Product: Time Warner Cable Account Clear all filters (0 of 88 reviews match)
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Time Warner Cable - Can't cancel service after mom's death

Mom passed 2 months ago. I am told I can only cancel her service if I come in to store with death certificate. I am 4 hours away from closest store.
1.0
Details
Exchange, Refund and Cancellation Policy
Product
Time Warner Cable Account
I didn't like
  • Cancellation policy
#1415352
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OK WHAT THE HEY IS HAPPENING TOOO OUR SERVICE I AM VERY DISATISIFED IVE BEEN A LOYAL CUSTOMER OVER 15 YEARS AND HELP YOUR DOUBLE CHARGING ME ON MY JULY 26TH 2018 BILL ITS NOT FUNNY AND IM TRYING TO GET BETTER SERVICE AND GET A BETTER PLAN A DISCOUNT IM A SENOIR AND A...
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Product
Time Warner Cable Account
#1341855
expensive, unreliable service. and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the...
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1.1
Product
Time Warner Cable Account
#1230006

Time Warner Cable - Horrible billing and customer service

I dont know where to begin...taking money out of my account for a bill without my authorization, over a bill that wasnt due yet. And then hanging up on me 7 times when i tried to file a complaint. I ended up moving and canceling the account completely, and now they sent me to collections over a bill i didnt even owe....my credit score went down 30 points. I will never recommend them....ill go without wifi before id use them again !
Product
Time Warner Cable Account
#1058879
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Time Warner Cable Account Review

Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Time Warner Cable Account
#1011168
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Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen.Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
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1.7
Product
Time Warner Cable Account
#1005315
I've just recently cancelled my standard cable and going to cancel my internet services as well only because I've had very poor customer service from them. I'm tired of fighting with them over the phone. I have no problem with any other services except time warner cable...
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1.1
Product
Time Warner Cable Account
I liked
  • Customer service
I didn't like
  • Billing customer service upgrades
#996192

Time Warner Cable - Account Review

To whom this my concern, i was so excited of getting service with twc, i was approved and paid $140 buck which by the way was my last in the bank until i got paid the following week, so i set it up for them to come out today, i get a phone call stating this morning stating they had to cancel due to an old account that needed to be resloved, i said ma'am that was handle through my legal services i hired when my id got stolen and someone put an account in my name, the lady was very nasty to me, and yelled it wasnt taken care off, so she connected me with the billing dept to get a refund in which i have to wait 3 days for it smh go figure
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Time Warner Cable Account
#936608
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Time Warner Cable - Difficulty retreiving account online password!

I wanted to watch the Olympics at work. Tried to log into my account but I forgot my password. Tried to reset it. Failed. Called Time Warner and unless I had a special 4 digit code from my bill (how could I get that if I can't log into my account?) or they could call my home phone number (I have a home phone number through Time Warner but no phone as I only use my cell). How can you call my home phone number when I don't even have a phone hooked up? Can you call the number on my account (my cell). No, only the home phone number. So, tell me how I can reset my password when I can't log into my account and I can't get a call to my home phone number. Why is it so difficult? We can mail a code to you and you will receive it in 7 to 10 business days. How does that help me especially when I've asked for that before and it was never sent?
1.0
Details
Customer service
Product or Service Quality
Reliability
Product
Time Warner Cable Account
I didn't like
  • Customer disrespcet
#896746
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Time Warner Cable Account Review

Worst Ever. 20 minutes before my appt after I had to *** work because they couldn't meet my schedule to install they already debited my account $126 they tell me i need to pay an additional 120 if not then they will cancel my appt. The should have told me that when i did my application or before the day of my appt go to any other service other than them very unprofessional
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Brook Park, Minnesota
Product
Time Warner Cable Account
#819042
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