Product: Time Warner Cable Account Clear all filters (85 of 85 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I dont know where to begin...taking money out of my account for a bill without my authorization, over a bill that wasnt due yet.And then hanging up on me 7 times when i tried to file a complaint. I ended up moving and canceling the account completely, and now they sent...
Read more
Product
Time Warner Cable Account
#1058879
Reply to reviews
Called twc on Sunday 1/29/17 regarding payment arrangements, the csr either lied or did not know how to read a screen.Told us we had no prior arrangement, so we set one up. The next day 2 payments of $231 & $236 came out of my account, causing an over draft. When I...
Read more
1.7
Product
Time Warner Cable Account
#1005315
Reply to reviews
I've just recently cancelled my standard cable and going to cancel my internet services as well only because I've had very poor customer service from them. I'm tired of fighting with them over the phone. I have no problem with any other services except time warner cable...
Read more
1.1
Product
Time Warner Cable Account
I liked
  • Customer service
I didn't like
  • Billing customer service upgrades
#996192
Reply to reviews

Time Warner Cable Account Review

#1011168
1.1
Details
Raising prices since spectrum took over. They solution to keep you is to add more services to make your bill even higher
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Time Warner Cable Account Review

#819042
1.2
Details
Worst Ever. 20 minutes before my appt after I had to *** work because they couldn't meet my schedule to install they already debited my account $126 they tell me i need to pay an additional 120 if not then they will cancel my appt. The should have told me that when i did my application or before the day of my appt go to any other service other than them very unprofessional
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Time Warner Cable Account Review

#812733
1.4
Details
We had stuff on our account we kept trying to get removed. Then our bill kept going up to the point where we couldn't afford to pay it. So they actually sent a bill collector to our house. Threatening possible legal action. We had enough they turned us off so we got direct tv. Never again will we have time Warner.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Time Warner Cable Account Review

#783087
2.0
Details
I paid $213.00 and they deducted $150.00 from checking account which they said they wouldnt when i paid the $213.00. They say they are working on it but it takes about 5 days.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
To whom this my concern, i was so excited of getting service with twc, i was approved and paid $140 buck which by the way was my last in the bank until i got paid the following week, so i set it up for them to come out today, i get a phone call stating this morning...
Read more
1.0
Product
Time Warner Cable Account
#936608
Reply to reviews
I wanted to watch the Olympics at work.Tried to log into my account but I forgot my password. Tried to reset it. Failed. Called Time Warner and unless I had a special 4 digit code from my bill (how could I get that if I can't log into my account?) or they could call my...
Read more
1.0
Product
Time Warner Cable Account
I didn't like
  • Customer disrespcet
#896746
Reply to reviews
This is the worst internet and cable company in this area.They called me to pay my previous balance so I can get my services restored. I gave them my checking acct. Info so they can get get the money. They said my services would be restored in 5min to an 1hr and if it...
Read more
Product
Time Warner Cable Account
#813123
Reply to reviews
Made the mistake of using Time Warner in college 14 years ago.Now they refuse to stop mailing marketing materials to my parents' address. IN A STATE THAT DOESN'T HAVE TIME WARNER SERVICE! I got them to finally stop sending $0 bills a few years ago, but my parents still...
Read more
1.0
Product
Time Warner Cable Account
I didn't like
  • Worst customer service i have ever experienced
#809304
Reply to reviews
I had scheduled a call to return the equipment and a Time warner Cable guy came to my apartment and took the equipments and did not give me the receipt for the same. He was a Thief the time warner stealing agent. NOW when i disconnected the service after 6 months they...
Read more
1.0
Product
Time Warner Cable Account
#806505
Reply to reviews
Ive faithfully paid my time warner internet bill on time every month, until this past month. For starters, I had a fraud detection on my Amex card, so the payment was declined. When I found out, I logged onto my account to pay the bill, to find out it went from 44.99...
Read more
1.8
Product
Time Warner Cable Account
#795160
Reply to reviews
i was just informed that I missed the first payment and that I'm no longer a "customer in good standings." I'm currently set up for automatic payment, and I've called for other reasons and had informed that there will be information sent regarding what to do next for...
Read more
1.0
Product
Time Warner Cable Account
I didn't like
  • Very poor customer service
  • Poor
#785906
Reply to reviews