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Time Warner Cable - Rip off

Started out paying 44 now paying over 80 for something that cuts out is not right.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
#1119532
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Signed up for time warner cable a month ago and that same day picked up the equipment from a spectrum store. A few days later that same store sent us a second set of equipment (without me asking for one since we had already picked it up). I called customer service and...
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h.kitchener
h.kitchener

Mistakes happen. The real problem with Charter---or whatever they call themselves now---is that you had to wait an hour in line to talk to someone. They have an office in my a...

1.0
#1086002
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These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they...
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1.0
#1014173
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I began service with TWC in Feb of 2016. I was very happy with the service and customer care. Then came Spectrum. Since the acquisition, merger, or whatever they're doing... Service levels and customer care have TANKED. I have had intermittent issues with TWC service,...
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Anonymous
Anonymous

I live in NYC and have the same problem with the Internet becoming so slow it gets a D and F rating for the US and World on Speedtest.net! I am in Manhatttan New York and it g...

1.4
I didn't like
  • Spectrum completely ruining my isp
#987057
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I moved into my town home back in August. I have had constant outages due to "wiring problems"; both in the home and street. A supervisor came out less than 2-weeks ago and told me the weather can cause issues but took steps to correct it. Here I am again on the line...
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2.8
I liked
  • Fast internet service
I didn't like
  • Constant outages
#974553
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Time Warner did NOT disclose that if you change your plan with TIME WARNER you automatically go over to the new company Spectrum. They make the change in nanoseconds and will not let your old plan run to the end of the plan date. They will NOT disclose this to you....
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Anonymous
Anonymous

I am not sure where the scam is. Spectrum is Time Warner Cable and Time Warner Cable is Spectrum. Eventually all customers will be migrated to the new spectrum plans as curr...

#956326
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Time Warner Cable Internet Service Review

Internet is slow. And yet my bill goes up every month for no apparent reason. When we first got time warner, our bill was roughtly- 50-60. Then it went up to 70. And now this month it's 90? I dont think so. This company is horrible and I wouldnt recommend it to anyone unless you like being ripped off and pay over $90 for just internet.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#936557
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wen I called tw in april-2016 tw's rep quoted to me that I would b able to pay my bil on the 15th of each month. he saw on his end where I was calin from an he stil lied, I get paid as early as the 8th each mo. but sometimes I don't get paid til the 14th; rite now I...
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#926455
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I am not a customer of time warner, but my neighbor is. I told the time warner technician do not but cable in my yard. The technician assured me he would not put it there. Came home the cable was on my side of the fence because it was easier than putting it in...
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#924482
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Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, New York 10019-8016
United States
Phone:
(888) 892-2253
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Time Warner Cable Products and Services

All Time Warner Cable Products
I'm in a bad spot now because I have to tolerate these *** offs,cheaters and liars for at least 6 more months.And please believe me, I have tried to get rid of them,but then again, the option where I live is AT&T. They keep going up on their rate and bull**** people...
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1.0
I didn't like
  • Time warner sucks
  • Being lied to is the worst thing you can do to a customer
  • Poor customer service mgr
#924006
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