These folks are at the apex of poor! When you go on-line to fix a problem (AND YOU WILL HAVE PROBLEMS), they try to solve through a chat that is an infinite loop to nowhere.
Then, you call them only to find that they are inadequate in solving your problem because they truly are clueless, and sadly, many times there is no solution.
If you have options, go anywhere else than to subscribe to this excrement of a company that reminds me of the sludge that Andy Dufrane crawled through to escape Shawshank prison. (Actually, the sludge would be an upgrade than dealing with these incompetents.)
Product or Service Mentioned: Time Warner Cable Customer Care.
Reason of review: Poor customer service.