My mother was with Time Warner Cable Ohio. She is 68 years old and lives on a fixed income.
In short, TWC raised her rates again and she just refused to pay them any more money for the service they offered. I offered to pick up the tab because the switch over can be extremely frustrating for her - she's not great with technology. She was having none of it and insisted that she was going to switch to another local provider. Changing over was an absolute nightmare.
TWC people told her that her bill must be paid in full and all equipment turned in before they would release her phone number to the new service provider. Blatant Lie. When the new provider tried to gain access TWC blocked it, claiming the new provider had tried to gain the number fraudulently. Calls to TWC resulted in more delay tactics and she was told they (TWC) would tie this up so long she'd never keep her home phone number.
This being done to a 68 year old grandmother...
What a shame.
Product or Service Mentioned: Time Warner Cable Phone Service.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.