Product: Time Warner Cable Account Clear all filters (85 of 85 reviews match)
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I dont know where to begin...taking money out of my account for a bill without my authorization, over a bill that wasnt due yet.And then hanging up on me 7 times when i tried to file a complaint. I ended up moving and canceling the account completely, and now they sent...
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Time Warner Cable Account
#1058879
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Time Warner Cable Account Review

Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
1.1
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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Time Warner Cable Account
#1011168
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Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen.Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
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Time Warner Cable Account
#1005315
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I've just recently cancelled my standard cable and going to cancel my internet services as well only because I've had very poor customer service from them. I'm tired of fighting with them over the phone. I have no problem with any other services except time warner cable...
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1.1
Product
Time Warner Cable Account
I liked
  • Customer service
I didn't like
  • Billing customer service upgrades
#996192
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To whom this my concern, i was so excited of getting service with twc, i was approved and paid $140 buck which by the way was my last in the bank until i got paid the following week, so i set it up for them to come out today, i get a phone call stating this morning...
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1.0
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Time Warner Cable Account
#936608
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I wanted to watch the Olympics at work.Tried to log into my account but I forgot my password. Tried to reset it. Failed. Called Time Warner and unless I had a special 4 digit code from my bill (how could I get that if I can't log into my account?) or they could call my...
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1.0
Product
Time Warner Cable Account
I didn't like
  • Customer disrespcet
#896746
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Time Warner Cable Account Review

Worst Ever. 20 minutes before my appt after I had to *** work because they couldn't meet my schedule to install they already debited my account $126 they tell me i need to pay an additional 120 if not then they will cancel my appt. The should have told me that when i did my application or before the day of my appt go to any other service other than them very unprofessional
1.2
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Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Brook Park, Minnesota
Product
Time Warner Cable Account
#819042
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This is the worst internet and cable company in this area.They called me to pay my previous balance so I can get my services restored. I gave them my checking acct. Info so they can get get the money. They said my services would be restored in 5min to an 1hr and if it...
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Time Warner Cable Account
#813123
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Time Warner Cable Account Review

We had stuff on our account we kept trying to get removed. Then our bill kept going up to the point where we couldn't afford to pay it. So they actually sent a bill collector to our house. Threatening possible legal action. We had enough they turned us off so we got direct tv. Never again will we have time Warner.
1.4
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Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Product
Time Warner Cable Account
#812733
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Made the mistake of using Time Warner in college 14 years ago.Now they refuse to stop mailing marketing materials to my parents' address. IN A STATE THAT DOESN'T HAVE TIME WARNER SERVICE! I got them to finally stop sending $0 bills a few years ago, but my parents still...
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1.0
Product
Time Warner Cable Account
I didn't like
  • Worst customer service i have ever experienced
#809304
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