State: Texas City: Austin Clear all filters (26 of 1528 reviews match)
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These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere. Then, you call them only to find that they are inadequate in solving your problem because they...
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1.0
#1014173
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I'm in a bad spot now because I have to tolerate these *** offs,cheaters and liars for at least 6 more months.And please believe me, I have tried to get rid of them,but then again, the option where I live is AT&T. They keep going up on their rate and bull**** people...
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1.0
I didn't like
  • Poor customer service mgr
  • Time warner sucks
  • Being lied to is the worst thing you can do to a customer
#924006
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I have been a Time Warner customer for over 2 years due to lack of options. For the first year my box would shut off and reboot randomly every day. I placed numerous calls and all that was done was a signal was resent and my box was to adjust on its own and give me...
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2.3
I didn't like
  • Refund issue
  • I feel as though i have been taken advantage of by this company
  • Zero customer service
#831967
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Time Warner Cable Account Review

Time Warner Cable
#594078
1.0
Details
It took over 37 minutes to find out why my monthly charge increased by $15. The CSR was not trained to answer my question and could account for only $6 of the increase. I finally canceled HBO and saved $18. If there were another provider option in my area, I would switch immediately. I'm tired of these random increases.
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A few days ago I put in an order and they told me my one time payment was $14.95 installation and they then try billing me $80.00. I go back and forth with them and they tell me my installation date is the 14th at 9 am. I confirm that I pay the money on the 14th today...
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1.3
I didn't like
  • Customer service
  • Random price surging
#694002
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I requested my internet service to be cancelled on July 31st but they went ahead and cancelled it 4 days in advance. I called to get it started again but was redirected to a different person 3 times. The first person I talked to said that he couldn't help me and...
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#673319
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So, I have to wait another 3-5 business days to receive the money I am owed from TWC. When I talked to CSRs I was told something different one three different occasions when I asked where my money was - one CSR told me the refund had not been processed - another CSR...
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1.0
I didn't like
  • No solution to simple task
  • Incompetance
  • Problem with registration
#671388
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I've been a Time Warner customer for about three years now. About a year ago I was trying to make a better effort to cut down on my energy bill and noticed that my cable box was generating a lot of heat even when I had my cable turned off and the box just plugged in....
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2.7
#647172
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I only watch the PBS station, and when they started to switch the stations to requiring the digital adaptor I was ok - - until they did it to the PBS station. But then I found it on one of the channels that was (apparently) not going digital. That was good for one...
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1.0
I didn't like
  • Only choice offered to pay more
  • Are the only choice
  • Monopoly in my neighborhood
#626514
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I signed up as the promo required. Then follow up after the 3 months of paying on time, then nothing. I had two reps say I should have gotten the prom, a dell computer/tablet. Sooo finally I called two weeks ago (it has been 8 months) and they again said I should...
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#611876
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Contact Time Warner Cable

Mailing Address:
Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
Phone:
(888) 892-2253
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Time Warner Cable Products and Services

All Time Warner Cable Products
I had only starter tv for years, then added internet. Now I don't need cable tv but Time Warner charges me for it anyway saying the two can't be separated. When I got the internet added I did the self install myself, very simple. I tried to return the adapter for...
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2.1
I liked
  • Internet speed when it works
I didn't like
  • Lack of problem solving
#578657
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