Time Warner Cable Dallas, TexasComplaints and Reviews

Submit ›
or
1.6 Based on 464 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Internet speed when it works 11
    • No contract 7
    • Variety of channels 5
  • Customers don't like
    • Lack of problem solving 28
    • No solution to simple task 27
    • Argumentative customer service 23
Advanced
search
loading...
More Less

I moved into my town home back in August. I have had constant outages due to "wiring problems"; both in the home and street. A supervisor came out less than 2-weeks ago and told me the weather can cause issues but took steps to correct it. Here I am again on the line to get yet ANOTHER person to my home to "fix" the issue. Pardon me if I have little to no faith this will ever be resolved! If you have other options for your internet service, do... Read more

Was this review helpful? 0 1

Time warner cable is the worst company I've ever worked with. Last year I had TWC and then returned my equipment. They "lost" my equipment, charged my $110 and sent me to a collections agency. I called and opened a case and somehow a couple months later they "found" my equipment. Besides that, their time for setting up your services takes +2 hours and the guys don't even use GPS to locate your house. You cannot do anything online and always have... Read more

Was this review helpful? 1 0

I am offended by your commercial content advertising Versace Dylan Blue fragrance. The commercial is shown in the morning on TBS and during prime time. I have no appreciation see men kissing during boxing and am deeply ashamed for my neices and nephews. I feel this content is offensive and too mature for some audiences.

Add comment

TWC Dallas, TX 5/11 4:21 PM CT - In May, my year was up and I called to set my bill and choices. The CS manager (Sharon) gave me a deal at a few dollars less than I had paid the last year each month. She put in a $20 credit to accommodate the first month, but second month, bill went up $20. 6/3 4:32 PM CT - I called, spent an hour with 2 reps who said the internet deal was no longer offered and I was stuck with bill. Billing rep (Veronica/IM ID... Read more

Was this review helpful? 1 0

I had scheduled a call to return the equipment and a Time warner Cable guy came to my apartment and took the equipments and did not give me the receipt for the same. He was a Thief the time warner stealing agent. NOW when i disconnected the service after 6 months they say we arent able to find the equipments on my account and they are charging me for all the equipments I returned and I did not have receipt for... BEWARE OF TIME WARNER $381.00... Read more

Was this review helpful? 2 0

So PISSED ITS SAD. I GOT TIME WARNER CABLE ABOUT A MONTH AGO AS I WAS APPLYING FOR CABLE IT WENT THROUGH WITH NO DOWN PAYMENT JUST FIRST MONTH BILL WASN'T TOLD NOTHING WILL INTEFERE WITH IT. 2 WEEKS LATER CABLE OFF, BECAUSE THEY SAID I HAD A PAST DUE BALANCE FROM COUPLE YEARS AGO. I INFORMED THEM WHAT U GONE DO WITH THE FIRST BILL I PAID AND WHY NOT INFORME THAT WHEN U RANNED MY CREDIT. SO IT WAS ALL A CATCH. I WAS TOLD TO CALL 8778537446 WHEN I... Read more

Was this review helpful? 1 1

Extremely pissed with this *** time warner. The techs are lazy *** liers. Say they called nobody answered phone. Say they came nobody answered door. Missed day off work to be here for installation. Totally unhappy

Add comment

What a misleading advertising ploy. They send you a new modem so you can have greater speed. Provide installation instructions. Seemed harmless on the surface. The insturctions stated we would retain the same network name and password but this was not the case. It was all different. After two chat sessions and two phone calls it turned out the modem was not functioning properly. So next was a service call but the company that came out was... Read more

Was this review helpful? 1 0

I have a few beefs with Time Warner and the cable industry in general. I'd like to know how I can be subscribed to a channel but receive no content. When I purchase a magazine subscription I get the cover and content, not just the cover. Next is the number of channels. It's not the number of channels the customer receives it's the content. Just because you can open up a frequency and broadcast over it doesn't mean it adds anything to the... Read more

Was this review helpful? 0 0

UNRELIABLELike a vending machine, if it doesn't work, you just lose.Cheaper service but sub standard. No bargain if you value your time at all.Reviews run 1's (80%) or 5's (20%). If it works , when it works, great. BUT lots of drops, loss of connection, including phone, and Customer service that sets a standard ( a very low one).THEY ARE UNABLE TO FIX ANYTHING THAT ISN'T DROP DEAD SIMPLEand Customer service that often just runs the clock on you,... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Time Warner Cable.
Filing a new complaint about
×