ready (if you can believe that!). They sent a technician and he was NO help because he said Time Warner would send someone else out because his job was to connect service to an existing outlet. I called Time Warner and told...
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I didn't like
  • Lack if problem solving skills
#887513
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I was forced to be in a 3 year contract with TWC Business class, I sold my biz after 2 years, returned ALL my equipment to the main office in Charlotte told them I am no longer in business got my receipt and left. 30 days later I got a bill for 1476.00 I called they...
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1.3
#870069
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Time Warner Cable sales people will give you a price install and suddenly they have no idea how you got that price. Old BAIT AND SWITCH TACTICS then they pretend to reconcile the situation by giving you a credit but in the end you are paying more for the service . One...
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1.0
#842601
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I had a service call with Time Warner for this morning. True to their ads, they texted me on my cell phone several times. The last text had the technician's photo and ID number. Five minutes after the allotted arrival time, I was on the phone with them to advise that...
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3.8
I liked
  • Internet speed when it works
I didn't like
  • Canned script by customer service
  • Cannot speak with supervisors
  • Waste of my time
#805365
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