Time Warner Cable Austin, TexasComplaints and Reviews

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1.6 Based on 464 reviews
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  • Customers like
    • Internet speed when it works 11
    • No contract 7
    • Variety of channels 5
  • Customers don't like
    • Lack of problem solving 28
    • No solution to simple task 27
    • Argumentative customer service 23
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I'm in a bad spot now because I have to tolerate these *** offs,cheaters and liars for at least 6 more months.And please believe me, I have tried to get rid of them,but then again, the option where I live is AT&T. They keep going up on their rate and bull**** people that you were on a promotion, and they use this excuse over and over again. An an other thing, is this bull**** about megabytes that they claim its up on the 300 megabytes. Pure... Read more

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I have been a Time Warner customer for over 2 years due to lack of options. For the first year my box would shut off and reboot randomly every day. I placed numerous calls and all that was done was a signal was resent and my box was to adjust on its own and give me satisfactory service. Eventually a service tech came to my residence and was reluctant to change equipment. after a few adjustments, my cable seemingly worked, only to continue the... Read more

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A few days ago I put in an order and they told me my one time payment was $14.95 installation and they then try billing me $80.00. I go back and forth with them and they tell me my installation date is the 14th at 9 am. I confirm that I pay the money on the 14th today and now I owe 114.93 and 40 bucks for the installation. I have now called and been on chat for the last hour and a half and have been sent to 4 different chat agents and two... Read more

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I requested my internet service to be cancelled on July 31st but they went ahead and cancelled it 4 days in advance. I called to get it started again but was redirected to a different person 3 times. The first person I talked to said that he couldn't help me and redirected my call to a department. The second person said she restarting services was not her department and redirected me to, yet another, person. Finally, the last person said that... Read more

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So, I have to wait another 3-5 business days to receive the money I am owed from TWC. When I talked to CSRs I was told something different one three different occasions when I asked where my money was - one CSR told me the refund had not been processed - another CSR kept going back to the first overcharge-and the third CSR said my check had been processed but it would take 4-6 weeks to get to me. It was then a CSR in Inving confirmed that I had... Read more

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I've been a Time Warner customer for about three years now. About a year ago I was trying to make a better effort to cut down on my energy bill and noticed that my cable box was generating a lot of heat even when I had my cable turned off and the box just plugged in. Unplugging it when not in use wouldn't be a problem except that when plugged back in the box usually takes about five+ minutes to startup- longer than my desktop computer. So I... Read more

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I only watch the PBS station, and when they started to switch the stations to requiring the digital adaptor I was ok - - until they did it to the PBS station. But then I found it on one of the channels that was (apparently) not going digital. That was good for one week, and then the message was that the station was encrypted - - but then I found it on another station! One of those odd one, like 6-62. But then, soon, the message was that it... Read more

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I signed up as the promo required. Then follow up after the 3 months of paying on time, then nothing. I had two reps say I should have gotten the prom, a dell computer/tablet. Sooo finally I called two weeks ago (it has been 8 months) and they again said I should have gotten the tablet. Then today I get a letter saying I did not meet the requirements. Called and no one can tell me what requirement I did not meet. I know of two other folks... Read more

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It took over 37 minutes to find out why my monthly charge increased by $15. The CSR was not trained to answer my question and could account for only $6 of the increase. I finally canceled HBO and saved $18. If there were another provider option in my area, I would switch immediately. I'm tired of these random increases.

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I had only starter tv for years, then added internet. Now I don't need cable tv but Time Warner charges me for it anyway saying the two can't be separated. When I got the internet added I did the self install myself, very simple. I tried to return the adapter for digital but they refused to accept it. Later I will be charged for it but they insist I need it for cable tv that I am no longer using.My bill more than doubled in the last three years.... Read more

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