Product: Time Warner Cable Account Clear all filters (0 of 88 reviews match)
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Time Warner Cable - Account Review from Dalzell, South Carolina

After having been a long time subscriber to time Warner cable, i have finally had enough. My contract recently expired and they tripled my bill to 270/month with no notification given. That's a car payment for some people. When presented with this, i was told that the best they could do was 200/month (after taking away some of my services) when my initial contract was for $80/month. In short this company practices legal extortion, holds no value in customer loyalty, provides sub par service, and will stab your checkbook in the back given a chance. All of my immediate family and friends across 5 counties in north Carolina will be giving them the boot within the week.. i would be less frustrated trying to create internet by rubbing two sticks together in my back yard for the rest of my life...
1.0
Details
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
Dalzell, South Carolina
Product
Time Warner Cable Account
#688585
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Time Warner Cable - Account Review from New York, New York

On June 22 2015 I pick up my telephone and discovered I had no dail tone. I called verizon and they told me I have no longer have a account with them. I have been a verizon customer for 32 years. They told me Time Warner removed my service. Unauthorized. I had no phone service for a week. I want to know how this could this happen with authorization. I called Time Warner and they told me it was an error. I had to sign up for new service which will be Verzion fios. Because my number was no longer be reset under copper because the location is fiber capable now and can only get Fiber for reset. TWC they admitted mistake of port was on there in and agreed to have tnt released back due to an mistake again I was not notified and want action against this matter.
Product
Time Warner Cable Account
#669290
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Time Warner Cable - Customer Service issues

I have to tell you, I've never in my life experienced such a "quagmire" in trying to install and activate this "simple" digital adapter. I can't possibly name all of the events that lead to this email but it seems you've hired summer help that is not qualified to answer questions relating to this transition. All they know to do is keep transferring customers which promotes an at least 20 minute hold time each time. Over the past two days, I've spoken with at least 9 different associates, totaling two hours on the phone last night and another two hours, including a trip to the local Time Warner office, this morning. At least two of these associates gave me misinformation, one argued with me and one supervisor pretty much lied to me. No one seems to be on the "same page," with the exception of Amy at the Albemarle office. She is a wonderful customer service employee. If this adapter had been something I requested, I may have been more patient, however, I feel this was inflicted on me and the handling of this has been absurd! Sherry Stauch, 417 Smith Street, Albemarle, NC 28001 Account # 202-521267702-001
Product
Time Warner Cable Account
I didn't like
  • Poor customer service
#644245
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I requested an extension on my bill and was granted an extension. I made my scheduled payment on time and my service was disconnected 5 days later (today). My scheduled payment was due on 2/15/2015 which I made and was told I was not supposed to make the payment I was...
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1.8
Product
Time Warner Cable Account
I didn't like
  • Customer service sucks
  • No solution to simple task
  • Very poor customer service
#638750

Time Warner Cable - Unilateral billing changes

Without notice Time Warner Cable sent us a bill $50.00 higher than our regular monthly bill, despite the fact non of our services increased. When I called and spoke to multiple people over a 2 hour time period their only response was they were doing account audits their promotions changed. I explained that I have a letter from them stating what my rate would be for 2015 and that rate was good until year end. They said it didn't matter, they can unilaterally increase rates at any time. On top of that they back dated the rate, so the actual increase is effective last month and I have to pay more for last months bill which I already had paid.
Product
Time Warner Cable Account
#632450
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Time Warner Cable - Account Review from Mesquite, Texas

Never heard back from Sum at the Corporate office. I left a msg and will attempt to call first thing on Monday morning I really feel at this point my cry for ASSISTANCE has fallen on DEAF EARS and I feel they use the oh we attempted to retrurn your call to the company's advantage....because I feel even if you knew you had attempted to call me and I made several attempts to RETURN TO CALL seems like you would have taken the next step to contact me via email especially since that was also a form of contact listed on the initial complaint instead I get a vmail. And a service guy showing up at my door to collect the company's cable boxes and modem. I can only hope the next TWC customer is treated better....but I guess in the end were all just and account number not a human that has experienced issues or setbacks.....with this company if you make an arrangement it's not honored!!!!! I said it before it's bad BUSINESS but the company's choice to operate in that manner!!!!
1.0
Details
Coverage Area
Product or Service Quality
Product
Time Warner Cable Account
#611864
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Time Warner Cable - Sent me to collections when the bill isn't due for over 2 more weeks

Save yourself the hassle and deal with another company. This one will just create a lot of unnecessary stress for you. They don't have a clue what customer service is. They tell me that I need to drive 45 minutes away to return my equipment and are only open during business hours. If you put the equipment in the "drop box" you won't get a receipt, and they will send you to collections. Then they send you your final bill and before it is due, they start having someone from their "collections dept" start calling and hassling you. You can call them 5 times and ask the same question and you will receive 5 different answers. It is a joke. Heaven forbid you lose your "pin". You will not be able to turn off service to your own account. I was on the phone for 2 days straight calling them jumping through hoops trying to cancel my service. They ran my credit 3 years ago when I signed up for the service, but somehow they don't have my social security number to verify who I am. Therefore, I was not surprised to receive a call from their collection dept this morning when my bill isn't due until March 7.
Product
Time Warner Cable Account
I didn't like
  • No solution to simple task
#597370
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Time Warner Cable Account Review

It took over 37 minutes to find out why my monthly charge increased by $15. The CSR was not trained to answer my question and could account for only $6 of the increase. I finally canceled HBO and saved $18. If there were another provider option in my area, I would switch immediately. I'm tired of these random increases.
1.0
Details
Billing Practices
Customer service
Price Affordability
Website
Product
Time Warner Cable Account
#594078
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I would like to share my story about employment with Time Warner Cable INC. Greensboro NC from 12/13/2013 to 02/02/2015. I worked as a door to door salesman for the company. i talk face to face with hundreds of former customers of Timer Warner INC during this time. One...
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Anonymous
Anonymous

Shut up. You sucked at your job. If you weren't useless you would have made money. Go work at a gas station.

Anonymous
Anonymous

I am currently in a similar situation. Reach out to me at twcdirectsalescomplaint@gmail.comI am thinking we could team up. I have a few others who would speak out as well. Thi...

1.3
Product
Time Warner Cable Account
#590651
I havent had Time warner cable for many years. Ive been working on my credit lately and all of a sudden I have a new collections account for $200. I called the company that put it up there and its from TWC. I asked them why is this now coming up on here? Why wasnt I...
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1.0
Product
Time Warner Cable Account
#590441