Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up).
I called customer service and they told me I needed to return it so I wasn't charged for equipment that I didn't order. Makes no sense. So I go to time warner and wait in line for over an hour just so I can turn in equipment that they sent me "by accident." The sales person at the store told me if I didn't turn it in have have someone sign for it I was going to be charged.
Why do I have to go out of my way and waste my time if they messed up. They should help me out for their mistake.
Product or Service Mentioned: Time Warner Cable Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.